I had a follow up appointment with this optical, to pick up my eye glasses. I cant say enough of the quality of service I received. They are a superb team, always smiling and happy to see you. My glasses fit perfect. As always I am a happy customer . read more

One of the worst experiences I have had at an Optical. I was there twice to make some of my insurance frame benefits valid. The personnel didn't know about all of the VSP insurance benefits so they instantly said it was not accepted there. After showing them the benefits page and proving the benefits were valid, they said they were out of network and didn't accepted it. A few minutes later I got my insurance accepted in an Out Of Network provider and found out that Cohen's Fashion Optical was actually In Network from information directly provided by VSP. It was unbelievable to have my insurance rejected because of the poor knowledge of the employees (specially Mike Mendonis who lied to me twice), and even worst to have interacted with mean personnel. Definitively needs improvements both on insurance knowledge and customer service skills. Not recommended at all. read more

This place is the absolute worst... Do yourself a favor and skip this business. They are extremely unprofessional and rude... Will take advantage of you and your situation... read more

Very helpful. Reasonable price. Big choice of frames. Date completed was as scheduled.

So my first experience with Cohens I'd rate a 4 ; the second experience this past Sunday a 2 rating so I'll average it as a 3 star. So good news first the staff are polite, professional, and they try - my experience is probably related to something out of the control of the local staff and manager - apparently defects in the product - granted my bad not realizing the warranty is only for a year for the lenses - again not the local store fault - so it's been about two years and the lenses are cracking and seems to me low quality either the lens itself or how it was seated in the frame - the store did offer apology and not sure how this happened but they're limited as well since this is due to whatever lab or manufacturing vendor was used - the store obviously ships the work out - so they did offer if I wanted to purchase a new set of lens - I politely declined no way I'll toss dice on this again only to have this occur after the warranty expired. So honestly if this didn't happen the rating would have been a 4 star - the office is clean with modern equipment and friendly staff. Maybe was just my luck of the draw - so I'll give a 3 star to average it out. Anyway here is the Pic of the lenses - multiple cracks appearing along the top. My recommendation is just be careful and hope this doesn't happen. Outside of this the service was great. read more

Cohen's Fashion Optical - Lenses developed spider cracks - Optometrists Near Me - Hicksville, New York

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I have only had a great experience here! Very happy with the Dr and staff. Took my son for contacts here and everyone was extremely patient with training him to wear them! read more

The staff here are some of the nicest people I have ever met. Sometimes there is a bit of a wait but they seem to be very good at seeing walk ins. The store is under new management and I had the pleasure of meeting Sasha. She was available to help me pick out frames and review pricing even though there were other things she was busy with. Eleni is usually the one who helps me pick out frames. She is personable and makes good recommendations. On my most recent trip I was sad to hear she was working at another location. Jerome is always energetic and welcoming. He handles repairs and never fails to greet every customer. Irina is usually busy helping other customers but she is very pleasant and also helps to make frame recommendations when possible. Dr Taub is very thorough about any issues with eye care and is good about recommending follow ups if necessary. He is very professional and knowledgeable. Dr Kim is also very professional and takes the time to explain things to the patients which is important. The staff who who schedule appointments have always been very nice and the technicians who run the machines make have always been very polite and courteous to me. read more

I went in for an eye exam and it was very fast and efficient. They wasted no time taking me in. The Dr. was amazing! The staff in general are very friendly people and they helped me find the most amazing frames. 10/10 would recommend this place. read more

Do NOT shop here they take advantage of you and when you try to cancel an order after LESS THAN 24 hours, they become extremely nasty and argumentative with you. I ordered a pair of classes that they basically overcharged me for a pair of glasses which btw they DO NOT TELL YOU that glasses have sizes and that what I had ordered was basically completely the wrong size for my face. All they care about is money. After calling to cancel the order, physically going in to cancel the order and putting it in writing (though they probably ignored that) I had to dispute the charges with my bank, only for theses completely nasty and incompetent people to still make the glasses that were canceled 3 ways and it was done LESS THAN 24 hours after the order so NOTHING WAS even ordered yet, so how hard would it be to just do the right thing and cancel and refund when NOTHING WAS even ordered and delivered.... The doctor who examined my eyes was the only decent part of it. I'll be contacting the BBB regarding the rude obnoxious incompetent service here who even after having canceled 3 ways still for some reason thought I was going to want their sub par service. read more

