Fantastic audio shop: - extensive knowledge and experience…read more- wonderful customer service - great list of audio equipment offered

Our TV died at the most inopportune time-just before Thanksgiving when we had 15 people coming for…read moredinner expecting to watch parades and football games. Jon and Greg came to our house to setup a new TV the day before Thanksgiving. Their service definitely exceeded expectations! We highly recommend them.

There need to be some SERIOUS CHANGES made to the Hartford location. I took my vehicle there to get…read morethe front tinted. When I drove off, I noticed that my window had obvious smearing. I brought it to the so-called manager and he instructed me to wait 3 days. So I waited and returned on the 3rd day, but the so-called manager wasn't there but the little weed smoker that initially performed the work was there. I told him that my windshield looks worse than it did when I brought it in. The little weed smoker indicated that he will clean the window since it's dry, but after leaving a STRONG ODOR of Marijuana in my car, and leaving window cleaner on my passenger side floor My window were still messed up. Little weed smoker told me to bring my car back when the other guy is here! The bottom line is the place at 2814 Main st. Hartford should be PERMANENTLY CLOSED, or it should be replaced with adults with a professional work ethic, and with people that will value their customers. If you feel the need to smoke Marijuana around paying customers, I recommend opening a shop in your backyard and NOT in public! Respectfully

Unprofessional came in a day before they said when I come in they'll get me straight away, they…read moredidn't they had me sitting down waiting for an hour and my car wasn't even pulled in yet then tried to up the charge he said from yesterday just a complete waste of time and unprofessional

As a repeat customer, he did not answer my calls. Then finally texted me. To go to a radio club. He…read morehad fixed my radio in the past but did not give me the time of day this time. Then last night, he had the audacity to call me at 3:00 in the morning and asked me to remove the review. This was a fair review considering the way I was treated. I stand by my statements regarding this issue. At this point, I would not trust him with a potato gun.

Bob helped me bring an old Marantz phonograph back to working order and sold me a PS Audio preamp…read more It sounds great and they have a real passion for maintaining and restoring old equipment

Aaron is amazing--he helped me with exactly what I needed for my car. I truly believe he deserves a…read moreraise and should be a manager. Thank you, Aaron, for your outstanding customer service! Look for Aaron and you won't be disappointed. You're welcome in advance!

Absolutely amazing audio store local to Western, MA. Aaron is the most knowledgeable person in this…read moreindustry that I have EVER known!!! Beautiful new retail store right on Fuller Rd. in Chicopee, MA! Laventure family has run this business the right way, great service and fair pricing, for as long as I can remember (42 years) and I can feel proud spending my money locally!

First, I will say I took the offer. I had asked for recommendations where to sell my record…read morecollection. I was told how honest Raspberry Records was. I totally disagree! Recentky I spoke to someone who said he should have looked thru them to see what I was selling . Never did that. First I was told how bad the covers were (Title). He never went thru any of them with me. When I was asked how many there were, I'd say between 125-150 albums. Years 1950-1985. So after being told how honest they were, I did accept the low offer. I was then shown by this person the value of some of my albums. I was totally lied to!!! Don't believe them. He also laughed when I said if there were any treasures in the collection it'd be nice to get something. He laughed. Sorry I sold them. Beware!!!!

This place is awesome. The owner, Bob, is very knowledgeable and my husband and and I enjoyed…read moretalking with him when we went to check his shop out. The amount of records he has is endless (not to mention there are cassette, CDs, equipment/other electronics) We walked out with about 7 new vinyls and didn't spend more than $20. He has an expansive catalogue and let us know he is always adding to his collection. So happy we stumbled across this place and we will definitely be back! Can't wait to bring friends and family here when the visit us.

I've been heading over to Exile on Main for my music since it opened. It's one of the few remaining…read moretrue "record stores" (actually CD/record/DVD) in the state, surviving through the pressure exerted by iTunes-type music buyers who purchase only the hits in mp3 format. Here's what you're missing if you're only buying mp3 singles or buying at the big box retailers. Selection - Exile offers thousands of titles and artists. The selection may look similar to what's offered by the big boxes, but is in fact much larger. Exile maintains a small stock of each title so you won't see 200 copies of a new release filling the shelves. There's also tons of concert DVD's - remember, you don't know an artist until you see them live. And, if you truly like an artist, you're missing out by not buying their full album to check out the "deeper tracks". Keep in mind that the large retailers are paid to stock certain CD's, so it doesn't pay for them to stock the titles that don't move very quickly. Remember that the country's largest brick and mortar music retailer, Wal Mart, requires censorship of the music they sell. If you think that "bad words" in music will poison your mind or your child's mind, I think you need to step back and look at the world we live in. Cost - I don't want to disagree with my fellow reviewers, but... Exile's prices are consistently lower than the larger retailers. Lower overhead may be the reason. The only time this may not be true is when the big stores are offering new releases at low prices to drive impulse buyers to buy. Have you ever checked the prices for CD's at Best Buy and FYE. If you're lucky you may find a used copy of what you want and save some $. Recommendations/Service - If you're buying a gift or looking for something new for yourself at one of the big retailers who do you ask for a recommendation? When I stared going to Exile I liked the usual popular rock and progressive artists. I knew there were tons of other artists but didn't know where to start. Through Paula's and Al's recommendations I've "discovered" artists hat I never knew existed. How else would I ever have known that Boris, a Japanese experimental/progressive group, existed? But you do need to ask - they won't chase you around while you're browsing asking what you're looking for. If they don't have what you want, special orders arrive in 1-2 days. And, I recommend getting onto their mailing list to help you keep up-to-date on new releases. mp3 - If you really like mp3's - they are easy to put onto your player and you can buy just what you want... check out exileonmain.com. The prices are lower than iTunes - closer to Amazon, and it's really easy to use. Nutshell - If you're a big music fan or casual listener do yourself a solid and check out Exile on Main St. It's all about selection, price and customer service.

