There need to be some SERIOUS CHANGES made to the Hartford location. I took my vehicle there to get…read morethe front tinted. When I drove off, I noticed that my window had obvious smearing. I brought it to the so-called manager and he instructed me to wait 3 days. So I waited and returned on the 3rd day, but the so-called manager wasn't there but the little weed smoker that initially performed the work was there. I told him that my windshield looks worse than it did when I brought it in. The little weed smoker indicated that he will clean the window since it's dry, but after leaving a STRONG ODOR of Marijuana in my car, and leaving window cleaner on my passenger side floor My window were still messed up. Little weed smoker told me to bring my car back when the other guy is here! The bottom line is the place at 2814 Main st. Hartford should be PERMANENTLY CLOSED, or it should be replaced with adults with a professional work ethic, and with people that will value their customers. If you feel the need to smoke Marijuana around paying customers, I recommend opening a shop in your backyard and NOT in public! Respectfully

Unprofessional came in a day before they said when I come in they'll get me straight away, they…read moredidn't they had me sitting down waiting for an hour and my car wasn't even pulled in yet then tried to up the charge he said from yesterday just a complete waste of time and unprofessional

As a repeat customer, he did not answer my calls. Then finally texted me. To go to a radio club. He…read morehad fixed my radio in the past but did not give me the time of day this time. Then last night, he had the audacity to call me at 3:00 in the morning and asked me to remove the review. This was a fair review considering the way I was treated. I stand by my statements regarding this issue. At this point, I would not trust him with a potato gun.

Bob helped me bring an old Marantz phonograph back to working order and sold me a PS Audio preamp…read more It sounds great and they have a real passion for maintaining and restoring old equipment

Absolutely amazing audio store local to Western, MA. Aaron is the most knowledgeable person in this…read moreindustry that I have EVER known!!! Beautiful new retail store right on Fuller Rd. in Chicopee, MA! Laventure family has run this business the right way, great service and fair pricing, for as long as I can remember (42 years) and I can feel proud spending my money locally!

Aaron is amazing--he helped me with exactly what I needed for my car. I truly believe he deserves a…read moreraise and should be a manager. Thank you, Aaron, for your outstanding customer service! Look for Aaron and you won't be disappointed. You're welcome in advance!

This place is awesome. The owner, Bob, is very knowledgeable and my husband and and I enjoyed…read moretalking with him when we went to check his shop out. The amount of records he has is endless (not to mention there are cassette, CDs, equipment/other electronics) We walked out with about 7 new vinyls and didn't spend more than $20. He has an expansive catalogue and let us know he is always adding to his collection. So happy we stumbled across this place and we will definitely be back! Can't wait to bring friends and family here when the visit us.

First, I will say I took the offer. I had asked for recommendations where to sell my record…read morecollection. I was told how honest Raspberry Records was. I totally disagree! Recentky I spoke to someone who said he should have looked thru them to see what I was selling . Never did that. First I was told how bad the covers were (Title). He never went thru any of them with me. When I was asked how many there were, I'd say between 125-150 albums. Years 1950-1985. So after being told how honest they were, I did accept the low offer. I was then shown by this person the value of some of my albums. I was totally lied to!!! Don't believe them. He also laughed when I said if there were any treasures in the collection it'd be nice to get something. He laughed. Sorry I sold them. Beware!!!!

Small shop, with a decent variety. Seemed to have far more CDs than vinyl which surprised me. Most…read moreof the vinyl seemed like it was added in where ever it could fit, most of the bins were so tightly packed you could hardly flip through. I think a bit of organization would go a long way to make an easier shopping experience. Glad I finally stopped in and certainly could have left with more than I did.

Really nice shop. Stuff old, stuff new. The lady running the shop was happy to let me fumble…read morearound until I found stuff I didn't know I was looking for. Organized-ish, but I did like that I had to get into the stacks and hunt. Was rewarded for my efforts, and priced reasonably so.

This review is from an excellent experience I had at this PC Richards location before the pandemic…read more Probably 2019. The staff was welcoming and well-informed. I bought a KitchenAid double oven which I have loved ever since. It was the mid November and I needed it by Thanksgiving and they accommodated me! I got a great deal--the Black Friday discount as that was in effect for the whole month. I'm in the market for a clothes washer, and I will be going there first!

When we realized our Frigidaire refrigerator was on its last legs and we urgently needed a new one,…read morewe chose P.C. Richard & Son, largely because it's the closest appliance store to our house. We did our research, knew what we wanted, and discovered that all the local stores had identical pricing. So it came down to who could deliver the quickest. P.C. Richard was our first (and, ultimately, only) stop. We were not accosted immediately upon entering, but allowed to wander among the rows of refrigerators on display. When we located the model we'd seen online, the salesman was quick to get our sale completed and our delivery set up. Delivery occurred three days later, and that's where the dissatisfaction began. Our delivery window of 1-4PM got later throughout the day, and delivery finally occurred at 5:15PM, during dinner time and a substantial rainstorm. No courtesy call to let us know they were on the way; I just happened to look out my window and there they were, unboxing my fridge in the rain. Had they let me know they were en route, I could've emptied the old fridge and freezer in advance. I don't want to say the delivery guys were inept, but... why unpack the fridge in the truck and carry dripping wet components into the customers' home? Why not carry the box into our garage and unbox it there? Also, they seemed annoyed that I wanted to wipe the rain off each piece, thereby slowing them down; they didn't bring a ladder and had to use our step stool; and in their haste to get it installed and on to the next customer, they left pieces of plastic wrap embedded under the door handles. Plus, they scratched our freezer drawer. Nice fridge that's working well (a week into ownership), but the delivery experience left much to be desired.

Personal service and a good hang with other audio lovers. They have an in house expert who will do…read moreexcellent maintenance on your turntables and needles. Also have a nice selection of records to go through while you wait

This place is amazing and I'll tell you why: for someone who is a novice, getting into Hi-Fi can…read morefeel incredibly intimidating. But John and Co. make everything feel relaxed and fun. We get Into it to enjoy music right? So John had my girlfriend and I sit with him for over and hour demoing amps and speakers. I ended up buying a Rega Elex MK4 which was a massive upgrade for me and honestly a big investment, but they really did not push me to spend one dollar more than I could afford. While we were there I told him what bookshelf speakers I had and he connected some similarly sized bookshelves with a pair of REL subs and I was just completely enamored with the suddenly gutsy sound. Fast forward a couple of months and I went to buy the REL, which has totally exceeded my expectations. My system is like new and I am enjoying everything in my collection for the first time all over again. John and everyone at Audio Connection: you guys have a customer for life!

Great place to dig for vinyl records. The owner (I think) was very knowledgeable and helpful. Plus…read morehe even gave me a discount!

This was a small antique store on a curve in town. Nothing for us. More oriented towards music and…read moresound production. Nice guy.