I finally found my optometrist! Dr. Gabriel Taub and his staff were amazing! I had my 2 year old son and everyone was very accommodating; especially because he can never stay still. Dr. Gabriel was amazing. read more

After a few emails with Jenna & Cristelle, the Cohen's Ambassadors, I was hopeful for resolution. I explained that I picked up my corrected glasses and that they were definitely better than the first pair. I was still disappointed because I needed the arms of the frames adjusted and of course there was no technician there and I needed to once again make a trip back to the mall on another day to get them adjusted. Due to work schedules, I still haven't been able to get back there and have been fighting with slipping glasses all week. I was sent a V.I.P. coupon which was pretty much a joke. Nothing special and that's how I feel after this form of compensation. I will include photos of the coupon. ..what do you think?? Maybe money off what I purchased would've been a better offer... read more

Cohen's Fashion Optical - Lame coupon - Optometrists Near Me - Hicksville, New York

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I went in to get new lenses for my Ray Ban sunglasses. I told Cohens I wanted everything the same. I had to call the store to find out they were done, they did not call me. When I went to pick up my lenses I noticed the logo wasn't on them. They did not write my order down correctly and the lenses were not cut from Ray Ban. They informed me they'd have to send them back out to be redone after already waiting a week and a half. This was unfortunate because I'm a migraine sufferer and its very hard to go without my sunglasses. I asked for them to do something about the price on the lenses because I paid 245 dollars and their error wasn't just a little inconvenience for me considering my migraines. The employees in the store were not compassionate about it and seemed to not really care about their error. Sad because I used to go to Cohens a lot but now I will consider going elsewhere. read more

My husband made an 11am appointment online. We walked in 10 minutes early to fill out paperwork. The woman told us there was a slight wait and it would just be 15 minutes. After about 45 minutes we inquired again and the woman said he was next. She blatantly LIED to us to get us to leave her alone because 2 people were seen before my husband. He was finally seen an hour and 15 minutes after his scheduled appointment time. Rude staff, horrible wait times. Never again. After the response below - I would like to add that the wait time alone didn't cause me to write this review. I get that there are circumstances that cause delays. It was the blatant lying that we were next just to get me to walk away that pissed me off. She just brushed me off like "yeah, yeah, you're next" when she didn't even check if we actually were. Two ppl went before my husband after she said that. That was my biggest reason for writing this review. read more

I was appalled at the service of this Cohen's Optical store when it states under new management, see the difference. My husband went in for an eye exam and with an appointment time and waited over an hour, and when he went up to the reception desk to reschedule, the front desk person sighed. When the appointment is scheduled at a certain time, it needs to be honored at that time or very close to it, not an hour wait time. People's time is not respected as he intentionally took off of work to make it at that scheduled appointment time. Also, the sigh instead of an apology for rescheduling was unnecessary and rude. I am not sure what difference and change was to be seen but it was clearly not evident on this day. I would really highly encourage for more training for the front desk person is not overbooking and how to communicate, as they are representing the Cohen company. Will not be returning again here. read more

Zero star. This place is a scam. If you go to get only prescription and dont buy their 2 to 3 times overpriced items, they will never send your prescription. I had the exam done for contact lens and after multiple calls and a week later they sent a prescription which wasnt what i paid for. They sent it for glasses, and not for contact lens. I see many reviews facing the same issue. Dont support such stores with such unethical business model. Next stop BBB.org to file a complain. I suggest whoever faced similar issue should do that too. These kind of scammers should be exposed. If you dont mind paying 3 times and allow them to take advantage, only then its the store for you. read more

