The staff was very friendly and went above and beyond to help me out! They took their time to explain benefits as well

I received a rude and completely unnecessary text message from this location accusing me of repeatedly calling for a contact lens prescription--despite not having reached out to them in years. Not only was the tone unprofessional, but the message felt passive-aggressive and accusatory without cause. Ironically, they had actually contacted me to redo my exam, and I simply didn't respond. I'm disappointed in the lack of basic courtesy and professionalism. I wouldn't recommend this location if you're looking for respectful service or clear communication visit Hicksville Optical down the street or Sterling Optical in Huntington. Instead of taking accountability they tried to remove my review off Google so now I am posting it here. read more

Sterling Optical - Hicksville - Message from Sterling Optical Broadway Mall - Optometrists Near Me - Hicksville, New York

They were absolutely great, efficient and helpful. I had broken my glasses and they got me help super fast. They were amazing honestly, the amazing lady who helped me was honestly a life saver. I am thankful to this store and recommend 100% read more

wish i could leave a zero. Can't even make appointments correctly and then look at you like you have nothing better to do but wait around for 30 minutes because their appointments aren't working correctly. read more

The optometrist is very friendly and warm knowledgeable an overall pleasure. Her sales person is obnoxious and shouldn't be in sales. She ruined the entire experience and lost five possible customers and two sales today for her office. . Good job.! read more

The worst optical experience gave order a month ago even then was given 10 dollsr frames while they are getting 125 from my employer got no calls from them. I had to call 3 times. Finally when I just went in I was told it was ready and the calls I made were notated as if they had made it.they 2 ladies were just sitting they didn't even bother to ask if it fits and is ok.i would not ever go there or recommend it. I have been to Sterling optical in the past but I was told it is under a new owner. read more

My parents just went to get an eye exam from this location and they were told they must buy frames in order to get their prescription. When my father argued with the sale's person, they called a manager who continued with the same lie. I used to work for eyewear, so my parents know better. What if they didn't know? This is a horrible business practice and absolutely illegal! According to https://www.consumer.ftc.gov "If you get a fitting for glasses or contact lenses, the eye doctor must give you a copy of your prescription - whether you ask for it or not. It's the law. The doctor can't require you to pay an extra fee, buy eyeglasses or contact lenses, or sign a waiver or form." My dad got a free frame just so he could get his prescription. Avoid this place at all costs and know your rights as a consumer! read more

I was recommended by a friend a few years ago. From my first pair of glasses then, I've kept coming back. Even though it's in the mall and depending on the day, it can have some traffic, it's a great shop. The store is clean and the displays are always well kept and stocked. Most importantly there's Anila, she's makes the experience fun and memorable. She has helped me from the beginning. She is honest which is what I love most, overall her professionalism and service as well were on par. Expect that kind of service from everyone there. All the ladies are an absolute pleasure. The selection of glasses it's self it a pretty good one.Because they make you exclusive remember to be patient, it worth the short wait...if there ever is any! read more

After my last review, I received a call from the manager of the store. They make sure to take care to replace the lense on my glass. I am very satisfied on the transition lenses. Any time I have problem with my glasses I just drop by the store and they took good care of me. I would be a regular customer here. Highly recommend this store. read more

The team, especially Irina, at this location is extremely knowledgeable, professional and friendly. They take the care to educate you on your eye health and the time to guide you financially on your best eyewear options for your insurance carrier. I have been a very happy patron of this location off over 5 years and would strongly recommend them to friends, family and even a stranger. Love this place. read more

We are re-located Staten Islanders now living in Hartsdale. I rarely write a review, but I felt this was important--the young lady who took care of me could be the best and the lady who did my eye exam was also terrific. They made me and my wife feel right at home, and in business when you have great customer service and as you walk in, you know you are dealing with someone who truly cares about your needs--that combo can't be beat. The service, the prices, the selection, and the wanting to help us with a smile has now added two new customers to the Raymond Family of Opticians--THANK YOU. read more

This review is based off me just window shopping at the store which I must say was a pleasant experience. The store is nice and open. Almost all of the glasses are on display for you to pick up, try on and play with without waiting for an attendant to assist you. The attendants were prompt in coming by to help me, but if you prefer to shop on your own first you have the luxury of doing this. Unlike Cohen's which is also located in the mall and has the complete opposite shopping experience. The prices seem decent. They have high end stuff and they have cheap stuff. They also have high end stuff which was on sale for almost 40-50% which again cohens didn't seem to offer. Again I didn't make a purchase here (I ended up buying at cohen's..... should of read the reviews first) but any future glasses orders will be done at Sterling. read more

untrained staff. Russian woman was extremely rude when looking up my appointment. Big Spanish guy with the curly hair is extremely nice.

