I have been enjoying 36 two-hour cardiac rehab sessions at the excellent cardiovascular department…read moreof this hospital, due to a heart bypass with graft procedure in June 2026 that took place at Newport News Medical Center. The staff have all been professional, friendly, and supportive. I am lucky to live only 10 minutes away. Thank you all.

The visit began positively, and we were seen quickly. However, as the appointment progressed, the…read morequality of care declined significantly. We were seeking medical attention due to what we believed to be severe swelling following a severe sunburn, but there was very little supportive care provided. Despite identifying a fever, there were no fluids, fever-reducing medication, or follow-up temperature checks. There were also no routine reassessments or check-ins to monitor our condition throughout the visit. Additionally, the diagnostic process felt very vague. Very few questions were asked to determine the cause of the symptoms, including basic questions about allergies, recent use of new products, changes in diet, or the extent of sun exposure. This lack of thorough evaluation made it difficult to feel confident in the care being given. When the diagnosis was explained, the information provided was vague and left many questions unanswered. Overall, the experience felt impersonal, lacked the level of care and communication we expected, and left us feeling uncomfortable and disappointed.

Earlier the emergency room staff were pretty good. I was pleased with their treatment of my almost…read more90 year old Mom it's after 8 p.m. now and rude, rude, rude and snippity is all I see.

Before I continue my review, I would like to state that this is a review of 1 Doctor, not the…read morestaff. The staff is kind and understanding and very polite. On 11/18/2024 I was taken to the ER by ambulance for breathing problems that had been going on for 4 days at that point. I have an extensive cardiac history amongst other health issues: Coronary artery disease Congestive heart failure Unstable angina Vasculitus Anemia Hypothyroidism History of myocardial infraction Peripheral arterial disease Hyperglycemia Hyperlipidemia Atherosclerosis of Arota Left cariod artery stenosis Kidney disease stage 3b Anxiety Depression Asthma Gastric ulcer Diverticulitis disease of colon While in the ambulance they put me on oxygen which helped alot. When I got to the ER I asked several time to have some oxygen and I was told no several times because my oxygen level were fine. Didn't matter to them that it help me regardless of the reading. They did a CT scan and an xray and saw nothing. The ER Dr suggested I be admitted for observation because the reason for the breathing wasn't presenting itself easily. The hospitalist, Dr.Dumbass, aka Dr. Nardow ( If thats how you spell it ) decided to say it's an anxiety/panic attack. Ordered a breathing treatment and Ativan ( thru my IV ) . For those that don't know, Ativan makes you tired, so of course it's going to help calm things. Who on earth has an anxiety/panic attack that lasts 4 days. I was sent home with no referral to a cardiologist or pulmonologest. This morning I woke up again having problems breathing. I called the er 3 times today for the name of the hospitalist who sent me home and all 3 times no one would help. I was told to call hospital records. Tonight I got an email letting me know that I have new test results on the patient portal. My B-type Natriuretic peptide was 150 which according to the site, is high. I was not told that at all. Dr. Dumbass chose to ignore telling me about it because it has been high in previous tests. Wouldn't consistently high results mean something? Dr. Nardow should be fired. I am never going to this hospital again and I will be filing a formal complaint and contacting a lawyer.

Amazing staff they were so kind and empathetic. Julia the doctor in three ER was so kind and…read moreattentive she listened to all my concerns and had to deliver some bad news but her compassion and empathy was real and genuine. I had Tonya , Hayden and Christina as nurses all were amazing and attentive. Thank you for the outstanding care today

I took my 89 year old Mom who uses a walker and wears a fall alarm watch to have a renal scan done…read more On the way back to the lobby the tech who should have been escorting her was walking way out in front of her. My Mom was rushing to try to keep up with her and fell, broke the tibia in her right leg and got a ligament injury in her left ankle. Absolutely no excuse to NOT take better care of our elderly. In the future I will insist that I be with my Mom up until she enters and leaves radiation areas and then pray hard they don't drop her off the table! Watch out for your elderly because Doctor's Hospital will not.

Get organized in check in. Sat there for 45 minutes watching people get checked in that showed up…read moreafter me. Ended up leaving.

The reviews for Mary Immaculate surprised me. I visited today and had such a positive experience…read more My boyfriend had a scheduled surgery this morning. (I am so nervous about surgery) The patient registrar, nurses, and surgeon were GREAT! I know hospitals rub most people the wrong way. But these people were compassionate, reassuring, respectful, and above all professional. I can't thank them ALL enough for their kindness, amazing customer service, and accommodating spirit. Our lives are in the hands of these skilled people when visiting, so having this experience would make me definitely recommend returning for any future surgery's, emergencies, or procedures. Thank you Bon Secours Team, my boyfriend and I are forever in your favor!