The short version: they're terrible and will try to rip you off. They wanted to charge me $250 for a 90 days supply of daily contacts. I googled the same contacts and every store showed the exact contacts for $80. She said the owner of the store sets the prices. So basically, the owner has the authority to set their own prices. They don't make any sense and talk in circles. This is the second time they tried to rip me off. Why didn't I learn the first time?!?!? I don't know. I would never trust my eye health with them. Their lack of knowledge is appalling. Cohen's, why do you still allow them to be a part of your franchise? I don't think I would go to any other Cohen's read more

The office is under new management and I can honestly say overall a very nice experience. Great exam with new updated equipment. The staff helped me pick out a great pair of glasses that I absolutely love! I will revisit again with my daughter to get her her back to school glasses . read more

I have been coming to this location for many years. The doctor here is fantastic. He knows what he is doing and is very precise with his findings. Irina and Paula always help me choose my glasses. They are always able to accommodate what I am looking for. Hands down the best optical place I went to! Everyone should check it out. I was able to get my glasses the same day! read more

I went to Cohen's at Hicksville, NY for my eye glass. but it was not good experience. I paid $35 for $200 discount deal to Amazon Local. At Cohen's I purchased cheapest frame & lenses with color for sun glass. but still it ended up $400. Yes, I have $200 Local Amazon Voucher. So Paid $ 200. and also I paid $35 to Amazon. That means total value $435 for this glass? I don't think so. So this deal is NOT good. I'm NOT recommend this deal to ANYONE. I'm not happy about this experience. After I complained to Amazon.com, they refunded $35. Thanks to Amazon.com. read more

I had a wonderful eye exam on 12/5/18 and ordered my glasses, paid in full $655 that day. ADVISED the staff that I would be moving in 3 wks and needed glasses asap. Went back to store about 2 wks later to pick up glasses, the prescription didn't contain what I paid for-lens darkening. Was told they would put a rush on new pair because they KNEW I was moving. Went back, glasses now got dark BUT they contained PLAIN GLASS, no prescription at all. Now they said they would RUSH my order due to move. Waited 2 more wks. I called them the morning I was moving and they said come in after 4pm, I told them just REFUND my money because I was leaving the state and they agreed!!! Spoke to Stephanie, NEW Store Mgr who denied my claim with VISA several times. HOWEVER, Stephanie was NOT aware of the TRUE circumstances behind my claim and AGREED to help me. STILL WAITING FOR A REFUND!!! read more

TL;DR: I waited 2 hours and 15 minutes and ended up just leaving after never being seen. Customers coming in after me were seen before me, despite me having a 10:15 AM appointment booked in advance. This is my 1st time ever leaving a negative review on Yelp. I booked a 10:15 appointment on Zocdoc today Saturday 11/10. I arrived at the office at 10 AM and said hello to the courteous staff and let them know I booked this appointment on Zocdoc and it was my first time here. I then sat down, unsure of what next steps were. There was only one other family at the office so I assumed the process would be fast. I sat there for 15 minutes until I finally got back up and asked someone if there was paperwork I should be filling out. They gave me paperwork and I filled it out and passed it back. It was now 10:30. I sat down and waited till 11:15, when I finally asked what my spot in line was. The staff let me know I was next. 10 minutes later I was called in to get my eyes photographed (11:25 am, 1 hour and 10 minutes after my appointment time.) All the while, other people were coming in and being seen before me. I think I might have been one of the few first time appointments there. I sat until 11:50, (now 1 hour and 35 min past my appt time) and asked the staff when I would be seen. The staff said next. I waited another 15 minutes, when I saw the Dr. come out and call in someone else that had come in well after me. I was very upset at this point, as I work in the city during the week and had was very excited to see this Dr on a Saturday morning and hopefully take a first step towards getting contacts to help with my headaches and eye strain. At 12:15, 2 hours and 15 minutes after I had walked in, I finally felt I needed to stand up for myself and cancelled the appointment. I also was supposed to meet a friend 45 minutes prior, and had to keep pushing them back because of this appt that never happened. I left very disappointed, and because of this first time experience, it's unlikely I'll ever return. Please find a better way to process and communicate delays to patients and customers on Saturday mornings. Delays like this shouldn't just be routine. read more

