Professional, friendly, excellent customer service, quality work and good value for the services…read moreoffered. Stephen helped me mount a TV in a small bedroom for my elderly father, on short notice, over the holidays. His communication to arrange the appointment was excellent and flexible. I knew what I wanted but asked for his guidance on how to go about it. He was friendly, pleasant and helpful on all fronts. I quickly I had an appointment and felt confident about how things would turn out. On the day, he called ahead to let me know his ETA and showed up on-time. Once he arrived we confirmed the job details and he got right to it. I asked him if he minded me watching and asking questions to learn, but I admit, as a highly skilled professional tech guy myself, I wanted to find out what experience Steven had and how well he understood the tech behind the services he offers. My motivation for that is simple: - I live out of state from my folks - good service is hard to find - not everyone is trustworthy - even pro tech folk need help with tech - I know tons of folks who need tech help Stephen answered all my questions with ease and I discovered he has great technical skills and experience beyond the services he offers. I even learned a few tricks about how to make aspects of what he did easier and more successful. I also really enjoyed talking with him about tech and even about life. I was left with a feeling that not only is he smart and qualified, but also that I'd enjoy working with him on any type of tech project because he had such great aptitude and attitude about all. He was efficient, handled small challenges with confidence and completed the job with ease...all while teaching me how he did it. I highly recommend Carter IT and will be sending him as many referrals as I can.

Steven was a pleasure to work with. We appreciated his clear and timely communication. He got the…read morejob done promptly, checking with us to make sure all our criteria was met. We will definitely reach out to him for future projects.

I joined YELP just to leave this review. Angel & the guys @ SD&I are the best -- responsive,…read moreinformed, capable, responsible, and fair. Working with Angel and the crew was a fantastic experience. Completely exceeded my expectations. I am the guy who small businesses like SD&I dread. I research online reviews and try to test product to the point I become paralyzed with indecision. I talk myself into and out of multiple different options and designs. Throughout my process, Angel was patient with me, appropriately consultative, and helped me get to the outcome he knew I wanted even before I could see it. When my wife and I decided to finish our basement, we had an opportunity to wire the basement and main floor of our house with a clean and integrated look. As much as possible, we wanted all wires hidden behind walls and clunky equipment concealed. For the living room Angel recommended a 2.1 system with capability to drive the subtle and nuanced sound from a turntable as well as the booming explosions from a 4K action flick. In the basement, we went with a 5.1 system that also balanced musicality with the power for a dramatic viewing experience. As required, the wiring was concealed and tucked away for a supremely clean and tight appearance. Throughout the design, product selection, and installation process, Angel was there to guide things along. He consulted, recommended, and sold me various pieces, but integrated existing product I had on hand as well as the Anthem MRX 520 receiver I insisted upon getting brand new for the living room. Attention to detail was exceptional -- although my existing speakers required bi-wired connections, the new speakers I purchased did not, and Angel and his crew nailed the installation perfectly. Attention to detail was also reflected in the recommendations for speaker cable featuring great access and prices to very nice Audioquest speaker and HDMI cables. I'm so glad he convinced me to go with the JL Audio Gotham Subwoofer -- I knew it would shake the house during movies, but I didn't realize it had the subtlety to enhance a John Coltraine's, A Love Supreme on vinyl. Testing out the final product was the best part of the process. Angel and his crew spent a while with me dialing in the room correction software and receiver adjustment process. My musical taste is a bit eccentric and I think the guys from SD&I were a bit underwhelmed with the initial test tracks I selected. When I finally played Keep Your Name by Dirty Projectors, the house came down... This review is way overdue, but Angel, his wife, and the crew at SD&I deserve it. Whether you're completely new to the world of AV and just want a proper hookup for a new TV & speakers/soundbar or you're a moderate hobbyist like me, and want to geek out over sound or picture, Angel and SD&I will have you covered. I recommend them without reservation.

Angel is the best. i purchased a receiver and set of speakers for a home theatre and he was great…read more I'm not too familiar with av stuff since my last stereo was back in 1976 so it's all gotten complicated to me. he gave me great advice and was always available when i contacted him. When and if i ever trade up he's my connection. very nice store as well . set up nice to hear the equipment. had my choice all set up on my arrival.

I've been using tirella networks for all my home and business Tv, audio, security alarm, and camera…read moreneeds. He is always providing the best service and quality systems available. Any time there's an issue, concern, or if I would like to upgrade he Is always willing to help and/or provide a fix. Very knowledgeable and easy to communicate with. Very satisfied with his professionalism and services.

