Outstanding service and genuine kindness. I came in with a missing nut on my rimless glasses, and…read moreBarry fixed it quickly and expertly. He also took the time to carefully adjust my glasses so they fit perfectly again. It's rare to find this level of professionalism, honesty, and customer care today. Highly recommend to anyone looking for an optician who truly cares about people, not just business.

Have been a client for years.Barry's a master Optician and…read morealways fits all my family perfectly with a Beautiful selection. He is extremely knowledgeable. We highly recommend him.

They did not stand behind their product! I got glasses from Jack Doby about a year and a half ago…read more The coating on the lenses were clearly defective as they started buckling on the lens about 3 months ago and getting worse to the point that my eyes hurt when wearing them. I went to the store with my receipt, and was told they were sold to Myeyedr and they would not help me with the defective lens coating. They offered me 40% discount on new glasses if I used my existing frames, which laughably was more expensive with the 40% discount that I paid for my original glasses. They clearly did not stand behind their product! Very disappointed!

From the owner: MyEyeDr. is your trusted community doctor providing the best in vision health care and the best…read moreselection of eyewear. We welcome all insurances.

I've been going to Joe, the owner of this entity for 34 years. He has the best selection in…read moreeyewear. Ilissa is very knowledgeable and always suggests the most flattering eyeglasses. I highly recommend this eyewear store.

i just want to say I have been going here for a long time and the last time I was there I was…read moretreated horribly by Joseph, one of the owners. My glasses were glued at the lens and frames, and they insisted that I had done this. I did not glue my glasses. When I told them I came to them for repair and I didn't try to fix them and glue them as he insuinuated. I was then told , oh then maybe one of your family members glued them then! I was basically called a liar and treated with disrespect and a horrible attitude. After I became upset with how the situation was handled by him, I was told to never come back. If you are looking for caring service do not use this business!

Amazing staff, amazing service. I've been coming here for years for all of my contacts and eyeglass…read moreneeds.

Walked in to the store and noticed how many staff were there. Waited for eye doctor and could have…read morebeen there for hours as I was not called in. My husband had to search for the doctor who was in his office alone, doing nothing. After what was a very quick eye exam I was told to pick out my glasses. I did so and was told to sit and wait. After waiting a long time and watching workers doing nothing, we got my prescription and left to purchase glasses at another store. Will not ever return!

Wasted two hours ordering the glasses, then the machine is down. The manager who is a rude older…read morewoman says write down the cc number and we will put it through when it's back up. Two weeks later I follow up and was told they will be in by the following Friday. Today I call and the manager advises me there was an " over site" and my glasses were not ordered at all. That's great! I didn't need those at all. Horrible experience and no glasses for my convention this weekend.

Picked up my glasses today and it was a quick and seamless transaction. Deyanira was very friendly…read moreand knowledgeable. Highly recommended.

I need to remember this place for all my glasses needs. Great place for help, and awesome…read moreselection! Very welcoming environment.

Charged my mom $90 for doing nothing. The day prior they sent her back when she took my grandpa as…read morethey explained they're not ophthalmologist and they are not able to manage his issue which was the right thing to do. My mom went today for herself for a separate issue and nobody even attempted to explain to her again that they are not eligible to diagnose or treat this condition. Instead hey said it'll be $89 and they will see her just to do nothing and refer to ophthalmologist. I know they probably labeled her as an "annoying customer from yesterday" and saw her just to shut her up. But this is just so wrong because I know how hard my mom works for that $90 dollars.

Fantastic staff, selection, and customer care. Everything you should look for when searching for a…read morepair of glasses. Helpful but not pushy, well-versed in insurance deductibles, and you don't have to pay for the whole thing upfront. You could pay for part of it and then the rest when your glasses come in.

