My 87 yo mom has been at The Willows at Hamburg for 18 months, first in the skilled nursing unit,…read moreand then in the personal care unit. I've heard so many horrible stories about nursing homes that we were really worried when it came time to place mom. Within a week or two of settling in, we knew we had made the right decision. Great care is taken to see that the facility is clean at all times. We've never had an issue in this area. Residents are kept busy and engaged with numerous activities including weekly outings, daily devotions, and Friday happy hour with live music. They really enjoy this. A brunch buffet for residents and their families is held monthly. Staff is extremely friendly and treats us like family. One thing I'm extremely pleased about is that management listens to residents and acts quickly to implement any suggestions given. I've never seen anything like that in a large company. Having a wonderful therapy department in-house is a huge benefit. Know this is long but I can't say enough about how pleased we are at this facility.

We agreed to pay nearly $7,000 per month for skilled nursing care for my mom. However, The Willows…read moreultimately decided not to accept her because they anticipated that her private funds would be depleted within about a year and that she would then need to apply for Medicaid. Thank goodness we found out they are mercenary and care only about money before entrusting them with her care. They only care about money, and I find that to be predatory. Hopefully, you will think twice about entrusting someone you care about to the Willows at Fritz Farm. I was disgusted to hear the final comment, "She is sweet, I am sure you will find somewhere that will take her". Gross

My Grandmother was put here yesterday and not receiving the care she needs. She still has a…read morecatheter in after a week but she is using a bedside commode so it needs to be out. She is also celiac which her foods can not touch breats wheat or gluten. She was given a burger and they told her to just take the bun off. No one is responding to her needs. I would not send anyone here.

Family-like environment, caring staff, clean building, and resident-centered care. Everyone from…read morethe Administrator, to Housekeeping, to the kitchen, to the SRNAs openly communicate, which creates a good culture. One that residents enjoy being around as well as apart of.

Very nice apartments for seniors with all the bells and whistles. Residents tend to be refined,…read moreeducated and rich. On-site dining is excellent. I would live there for the pool alone. A relative of mine does and seems to enjoy it.

do not work here or send your loved ones here. i am a worker here and the workers are snobby and…read morerude, and they are outrageously rude to the residents here. the workers put on a show for people who come visit their loved ones, all the nice, and happy, and smiles you see is all fake! today October 23, 2025 a nurse here was telling other nurses that a resident here was not liking the idea of him have a catheter, so he got upset and was saying he didn't want it on himself, and he was moving around, and the nurse told the other nurses she snatched him by his feet and yanked him to the edge of the bed and yelled at him in his face "you're going to keep this f**king catheter on rather you like it or not" she was demonstrating how she was pulling him as if she was proud of herself. this is a elderly who has pain and is fragile!!!! anything that you accidentally missed of your loved ones belongings after they've passed away, the nurses either throw the items away or give them to other residents or take them home for themselves.... to me that is just very disrespectful. about 2 weeks or so ago, i over heard a resident telling a nurse that another nurse slapped her in the face :( this place is just awful, and it's too expensive.

The staff at "The Anderson " took good care of me. They were polite, cheerful, encouraging and made…read moreme laugh. I enjoyed meeting my peers., doing creative activities with them. The staff makes us all laugh. They work hard to cheer us up. They interviewed me to find out what I like and others there then arranged activities to enhance our stay. The Chef cooked special orders cheerfully. I found the food fresh & delicious. Loved getting breakfast in bed when I slept in. I was bed ridden until physical & occupational therapists worked with me to get me walking again and reducing my oxygen from 4 down to one. I feel it is possible to be back in the league playing tennis & golf again next summer. Thank you everyone peers & staff at The Anderson ". For the gentleman who went to Heaven instead of home. His family was well liked too. The funeral director took care of everything. We mourned and did an activity he would have enjoyed by watching "The Haunted House" with Eddy Murphy. I felt closure talking with my peers. If you or a family member needs special care? I strongly recommend "The Anderson".