I love Erie. They were so helpful in my car accident and everything was checked out and situated…read morewithin one day of calling it in. They were communicative and everyone was checking in to see how I was and they are always checking in My agent, Irma, answers my email within hours or within one business day with any questions. I just renewed my insurance and I have not even bothered to look for someone else as they are the best insurance I have had.

My wife and I have always worked with independent insurance agents in the many cities we have lived…read moreover the years. Irma Mendoza of the Crystal Insurance Group is among the best. She was recommended by our agent in Boston prior to our move to Alexandria this summer. So, she has an excellent reputation among her peers beyond the DC region. In practice, we have found Irma to be thorough, persistent, and customer oriented. She listens to her customers' needs and finds the best solutions for them. Irma was particularly knowledgeable about the Alexandria market and the requirements of underwriters. In addition, she is honest, transparent, and ethical in all dealings.

I switched State Farm agents to Tyler Sweigart last year and I have been very pleased with the…read morequality of service they provide. They return calls quickly and go beyond what's expected whenever I have a question. I was in an accident which resulted in my car being totaled. I wasn't at fault but had never been in that situation before. Tyler and his team (Somer) were accessible and supportive during a difficult time.

Tyler Sweigart of State Farm has handled my various policies since I moved to D.C. a decade ago:…read morerenters, auto, umbrella, and I think a couple of others (I'm a big believer in insurance). He's highly professional and knowledgeable, reliable, and exceptionally efficient. Unless it's your field, insurance can be a chore, so I really appreciate how easy he makes the process. I'm spending more time writing this review than on updating my policies.

Tiffany was super sweet, helpful and got me a lower rate with a bundle on life and auto insurance!…read moreDefinitely recommend this amazing team!

I have a comprehensive package of insurance coverage through Allister Primo. Allister is extremely…read moreprofessional and knowledgeable about all of the products State Farm offers. He makes sure to check in consistently and to check-in when there are any updates from State Farm. In the midst of everything going on with COVID he and his staff called to make sure our household was doing okay and see if we needed anything. He also informed me of what State Farm was offering for customers due to COVID. I highly recommend Allister for all of your insurance needs.

I have been with Stephon's office for a while, but I moved to Texas so I had to switch agents. My…read morehusband and I have our home, autos, PLUP, PAP and a boat in Texas; however, there is ALWAYS A PROBLEM. We had issues when someone was at fault and totalled one of our cars, we had issues with the PIP claim, and unfortunately the agent in Texas has not been impressive. Today we realized we made a payment on the SF app for our auto policy; however, we mistakenly put it on one of the life policies in Stephon's office. I immediately called my agent here in Texas, and they told me "there was nothing they could do, maybe I should call the other agent." HELLOOOOO???? WHY NOT HAVE SOME CUSTOMER SERVICE! I was very upset and called Stephon's office. I spoke with Bryan who was extremely courteous and let me know a Life Specialist could assist me. AND HERE COMES DONNA CARTWRIGHT to the rescue. I shared my story with Donna, and she immediately advised she would call the Life company and have the payment moved from the policy on the life company to the correct policy on the auto policy. DONNA LISTENED, ANALYZED THE SITUATION, AND CAME UP WITH A SOLUTION with ease. THANK YOU DONNA CARTWRIGHT FOR TRULY PROVIDING GOOD NEIGHBOR SERVICE!!!!

I've been with Stephon Scriber for since 2012 and I just changed my agent. I don't have any issues…read morewith State Far itself, or really even Mr. Scriber, I've never actually spoken with him and that's the problem. It's extremely difficult to get a hold of his staff and get any customer service. Within the last hour I called his office 3 times to try and move my renter's insurance coverage from my current place to my new place. The first time I called the automated system disconnected me. The second time I called I spoke to a person, who spent 3 minutes looking up my account and then transferred me to another desk where no one picked up and I left a voice mail. And the third time the automated system put me right into a voice mail box. This isn't the first time I've had issues. Adding my landlord's company as a concerned party last year was really challenging as the staff kept getting the names and apartment number wrong. I would choose a different agent.

They contacted me with request for an email and phone number over a week ago and have yet to hear…read morefrom them. I openly stated I was looking solely for health insurance and they did not specify if they could provide this service. Disappointed.

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Horrible agency. Were very responsive when quoting me for auto, home and umbrella. Once these…read morepolicies were bound they didn't respond to email, text or voice messages. Terrible customer service. I cancelled all policies.

Stay away from this agent, horrible experience with Harvey, he cancelled my home owners insurance…read morewithout checking with me, and by the time I discovered that, he took 3+ weeks to re-instate it, had to call him every day over the Xmas through new year holiday, he claims he has no control over what happens with Allstate, don't know why agents exist if that's the case. Complete nightmare! Had to goto different Allstate agent, they took care of it and showed me proof in their system, while Harvey still had no answers, someone does not know how to use the computer or the phone within this agency, either way, complete waste of my time and caused lots of unnecessary anxiety.

Both Wendy James and Chloe Clark-Robertson were super helpful as we sought to initiate an auto and…read morerenters policy. They both bring. high level of professionalism and resolved our concerns in a timely manner. Thanks to the entire agency for helping us so quickly.

Jeunesse and her team are wonderful. Whenever I call, someone is able to efficiently and…read moreeffectively assist my needs! They are all licensed and knowledgeable, so I always feel like I am in good hands. I have an auto policy, health policy and two life insurance policies with Jeunesse's office and I couldn't be happier having almost all my insurance policies with her. I had a claim last year (total loss) and the process was rough, but Jeunesse reached out to Claims on my behalf and it was solved. I try to not have too many issues, but stuff happens! & It seems like her office is always on it. Top tier service! Everyone in the office is great, but I recently worked with Asia to get my latest life insurance policy for my son and she was excellent if you're looking for someone specific!

Pj Is horrible! Can't even find my insurance policy. Does not answer basic questions…read more Use anyone else!

Do NOT work with this agent! They have cancelled my policy multiple times without contacting me…read moreabout any issues. They messed up my payment method that caused inactive policy though I provided the correct card and almost cause my license to get suspended. This is the SECOND time they cancel my policy without notice. Specially in a time where I needed to get my car towed. I found out through the customer service when placing a request for service that I did not have an active policy. She's unprofessional and does not know what she's doing. I would not recommend her. It's been a nightmare!