The team at Cohen's Fashion Optical in the Broadway Mall take real care and pride in their treatment of customers. They have always gone above and beyond, when I've stopped by -- whether preparing custom glasses or ordering contact lenses. It's pleasure to work with them, in particular Irina! read more

I came in today and was helped by Sasha the manager. She was really kind and friendly thru helping me with process of picking out the perfect frames. I would recommend EVERYONE to come to this Cohen's location. The wait wasn't long i literally walked in and out in twenty mins. read more

I always have a wonderful experience when I come to cohens optical. The staff is friendly, welcoming and helpful. Jerome is always very personable and treats me like family. Irina helps me a lot whenever I visit. She spent a lot of time picking out glasses and giving good suggestions. She is always very patient, pleasant, informative and makes my wait time go by with good conversations and laughter which is needed during this serious time with all that going on in the world. It's nice to consistently deal with people at a business that once you enter you feel normal and comfortable. read more

I am giving one star here because cannot give anything less. Once they get you in the system, they make follow up appointment without your consent. Then they will text you saying you have an appointment with Dr. Taub on such and such, date and time. You reply back to the text where it originated from, you get a message back saying that "Sorry we didn't understand your text message". The game is to make the appointment, if you don't show up they send you penalty fees for "NO SHOW". Avoid this place at all cost. read more

Wait for optometrist is going on 90 minutes after exam, after others who came after me, after staff assured me I was next. Exam staff and glasses retailers are great but optometrist is awful. read more

Came here a few weeks back for my husbands eyeglasses. We worked with Irina & Jerome and were very pleased with the customer service. They worked with us and fulfilled our needs. I would definitely recommend this location to my friends to go there. Based on reviews, seems like this location is now under new management. Can't speak for the other owners, however, Irina & Jerome were very bright and helpful. read more

They FINALLY caved and gave me a refund after they had me mail the glasses back so they can verify they are crap. I stood my ground and fought for what was rightfullly due to me. Also, last time I was in the mall, I saw that Sandy is STILL working there but I really blame corporate for knowingly allowing shady business practices read more

My daughters expensive glasses broke. Went back to cohens optical in the mall. The representative behind counter said our insurance will cover and our deductible would be $50.00, which I could live with. When I brought my daughter in the next representative said it would be sixty dollars. I sent her father down with copy of receipt, and another rep said they were all wrong and it would cost 200 to replace......NEVER AGAIN. Sad cause the doctor is very good, sales help not so much. read more

Not professional! Not friendly! Not honest! Not customer service oriented! The only one there who will help you to the best of his ability is Jerome... There's one woman there that should be given a pink slip, but to be nice - I won't write her name. PS - I don't know who this Jenna M is that replies to everyone with a nice, friendly response... but she needs to send some secret shoppers there so she can see what really goes on in that store! read more

They really should update the store. I know they do not require that much floor space for displaying products but walking into Cohens and walking into Sterling Optical is like night and day. First of all why are all the glasses behind cases. You have to wait for an attendant to become available in order to try on glasses. At Sterling its the complete opposite. Most of the glasses are on the wall for you to try on. Some of the high end stuff is behind glass cases which makes sense. At Cohen's everything is behind glass. I ended up buying from another Cohen's in Manhattan and had a similiar terrible experience with the staff and glasses selection in general. As a whole Cohen's as a company has some fixing to do. Take your money to Wiz-Eye's or Sterling Optical. read more

If you plan on getting new glasses, DO NOT go to Cohen's Fashion Optical in the Broadway Mall. They don't know what they're doing, especially when it comes to complicated perscriptons, such as progressive lenses. And, when the glasses just don't seem right, like you can't see clearly, they tell you that you have to get "used to them". Also, my very expensive Silhoette frames broke, needed the bridge replaced under manufacturer's warranty, and they would not honor my request. (Maybe because I was out of town and was not able to be at the store in person. But it shouldn't matter, I still had a broken pair of glasses that I spent many hundreds of dollars on.) If you want good service, again, DO NOT use Cohen Fashion Optical. read more

