I love Erie. They were so helpful in my car accident and everything was checked out and situated…read morewithin one day of calling it in. They were communicative and everyone was checking in to see how I was and they are always checking in My agent, Irma, answers my email within hours or within one business day with any questions. I just renewed my insurance and I have not even bothered to look for someone else as they are the best insurance I have had.

My wife and I have always worked with independent insurance agents in the many cities we have lived…read moreover the years. Irma Mendoza of the Crystal Insurance Group is among the best. She was recommended by our agent in Boston prior to our move to Alexandria this summer. So, she has an excellent reputation among her peers beyond the DC region. In practice, we have found Irma to be thorough, persistent, and customer oriented. She listens to her customers' needs and finds the best solutions for them. Irma was particularly knowledgeable about the Alexandria market and the requirements of underwriters. In addition, she is honest, transparent, and ethical in all dealings.

I switched State Farm agents to Tyler Sweigart last year and I have been very pleased with the…read morequality of service they provide. They return calls quickly and go beyond what's expected whenever I have a question. I was in an accident which resulted in my car being totaled. I wasn't at fault but had never been in that situation before. Tyler and his team (Somer) were accessible and supportive during a difficult time.

Tyler Sweigart of State Farm has handled my various policies since I moved to D.C. a decade ago:…read morerenters, auto, umbrella, and I think a couple of others (I'm a big believer in insurance). He's highly professional and knowledgeable, reliable, and exceptionally efficient. Unless it's your field, insurance can be a chore, so I really appreciate how easy he makes the process. I'm spending more time writing this review than on updating my policies.

I had an amazing experience with Tiffany Pearce. She was very detailed oriented and patient. Best…read moreof all was her exceptional customer service. I don't think I have experienced such a good customer service in a long time Thank you Tiffany. Greatly appreciated Emmanuel

Tiffany was super sweet, helpful and got me a lower rate with a bundle on life and auto insurance!…read moreDefinitely recommend this amazing team!

They contacted me with request for an email and phone number over a week ago and have yet to hear…read morefrom them. I openly stated I was looking solely for health insurance and they did not specify if they could provide this service. Disappointed.

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Horrible agency. Were very responsive when quoting me for auto, home and umbrella. Once these…read morepolicies were bound they didn't respond to email, text or voice messages. Terrible customer service. I cancelled all policies.

Stay away from this agent, horrible experience with Harvey, he cancelled my home owners insurance…read morewithout checking with me, and by the time I discovered that, he took 3+ weeks to re-instate it, had to call him every day over the Xmas through new year holiday, he claims he has no control over what happens with Allstate, don't know why agents exist if that's the case. Complete nightmare! Had to goto different Allstate agent, they took care of it and showed me proof in their system, while Harvey still had no answers, someone does not know how to use the computer or the phone within this agency, either way, complete waste of my time and caused lots of unnecessary anxiety.

Both Wendy James and Chloe Clark-Robertson were super helpful as we sought to initiate an auto and…read morerenters policy. They both bring. high level of professionalism and resolved our concerns in a timely manner. Thanks to the entire agency for helping us so quickly.

Jeunesse and her team are wonderful. Whenever I call, someone is able to efficiently and…read moreeffectively assist my needs! They are all licensed and knowledgeable, so I always feel like I am in good hands. I have an auto policy, health policy and two life insurance policies with Jeunesse's office and I couldn't be happier having almost all my insurance policies with her. I had a claim last year (total loss) and the process was rough, but Jeunesse reached out to Claims on my behalf and it was solved. I try to not have too many issues, but stuff happens! & It seems like her office is always on it. Top tier service! Everyone in the office is great, but I recently worked with Asia to get my latest life insurance policy for my son and she was excellent if you're looking for someone specific!

Pj Is horrible! Can't even find my insurance policy. Does not answer basic questions…read more Use anyone else!

Do NOT work with this agent! They have cancelled my policy multiple times without contacting me…read moreabout any issues. They messed up my payment method that caused inactive policy though I provided the correct card and almost cause my license to get suspended. This is the SECOND time they cancel my policy without notice. Specially in a time where I needed to get my car towed. I found out through the customer service when placing a request for service that I did not have an active policy. She's unprofessional and does not know what she's doing. I would not recommend her. It's been a nightmare!

I own a small painting and home improvement business and needed some new commercial general…read moreliability insurance as my old company had stopped offering this type of policy. I contacted a few brokers and Alliance was by far the easiest to deal with and very responsive. After their initial reply to my online inquiry, I emailed back and explained what I was looking for and that I was hoping to get some new coverage as soon as possible. Paul wrote back right away and asked a few basic questions about my business. I responded late that night, and the next day they were able to get me a very reasonable quote, send me an application, and bind coverage in just a few hours, and I didn't even have to pay any portion of the premium upfront in order to get the new policy in place! Alliance set me up on quarterly payments and told me I would receive my first bill in a few weeks. I also had a couple of big contracts I was about to lose without proof of insurance and Cheri was able to generate a COI and send to me right away that same afternoon, which I greatly appreciated. I was very impressed with the fast, friendly and efficient service I received from Alliance and would definitely recommend them to any small business looking to get affordable insurance coverage quickly and without a lot of the red tape and headaches that you usually encounter when applying for a new policy. Alliance really helped me out!

I am a new business owner and I used Alliance to obtain workers' compensation and general liability…read moreinsurance. I engaged many brokers before going with Alliance, but choose them because their service was far and away better in quality than everyone else I spoke to across the DC area. Not only did they get me the best deal possible, their employees are stellar. When things go wrong and I have to deal with insurance, I'm so relieved that I can rely on Paul and Cheri.