Small shop, with a decent variety. Seemed to have far more CDs than vinyl which surprised me. Most…read moreof the vinyl seemed like it was added in where ever it could fit, most of the bins were so tightly packed you could hardly flip through. I think a bit of organization would go a long way to make an easier shopping experience. Glad I finally stopped in and certainly could have left with more than I did.

GUS was amazing sound system installer the five stars was only because of GUS his service was…read moreamazing We came to look around and felt pressure from the employees everyone was approaching us like they make commission apon sales so we saw the sound system and decided I wanted to install some speakers that's when we met Gus he had no pressure at all just information on what we wanted and not trying to sway us into the most expensive sale if you guys need sound system installed Gus, he had our speakers in all four of our doors in no time we will definitely be coming back to install our amplifier

This review is from an excellent experience I had at this PC Richards location before the pandemic…read more Probably 2019. The staff was welcoming and well-informed. I bought a KitchenAid double oven which I have loved ever since. It was the mid November and I needed it by Thanksgiving and they accommodated me! I got a great deal--the Black Friday discount as that was in effect for the whole month. I'm in the market for a clothes washer, and I will be going there first!

Personal service and a good hang with other audio lovers. They have an in house expert who will do…read moreexcellent maintenance on your turntables and needles. Also have a nice selection of records to go through while you wait

This place is amazing and I'll tell you why: for someone who is a novice, getting into Hi-Fi can…read morefeel incredibly intimidating. But John and Co. make everything feel relaxed and fun. We get Into it to enjoy music right? So John had my girlfriend and I sit with him for over and hour demoing amps and speakers. I ended up buying a Rega Elex MK4 which was a massive upgrade for me and honestly a big investment, but they really did not push me to spend one dollar more than I could afford. While we were there I told him what bookshelf speakers I had and he connected some similarly sized bookshelves with a pair of REL subs and I was just completely enamored with the suddenly gutsy sound. Fast forward a couple of months and I went to buy the REL, which has totally exceeded my expectations. My system is like new and I am enjoying everything in my collection for the first time all over again. John and everyone at Audio Connection: you guys have a customer for life!

Great place to dig for vinyl records. The owner (I think) was very knowledgeable and helpful. Plus…read morehe even gave me a discount!

This was a small antique store on a curve in town. Nothing for us. More oriented towards music and…read moresound production. Nice guy.

After leaving three calls for the Service Department I finally reached the Manager and was met with…read more"yeah, we're busy. What do you need". My response was I apparently need a new alarm company. Called last week and left a message for the billing department. No response...I've was a client of yours for 31 years. Terrible how you treat customers!

I have an account with Associated Security Corporation and they called my front desk receptionist…read morecalling her an indian and that she is in trouble for having some sort of malfunctioning hidden cameras. When my front desk asked for a call back number and name so she can forward it to me the rep on the phone laughed and hung up(yes this is all recorded) When I called them back to find out what happened the rep then forgot to put it on hold and said "do you want to deal with these indians" and hung up the phone on me. I called back and now a gentleman picked up and said " i'll transfer you to the manger" and hangs up. I called again and forgets again to put me on hold and says "I wasnt suppose to pick up his phone i'm transferring it don't pick up" then proceeds to transfer me and the lady who initially made the derogatory statements picked up and says "oh f*** I wasnt suppose to pick up" and hung up I then called again and the same guy picked up and says "I didn't hang up I was transferring you to the owner" and I said then why all the derogatory statements and I then proceeded to tell him that I will send all the recordings to my attorney and he said his calls are also recorded. Just to put it out there I AM NOT INDIAN. I recommend not using them at all (this is not the first time i'm having an issue with them) and I will be canceling my account with them asap and recommend any minority owned companies to do the same due to Associated Security Corporation being a company that only caters and respects a majority race.