my experience here was a horrible horrible horrible horrible I came here with a prescription and just want to get one of the cheapest reading glasses and a lady pointed finger at one section in the case and didn't even look at me. I try to get some help but she didn't seem to want to get up off her chair. A week or two weeks later I had to call them because they didn't call me let me know that my glasses were ready. A lady on the phone said they tried to call me, I told her no you DID NOT!!! I told her I have a record of all my calls and she wasn't one of them. OMG somehow I accomplished to pick one of the ugliest one I didn't even try to ask them for a replace it with another one because the tensions, the POOR attitude, POOR SERVICE just was too much without many words At this point I don't even know where my glasses, I wore it once maybe once. I lost my very first one which was the last one so I didn't want to pay much money for it yet it costs more than $300 read more

Irene and Jerome are friendly, helpful and want their customers to be completely satisfied. I have been going to Cohens for years because of the great customer service. Dr Taub is wonderful! Very happy with my most recent visit! read more

Do not come here. People in front are nasty. Even the lady in front forces you to get your glasses from them even if you just went there for eye check up. And PLEASE check your insurance bill. They charge your insurance for service that they did NOT DO.. they're committing insurance fraud... read more

Hi Jenna, thanks for your reply to this matter.. this is the Cohen I went.. this is at Broadway MALL!! I still have the prescription with me. read more

My experience was awful. As a new patient just trying to get contacts I was screamed at by the front desk women and was not helped at all. I had some questions about my insurance and all I got was yelled at and told I was wrong. I asked her to call my insurance and she TEXTED MY CARD TO SOMEONE I'm sorry but that is not okay. I left and did not get my eyes examined and I will never come back read more

Yes, if there was 0 star then I would have rate them that. We came back to pick up eyeglasses 3 days after the said pick up date then they told us to come back in 20 min because they are still cutting it. Came back after 20 min and made us wait again. read more

No. I came here last year because they are on my insurance plan, things went well at first. I'd been wearing the same brand of contacts for YEARS with no issues. The doctor pushed for me to get the newest type, I put them in and they felt OK, so I agreed. I was also given a sample bottle of Opti free Pure Moist. They weren't very clear explaining the bill, which was chicken scratch (probably on purpose) and I was shocked when they told me I'd have to pay over $500. Keep in mind I had shown them my list of plan benefits. They charged me for an eye exam and contact exam (never told me I'd have to pay out of pocket $50 for the contact exam beforehand). They wanted to charge me about 300/400$ for a pair of Burberry frames I found online for $120. I called and got into it with them and told them I felt like they scammed me. They refunded me the $50 for the contact exam I wasn't told about, and cancelled my frames. I was still ordering these "new" contacts through them and they told me it'd be about a week till they received them. THEY DIDNT "RECEIVE" THEM FOR OVER THREE WEEKS! I feel this was done deliberately because of our discussion on the phone. The woman (who had seemed very nice) told me on the phone that she explained everything to me beforehand, which was a lie. These contacts the dr pushed on me, were hell on earth. I couldn't wear contacts for over a month last winter because of the extreme irritation and discomfort these caused me. Why would you push new ones on someone who's never had an issue with their current brand?? I'm sure they were getting some kind of monetary kickback. I would never go back there, if Cohen's is on your plan, go to the one at Roosevelt Field, they are much much better and helpful. read more

This was by far the worse experience I've ever had at an optical office. I went in JUST for an eye exam for glasses & contacts. I paid out of pocket for the contact eye exam since my insurance does not cover it which i was totally fine with. They gave me my glasses prescriptions but refused to give me my contacts prescription bc they wanted me to pay to watch a video on how to put on contacts... how crazy does that sound? The manager was disgustingly rude to me and was not helping at all! Such bad customer service! They also had horrible glasses selection covered by my insurance and I know they do that so people can pay money to buy nicer glasses. Which is insane especially during the pandemic we're going through! I told them they either give me my prescription that I paid for or give me a refund. I got my refund bc I kept calling not bc they wanted to. I will never go back to a Cohens Fashion Optical! read more