I love Erie. They were so helpful in my car accident and everything was checked out and situated within one day of calling it in. They were communicative and everyone was checking in to see how I was and they are always checking in My agent, Irma, answers my email within hours or within one business day with any questions. I just renewed my insurance and I have not even bothered to look for someone else as they are the best insurance I have had. read more

My wife and I have always worked with independent insurance agents in the many cities we have lived over the years. Irma Mendoza of the Crystal Insurance Group is among the best. She was recommended by our agent in Boston prior to our move to Alexandria this summer. So, she has an excellent reputation among her peers beyond the DC region. In practice, we have found Irma to be thorough, persistent, and customer oriented. She listens to her customers' needs and finds the best solutions for them. Irma was particularly knowledgeable about the Alexandria market and the requirements of underwriters. In addition, she is honest, transparent, and ethical in all dealings. read more

We've used Crystal Insurance for three years now for both personal and business policies. Their staff are extremely helpful and responsive. Irma Mendoza and Mariana Granados have both helped is with some unusual situations, and they have gotten us the coverage we need at a great price. We're very happy to be working with them. read more

I was having a difficult time finding home insurance after a few claims on my account. Irma Mendoza was my savior. She went above and beyond providing personalized service. She took the time to help me secure a new home insurance. Her attention to detail kept me informed throughout the process. I am thrilled with the service I got from Crystal Insurance Agency. read more

I worked with Irma to purchase auto and renters insurance for the first time, and she was extremely responsive and helpful. I'm very happy with my experience and would recommend Crystal Insurance Agency to anyone looking for insurance! read more

Highly recommend. I have used this agency for many years for rental and auto insurance. Both Miguel and Irma have been endlessly helpful and patient with me. They are extremely prompt in responding, are helpful in answering questions and have always produced great and efficient work. read more

I contacted the Crystal Insurance Group for assistance with an insurance policy that I needed on a tight deadline. Their team was responsive, knowledgable, and helped me get set up with my policies. I would highly recommend them and would purchase additional services from them. read more

Wow -- I didn't expect Crystal Insurance to add insult to injury, but the response they posted, which contains several misrepresentations/lies, is pretty galling. First, I called Crystal Insurance Agency and left a message with the receptionist that I was interested in transferring my policy. Nothing was explained to me in that phone call. When Margie called me back, I explained that my agent had retired, and I wasn't interested in working with the company my policy had been sold to. I was perfectly happy with the agent who retired, and I did not have a current agent, just a company that bought my policy. I answered all of her questions, and the only thing I refused to do was sign documents she wanted to send me making Crystal Insurance my new insurance company. I stated that I wanted to talk with the agent I would be working with before I officially and legally signed on to Crystal Insurance (since several yelp reviewers seemed to be unhappy with particular agents, I wanted to make sure the one they assigned me would be okay, although I did not mention this reasoning to her). I was told I would be working with Irma and Margie was very sorry I could not talk to her sooner, but for personal reasons Irma would not be able to call me until the following week (that's one week, not two), which I wrote on my calendar and confirmed with Margie. Margie also told me that she would need to make sure my policy was one that they would be willing to underwrite (going on about all the minutia of what it meant to her company and complaining about how annoying balancing what kinds of policies they could take on was for her), and said she would let me know if they were willing to take it on. So it makes no sense for her to say now that I wouldn't answer questions about underwriting, because she clearly indicated she had everything she needed to investigate whether they could underwrite my policy and get back to me about it. No one ever offered to give me a quote and I was not given the opportunity of having a quoting process with another employee. That doesn't even make sense because I was trying to transfer an existing policy. Unless they were going to change the price I had been paying and charge me more than other agents, why would I need a quoting process? I did say I would be willing to originate a new policy if they were unable to transfer my existing one, but there wouldn't be any reason to get me a quote until they figured out if they could transfer my old one, which Margie said she would work on and get back to me about. The day I called back was almost a month after that first conversation, since neither Irma or Margie had contacted me. I never asked for any kind of guarantee that there would never be another delay in my account. As I stated in my original review, when Margie asked if I would be willing to continue with the company even though she dropped the ball, I asked whether she thought if her expansion would continue to cause these kinds of delays. Again, I find that nothing has changed between my initial experience trying to hire her company and her response to my review: you can't trust what she says, and nothing is ever her fault. Please read my initial review to find out the facts of what really happened. read more

