I can't say enough about how awesome of a team/crew these folks are. They recently complete a rather large residential clean up project. Great value for hours/work they provided- Highly recommended! read more

Below is the invoice and an outline of what was to be done The work was done March 12-15, 2018 and I contacted you in April not 9 months later I would love to see your before and after pictures. You also seem to enjoy saying Jessica went to the store for me again she could have walked to the store it's all of 2 blocks, I did not ask her to go to Walmart and spend an hour. So that is not an excuse. Name / Address Terms Requested By Dixie Description/Services Qty Unit / Hourly Total ****RECOMMENDED SERVICES**** Areas to be addressed are master bedroom, closet, bathroom, garage and guest bedroom. 1) Provide a crew of Steri-Clean hoarding remediation technicians to perform the following services. 2) Sort through contents of home and separate into the following categories: keep, donate, discard, and e-waste. 3) All keep items are to be kept in residence and placed where appropriate, or as directed by resident/family. 4) All items for donation can either be left in one area of home for pickup by charity of homeowners/residents choice, or transported to the Steri-Clean warehouse for donation to charity of our choice. Tax donation receipt available upon request. 5) All items deemed discard will be removed from home and transported to a landfill. 6) Any e-waste will be transported to e-waste facility for proper disposal. E-waste is not allowed to be disposed of with regular waste. 7) Any drawers and/or closets will only be gone through at client's request and may require additional time. 8) Any sensitive/personal documents can be transported to the Steri-Clean warehouse and placed into our secure shred containers where an off-site company will handle shredding. 9) Floors will be HEPA vacuumed and/or swept clean of all loose debris. ****ESTIMATED COST****This estimate is for all services listed above. The estimate includes all labor, drive time, fuel, supplies, materials, equipment, and disposal costs. A 30% deposit will be collected at the start of the project. The remaining balance is due upon completion of the services. By initialing I am acknowledging that I am aware of these policies. X 4,995.00 4,995.00 Total $4,995.00 This is the email you responded to me with Dixie, First, I hope you are feeling better! Thank you for reaching out; I'm sorry to hear you have grown unhappy with our services. I have gone back and reviewed the before and after photographs as well as our documentation from Jessica's onsite visit with you prior and daily work reports. By all reports, you were pleased with the work we did onsite. Jessica is out on medical leave herself right now so I'm unable to reach her to share this with her. When comparing the 'before' and 'after' photographs of the rooms, there is a marked difference in the depth of the clutter and it appears that a great deal of space was cleared and function returned to the areas. Additionally your closet appears very organized and neat. I cannot explain why items were placed in certain boxes; what you described is not typical at all of our approach and honestly, I've never heard this from any other client. I do know that we ask our clients to be the decision makers on keep items and while we may not stage them exactly as you would, our protocol prior to leaving, is to ensure you are satisfied. For example, if the boxes were not where you wanted them in the garage, we would have gladly moved them while onsite. It is difficult for me to assess this complaint a month later with only positive feedback to my team prior. We do not normally label or itemize keep items. Did you request this of my team? That can be time consuming; however, we would have gladly done this if asked. I am sorry that you chose to spend Jessica's time going to the store for you as that definitely detracted from her time onsite. I have no idea how long she was gone or why; however, with a simply phone call to me at the time, I could have investigated this. We are glad to do things like this for our clients, but it does ultimately take time from what we are there to do. We are unable to issue refunds at this late date and with no opportunity to address your concerns in a timely manner. Ultimately, I hope that your living space remains functional and that you are able to maintain it. Warm Regards, Kristen Kristen K. Folding Steri-Clean North Carolina/South Carolina 888.577.7206 ext. 462 read more

See all

Let me tell you about this company. I was in a serious situation, not of my own fault, and they came to my rescue. Everyone was accommodating, helpful, and caring. From the person that comes out to meet you, to Kristen, they are amazing. Kristen, has become my Counselor and sounding board too. I was very depressed over my home and what the previous tenants did, and she spoke so kindly and without judgement to me. She recommended what to do and was there, via email and phone to help. Her crew came out and were so kind. In 3 days, they changed my life. I cannot believe the difference. The smells, trash, everything is gone. My house smells like what it once did. No more bugs and critters. I promise you all need to call them with any type of issues when it comes to your home or business. I will.forever be grateful they gave me back my home after someone else destroyed it. I am so proud of what they have done. Their prices were cheaper than anyone else's and they help you organize and clean things you desire to keep. Please give them a call for your needs. I still email them for an ear. read more