Very disappointed -- both with the quality of the eyewear and the attitude toward patients on…read moreMedicare I have worn glasses since I was a child and am extremely nearsighted, so my glasses are something I depend on every single day. In all my years of wearing glasses, I have never had a pair simply snap at the arm from being picked up normally. Unfortunately, that is exactly what happened with the pair I purchased here only about a year and a half ago. When I called the office about what happened, I was told that the glasses were already a year and a half old, as though that were a reasonable lifespan for prescription eyeglasses. I was also told that Medicare "basically gave" me the glasses and that they were free in a way. I found that comment extremely condescending. Yes, Medicare provided coverage, but these were not simply "free glasses" that I was handed. I paid additional money out of pocket for the glasses and lenses, and more importantly, I am a paying patient who deserves to receive a quality product and be treated with respect. Being on Medicare or having a fixed income should not somehow lower the standard of what is considered acceptable. I was told I could come into the office and they would "see what they could do," but I was also reminded that things cost money and aren't free. I understand that businesses have costs. I wasn't asking for something for nothing. I was asking whether an optical office would stand behind a pair of prescription glasses that failed after only 18 months under what appears to have been completely normal use. What makes this particularly frustrating is that this is not the first time my family has had an issue with the quality of eyewear purchased here. About a year ago, my daughter's glasses purchased through this office also broke easily. In her case, she was NOT using Medicare. Her glasses were covered through a union insurance plan through her father, so this wasn't an issue of Medicare providing some supposedly inferior or no-cost eyewear. An optician at another office examined the glasses and told us they appeared to be defective. My mother ultimately had to pay out of pocket to have the replacement glasses made elsewhere. So I now have two separate experiences involving glasses purchased through this office that have failed prematurely. In my daughter's case, another optician actually identified the frame as appearing defective. That makes it very difficult for me to simply chalk my current experience up to bad luck. This is especially disappointing because this office is located in an affluent area and appears to specialize in higher-end and designer eyewear. I initially chose them because they accepted my insurance and had numerous positive reviews talking about how nice and accommodating they were. I expected that same level of customer service regardless of what type of insurance a patient carries. Instead, when I called about my broken glasses, the emphasis seemed to be on the fact that Medicare had paid for them and that they were already a year and a half old. I don't think 18 months should automatically be considered an acceptable lifespan for prescription eyeglasses, particularly when the frame broke from ordinary handling and there was no apparent misuse. I am not expecting an expensive designer frame for nothing, nor am I expecting a business to replace every pair of glasses indefinitely. I am expecting reasonable quality, reasonable durability, and a reasonable response when a product fails. What bothered me most was not simply that the glasses broke. Things can break. It was the attitude I encountered when I brought the problem to their attention. The implication that because Medicare covered the glasses they were somehow "free," and therefore perhaps not something I should expect much from, was extremely off-putting. People on Medicare and people living on fixed incomes still deserve quality products and professional, respectful treatment. Insurance coverage should determine how a patient pays--not how much consideration or quality they receive. After these two experiences, I have serious reservations about the quality of the frames being sold here and about the customer service provided when something goes wrong. Unfortunately, I won't be purchasing eyewear here again.

Gary at Roslyn Eye Centre is the best! I broke my glasses…read morein half and sent my daughter in and in 10 minutes he had the lenses in a new frame and treated me like family! I highly recommend them!!

Highly recommend. Very professional and friendly staff. Wonderful selection of eyewear and the…read moreservice is prompt. Wouldn't go anywhere else!

I was referred here by my optometrist. Making an appointment was easy enough via phone call. When I…read morearrived to my appointment, on time, I was greeted with a poorly printed and low on ink sign in sheet. I filled it out then handed it back to the receptionist and proceeded to wait for my appointment. After 40 min of waiting, I asked if I was going to be seen soon and was told someone would call my name. I sat back down for another 15 minutes. Annoyed, I went to a different person (presumably the manager/shift lead) and inquired about what is going on. She scrambled to find my check in, and just to realize it was lost in the mix. They called me in immediately after that. I was seen by a young male doctor who was nice enough. Appointment went smoothly but whatever was going on at the front desk needs to be addressed. Likely never to return to such an unprofessional and disorganized environment.

The incredible wait time on hold just to make an appointment for my 89 year old mom should have…read morebeen a warning sign. We are in the office right now, an hour and a half and still waiting to see the doctor. I've been to the East Meadow office for myself in the past and experienced the same slow service, but I thought that bringing my mom to the Garden City office would have a better result as far as wait time goes... big mistake. I recommend looking at other options other than OCLI.