Buyer Beware!! Service update (Tee W.)…read more I am extremely disappointed with the service I received from StarTech. Several years ago, I invested nearly $8K in a home security system and home theater installation. Recently, with a business trip coming up in two weeks, I discovered my security cameras were offline...a recurring issue since installation. Although I've always been willing to pay their $100-$150 service fee to get their cameras back working, this time the experience was unacceptable. The representative I spoke with was not only rude but extremely unprofessional, repeatedly lying about submitting my "urgent" service request. Despite following up for three days straight, I received no response. She even went so far as to hang up on me after I introduced myself, only to avoid answering when I immediately called back. Her behavior was erratic and unacceptable, so I asked her to have the owner return my call. I finally received a call back from the owner, Eric, who accused me of being rude to his staff and refused to service the cameras he had installed. Instead of acknowledging my years of business with them as an easy going, paying customer, he dismissed me outright and told me to find someone else. As a result, I was forced to leave my home unsecured for weeks until I was able to find a new technician who installed a more reliable system that hasn't had a single issue since. I regret trusting Eric and his team to handle the job. I strongly caution anyone considering this company. They will happily take your money, but they do not value their customers or stand behind their equipment or work.

Very high level of quality and technical knowledge - the main installer Eric has been doing this…read morefor decades and is a whiz at alarm systems. All at a reasonable price with excellent customer service. Local family business.

These guys were recommended to me when I moved to Wellesley. They mounted our TV's, ran all the…read morewires and installed a new Sonos system that they sold me on and I love. Did a great job, very professional. A little pricey but you get what you pay for.

Had them do an in home consultation to hang a TV above a fireplace. I could tell they did not want…read moreto take on the job because of its complexity and did everything they could to discourage me from hanging it above a fireplace. This is commonplace nowadays and is very doable but the complex cabling and electric was clearly too much for this outfit. They basically are just looking for low hanging fruit. Also, they often don't reply to emails...so mediocre.

Top shelf service and great expertise!!!…read more Highly Recommended and reasonably priced Efficient and clean up after the install to include disposal of all waste from containers to cables

Excellent proposal meeting all ourrequests at about half the expected prize. Not pushing high end…read moreproducts, but what appears to be the best profu ts tomeet our needs.

Go to Mr. TV immediately! They give a great personal touch to ordering and installing. I needed a…read morenew TV installed, I was able to buy the TV from Mr. TV for the same as what I would have paid at a big retailing. And the installation charge was WAY less than what I would have paid at a large retailer. Super nice people to work with. I highly recommend!!!

Just cut my cable TV and had a new state of the art high def antenna installed in the attic and a…read morewell loaded TiVo Roamio OTA (over the air) dvr installed. A great professional job and a great value. In a few short months, it will be paid for and pure profit for dumping my cable bill. And with all the added freebies you get pre-installed with the TiVo box, we don't miss anything on cable, as most of what we watched is there. Keep it up cable. You'll price yourself right out of business! Thanks Andrew. We've never been happier.

My wife and I renovated our family room and needed a 65 inch mounted, move a 46 inch from the…read morefamily room to our kitchen and move the 40 inch in the kitchen to a bedroom. Mike was knowledgeable, personable and professional, he was very helpful with ideas. He mounted the 65 inch in a perfect spot with no wires visible. He removed the 40 inch that was mounted over the fireplace in our kitchen and installed it in the guest bedroom, again with no wires visible and then he mounted the 46 inch over the fireplace in the kitchen. The job was completed in about 3 hours and cleaned up like he was never here. I highly recommend Mike and Petraglia Services to anyone remodeling their home. John and Karen Capone West Peabody

TL;DR: extremely unprofessional and incompetent. Trust the negative reviews. Do not hire…read more I hired Mike to remove an old mount and install a Mantelmount MM700. He was quick to call me, send me an estimate and it made me believe he knew the mount. We scheduled the install and he showed up alone. During the install: - he installed the new mount upside down on the wall. He had to remove it and remount, leaving two extra holes on the wall that he tried to hide with the wall cover clips that come with the mount - he installed an optional swivel kit without asking, so the TV now swivels only in one direction - removing the old mount created a hole that was patched up poorly - the TV was not mounted level - the handle of the mount was not secured - I had to purchase a separate adapter for the soundbar. He said he'd come back to finish the job when the adapter would come in. Unfortunately, I did not realize the problems with the install before I sent him a payment. I then reached out to ask to patch the extra holes he created on the wall because of the mount flip and to remove the optional swivel plate he installed without asking. I asked if he could do it when he was supposed to come back to finish to install the soundbar. He agreed. The adapter for the soundbar came in and I sent him texts to schedule the install. Like other reviews pointed out, this is when the ghosting started. So I was left with a botched wall patch up, holes on the wall because an incompetent install, a TV that can swivel only in one direction and a soundbar adapter to install. I sent a chargeback for part of the payment on Venmo because of these issues and lack of response on his end. As quick as he was to ghost, he was also quick to call right after the chargeback. He lied about responding to my messages and threatened to beat me up. Do not work with this guy if you expect someone competent and reliable.