Another disastrous day at Sentara Leigh Hospital yesterday! Their lab is the quickest place to get…read morebloodwork. Checkin is easy. The waiting area is large and comfortable. the last time I went, we drove up to a platoon of First Atlantic Restoration vans. We learned that there had been a bad water leak. All outpatients were being sent to the nearby Brock Cancer Center. Lab & Check in personnel from Leigh had also been moved over to the detour location. When we drove up yesterday the front doors were blocked. There was a large sign pointed south that read entrance. We drove around the building and found no entrance. On the way back a person was walking down the sidewalk. She pointed us to the one door that could be entered. It was obstructed from easy view by the large entrance detour sign. Walking in I found so much completely different. One was first sent through security, which had never been in the lobby of Leigh. My purse was searched before I went through a scanner. The front area, which was previously a nice large entrance and desk, was now covered in plywood. The employees have always been nice and friendly. I was called back into the lab just as I finished registration. My regular bloodwork was done quickly and I prepared to leave. Sitting down in the main lobby I texted my ride that I was done. Of course I took a few pictures. When I picked up my purse I glanced at my arm. Blood was pouring out from the bandaid that covered what is normally just a needle prick. It was all over my arm, hand and shirt. Stunned, I finally moved when the really nice Security guy told me I'd better go back to the lab, Returning to the checkin area I asked if they could buzz me back in. They also stood there stunned before one asked if I had just had lab work done. When I affirmed they finally took action. The same person who drew my blood cleaned me up & used a big wrap around bandage on my arm. She said she had thought it would be fine. I really expected more of an apology. Thinking back I did remember that she had the drawer open a little longer than usual deciding what to use. Did she use the wrong size needle? Now I'm a little worried about the level of staff experience, which I've always counted on before. Even though the bandage was tight I was afraid to take it off until last night. I'm a regular at bloodwork and IV's. I have absolutely no problem with needles or having blood drawn. But today the inside of my arm looks like someone slit it with a knife. There's at least a one inch line where there should be an almost imperceptible prick or some bruising. I'm really debating as to whether I should change my preference for lab work.

This revue is strictly for their outpatient lab. This is clearly the best place for lab work and…read moretesting. The staff is quick, caring and efficient from check in to technicians. The facility is always clean and nicely decorated. I highly recommend them.

Receptionists was very uncomfortable for this being a hospital and dealing with sick people. A…read moremember of my family was extremely sick i ran from work to make sure they were okay. Upon ringing the doorbell the woman was walking as slow as can be and had an unpleasant look on her face. name was andrea. I get to the desk and wait behind the people in front of me. once they were done the receptionist did not bother to look at me. I'm anxiously waiting for her to even acknowledge me. She had no urgency whatsoever which is not okay to be working at a hospital. I tell her who i'm here to see and she calls on the radio and tells me to have a seat. I back away from the desk checking my phone to see if i recieved a message from my family member and stayed standing they . She told me again to have a seat. I told her i was going to stay standing. (a normal person would not want to have a seat when awaiting to see a sick family member there are a lot of emotions) she responds and says she's not coming at me in a very confrontational tone. I responded and said i'm just anxious to the situation happening m. Seriously if the staff can't handle a person looking a little overwhelmed at a hospital then why are they working there????? I already feel on edge and the tome and attitude from the staff made it 10x worse.

Please go somewhere else. This is not quality safe patient care. The CNO is a joke. The nursing…read morestaff is beyond inept. Zero communication and my family member ended up not surviving all the mistakes. Drive to Richmond or across town.

Nurse Angela M is wonderful to work with. She was very helpful, genuinely care for the patients and…read morew abundant amount of knowledge. She truly holds this place down. The operator Ms Taylor is very consistent. She would accurately transfer u to the appropriate staff/section. Acute Clinician Ms Wilkins was also very helpful. Although, she does attend to many patients .. she still found time to call us back. All of these Poplar staff members are outstanding .. they need to be promoted.. for I think they posses the values this hospital lacks and should be striving for.

Do not take someone you love here. This place broke me…read more Daily abuse, withholding basic needs like water because staff is frustrated to provide and constantly complaining about patients & other staff, injections and seclusion instead of deescalation, continuously provided assigned food contaminated with pre-discussed allergies, broken and faulty bathroom fixtures so patients often soaked/dirty/confused having to help provide each other with dry clothes since staff couldn't. Sick women being treated like less than animals, often sitting soiled or exposed - basically had to riot to get someone a paper thin underwear. I hope the girls I was with are all out of there safely recovering from their experience.

This review is for the nursing staff, on call doctors and other staff in Oncology Ward 2…read more My roommate had a medical emergency and was taken to Sentara Independence, who determined she should be hospitalized. She was then transported to their sister hospital Sentara Virginia Beach General as soon as a room was available. The only room open was in the oncology ward. There were many non cancer patients also in the ward. The care received, the knowledge of staff and the testing and followup continuing after discharge has been amazing. In this age of understaffing and overcrowding in the medical system, such was not the case at Beach General. There was prompt response to the call button, virtual monitoring and excellent response. My late husband & uncle were hospitalized several times at Sentara Virginia Beach General Hospital. The level of care is immensely improved from that time period. Oncology Ward 2 is the epitome of how a patient should be cared for and treated.

When you enter any hospital unexpectedly especially through the emergency room doors your mind…read moreimplodes and your spirits sink. You are searching for an early release back to normalcy. I never expected to be reviewing this hospital but my brother is here. He's been here for more than a week... heads home tomorrow. I have a job that takes me to various hospitals in the Philadelphia area and I can share horror stories of staffing attitudes but here at Sentara every single staff member beginning with the security guards and the volunteers at reception through the docs and nurses they all have been FANTASTIC!! 100% FOCUSED on caring for not only my brother but for his family. When they speak to us about my brother's condition they are in conversation WITH US not talking at us. It makes a huge difference. He can be a bit "fussy" and impatient but they respond with smiles even when less than 10 minutes go by before he pushes that button. This is an older building so it might not sparkle like a hospital built in the last 5 years but having a private room is a major plus!! The "Bistro" for visitors/staff has that same positive attitude and my breakfast was good and very inexpensive (Change for a five!). Obviously I can't get behind the scenes but lab work and tests seem to be happening appropriately. My only negative... and it is a negative is related to housekeeping. Their housekeeping staff seems non+existent and in a hospital housekeeping needs to be very present. Floors are 'eh' in cleanliness and the waste container in his room is rarely emptied. Hopefully I will never need the ER or this hospital in Virginia Beach but if I was ill or injured I would be really comfortable and confident coming here!