I'm a DC resident and had been shopping around for several weeks to bundle renter's insurance and non-owner auto insurance (since I don't own a car, but frequently rent them for day/weekend trips) for myself and my partner. Calls directly to State Farm, Allstate, Nationwide, GEICO, etc. yielded very expensive premiums, and in many cases they weren't able to bundle both policies. On a whim, I thought to look up independent insurance agents in DC, thinking that they might have more options available, and stumbled upon Crystal's name on Yelp and Google. I was blown away by Crystal's customer service. Though I called just before closing, they gladly took the time to document my personal information and coverage needs. The next morning, I had a customized quote by e-mail. After some back-and-forth by e-mail with Miguel, one of their agents, we found just the right level of coverage and features, and well within my budget. Miguel was always very friendly and responsive, but never pushy (unlike some companies...cough, cough, GEICO). When I was ready to set up the policy, he got me and my partner covered the same day. I'd highly recommend Crystal to anyone shopping around for insurance coverage! read more

Called this company and asked for quotes on a number of homes and vehicles I own. They asked for declaration pages, which I sent right away. They (Wade and another person I called) mentioned they would get back to me and they never did. Don't really understand how insurance works. Presumably they make money from having clients but I guess it works some other weird way because they never bother to call back. read more

"Crystal Insurance was very responsive and knowledgeable. They worked with me to insure that I had the correct coverage for my new home. I really thank all the staff and Andy for how easy they made the process." read more

Crystal Insurance is a reliable, fast and valuable service for my customers. I am a residential mortgage lender, and every one of my clients need a homeowner's policy. Andy Mendoza and his team are usually able to provide higher-quality quotes at significant savings, and they do this quickly and efficiently. This is the kind of value-added service that helps new home buyers, and existing home owners, achieve stress-free transactions. Buying a home is expensive and complicated; buying insurance should not be. I highly recommend this agent. read more

Crystal Insurance is the tops. We get all our business insurance through them as they are a broker for many insurance companies and can work with you to figure out the best options. Andy works with us each year-or whenever needed-to figure out what we need and what to get. He takes a personal interest in our business and being sure we are properly insured. As business owners, we also get our health insurance for our company through them and they are just marvelous. It's complex to do with all the different choices and Margie has been wonderful in helping figure out the options and the complex paperwork. It's our third year now with health insurance and fourth with other biz insurance there and we are very satisfied customers. read more

I highly recommend Crystal Insurance! They were able to help me with both my personal insurance (home and auto) and my business insurance. This is a multi-generational family business based here in the District and has been around for, I think, over 30 years. When it comes to insurance they know what they are doing. They won't only give you the best price, but will make sure you have the coverage you need so when the day comes that you need to file a claim you don't hear "your policy doesn't cover that". read more

I used this insurance agency and the owner and senior officers were extremely unprofessional in the way they treated me. The owner berated my choices, raised her voice at me, and made it very personal. I would never recommend this company to anyone. I can't imagine mistreating anyone this way and believe it is absolutely unacceptable treatment. read more

The Staff is very knowledgeable and proactive. I purchased insurance for my small business and they got quotes from a number of companies and helped me pick the best product at the best price. I highly recommend this company. read more

Crystal Insurance was a life-saver, and a breath of fresh air after dealing with big insurance companies, like USAA, that talk a good game but don't have your back when you finally have to file a claim or get good customer service. Unlike USAA, Crystal Insurance was responsive, friendly, and able to be a friendly ear to my situation and find an insurance plan that would work for me. Crystal Insurance can give you answers to the difficult questions, and generally I just felt like they had my back. Great local DC company! read more