I walked into Sterling Optical with a $200.00 groupon towards my glasses. It was a great groupon because it wasn't a exam/glasses combo. I went in by myself because I needed them as soon as possible and all my friends were busy over the holiday weekend. I was greeted by Isamar Maldonado and Margaret Derago. I have never received such a warm and friendly greeting with beautiful smiles. I told them my needs and they were both exceedingly knowledgable. They took turns because other customers were in and out, but I was there forever and they patiently asked me my preferences and pulled out frame after frame. I have ADHD and It's kinda hard to make final decisions with this sort of thing on my own. They were honest, but gracious young adults. Finally after hours; I found a pair that I was thrilled with and they both agreed. On top of this....the glasses that I picked were over my budget. This is really due to the lenses that I need, but the frames were a bit more than I would have liked to have spent on glasses. I told them that I needed to call my husband first because we are a team and after all their help....not even a frown from them. They said okay and while I was waiting to hear back from my husband they were running trying to find a similar pair of frames. These were two supportive, operative and efficient young adults and the owner of this particular Sterling Optical is extremely blessed to have them as their employees. I think they both deserve a raise! Thank you girls and God Bless. I will see you when I come in to pick up my glasses. read more

Was having trouble driving at night so I decided to come in to get some glasses, my sister also needed a new pair so she came as well. We made appointments over the phone and arrived on time and were taken in for an eye exam almost immediately. The girl working the floor was Serena and she couldn't of been a bigger help. She got us in with the doctor for the exam and when we came out she was very informative on letting us know what our results meant. She wasn't overly pushy and we didn't feel as if she was trying to get us to spend more money for her own benefit. She helped us pick out the perfect frames and then explained all the different features and warranties they had for our new glasses. She made our experience great, I would definitely recommend this place to all my friends. They had a great selection of glasses at reasonable prices. read more

The most unprofessional business I've ever been to! I made an appointment for my brother who was visiting from out of town for the weekend and needed to update his eye exam. Once I got there,!the sales girl informs me that she "hopes the doctor will show." So apparently it must be a frequent occurrence where the optometrist doesn't show. She told me its up to me if I want to wait or not. She didn't have the doctors number and couldn't do anything but shrug her shoulders and say she's just a salesgirl and it's not her responsibility. I had to ask HER if she would take down my number to contact me if the doctor decides to show while I check to see if I was able to do a walk-in at Cohen's. (the other optical in the mall) I never heard from them again about completely flaking on my appointment. I'm not one to complain but whatever circumstances the optometrist had, that is NOT how you handle a business. Don't bother taking appointments if you have no respect for your clients' time. read more

Staff was very nice. But the optometrist named Dr. Berman at this facility was very incompetent and unprofessional. This so called Doctor lacked professional by all means and talked with much disrespect. Avoid this place at all cost because of this Doctor. You might as well go to a place who will actually render service and not just steal your money. read more

So this was my first time at sterling optical, and I was a little skeptical because I'm very picky with eyewear. But I decided to try it because of the groupon I found. I broke my glasses and desperately needed a new pair the same day. I called ahead, and Corina told me that depending on the prescription, they may be able to. When I arrived, I was greeted by Corina, who was unbelievably friendly and helpful. She managed to convince the specialist who made the lenses to get my completed today, even though she already had a full queue. Corina immediately began to help me find new frames and figured out what I liked quickly. Which was really helpful, considering I was having trouble seeing. She was extremely patient the entire time and picked out frames that I really liked. The selection of frames isn't huge, but they're good quality. I settled on a frame and was tentatively considering buying a second frame that I really loved, but wasn't sure if I wanted to spend the money on. Corina managed to save me an extra 25% on the second frame on top of the $200 groupon, which brought the second frame to a more affordable price. All in all, she saves me just under $560 on two frames that I absolutely love, and did so while providing excellent customer service. I couldn't have been happier with my service here. read more

Avoid this place at all costs!!!! I went in with my new script and decided it was time for new frames, as I now needed transition lenses. I've had some experience with optical stores over the past 5 years but nothing like this. While the staff comes across quite pleasant , the store could use some restoration... It is rundown. My biggest complaint is that they are a ripoff!!!! After picking frames I liked... And going over what I needed pertaining to my lenses, etc. I almost fainted when she came back with the cost.... It was ridiculous ! I know every store marks up their prices to make more of a profit but 300%!!! I left without further discussion. Once home, with the model number of the frames I liked, I went online.... I found I could purchase the same frames for $130... And the store manager quoted me $479.00!!!! That's just for the frames.... Needless to say, I decided to head over to Vision World in Garden City.... I found the same frames there... With the transition lenses I needed and an added bonus of getting new lenses in my old glasses for back up... My total was just under $450.00 FOR EVERYTHING! Now here's a place that values you as a customer. At a time when things are hard for everyone... Shame on you for ripping people off. Run, don't walk.... STERLING Optical is a scam.... read more