Body shop specific Had some work done there on a variety of issues w my vehicle due to storm damage. Communication from minute one was honest and upfront about process and timeline. When on site for estimate it was timely and detailed. When they had car for repairs it was only for as long as they had the parts and were planning to work on it. The work itself was great as well, a month later and no complaints at all. Def recommend for body work. read more

After weather related accident in Dec. '22, had my vehicle towed to this body shop, as they are a State Farm inspection/repair facility. Body shop mgr. Bryce Hensley done the initial estimate approx. 2 weeks later, got the left side damage, but, missed the front end damage that was in the accident report. First estimate approx. $6300. Bryce stated he needed to communicate with customers better, and would call every couple of weeks to update. 3 1/2 weeks after initial estimate, I called for updates, Bryce stated waiting on parts. I restated the front end was part of the claim, ha stated he would get it taken care of. As I helped in a body shop previously, I spent 3-4 hours looking on line for the parts myself, and questioned GM why they wer enot supporting their products/loyal customers/dealers, which they in turn contacted Bryce, which made him upset. I also talked to State Farm to see what my options were, in case the parts issues drug on, which, State Farm put me on hold, contacted Bryce, which upset him even more. 6 weeks after he does the initial estimate, he finally includes the front end damage,as well as, redoes thr original left side damage, changing things from repair status to replacement status along with replacing all components related to that part, adding other unnecessary parts, to drive the estimate to a total loss situation. Would not recommend this body shop for anything, as, if you aren't part of their network, your treatment as a customer is not a pleasant one. Bryce actually done me a favor though, as, vehicle was starting to have issues, and, I will now be shopping for foreign related vehicles, and getting away from the "good ole boy" type of American based auto dealers. Also, State Farm stated that most reviews they found about this dealer were good. You should never blow off the bad reviews. Just because most reviews are good, doesn't mean that what happened in the bad reviews didn't happen. read more

Brought my new to me 2008 GM truck to the body shop for body damage after someone pulled out in front of me. I figured they would take care of me especially since it was a GM vehicle and I was very easy going with them. The truck was perfect before the accident and the damage was on the front passenger area. When I dropped the truck off, I left feeling that my truck was in good hands...I was wrong. I don't even know where to start, just know every bit of this is 100% accurate and occurred. The repair work was estimated to take a week. It took 3 the FIRST time it was in there. The FIRST time I went to pickup my truck thinking hey it was 2 weeks late but at least it would mean they took their time and did it right at least?? WRONG. When I first looked at the truck I noticed my center cap had been either stolen or misplaced... then the manager initially said that it was missing from the start. Had to go to the pictures to prove that one. Next, I pointed out my lower front fascia was cracked on the driver side and there was a nice and deep scratch down the driver side door like someone ran their toolbox along it or something.. Wasn't that way before and went to the pictures for that stuff too. Hood was misaligned with the fender by a good amount. The manager offered to fix all of the problems and I cringed when he told me it would only take a couple of days but agreed to it. So I take the truck back a SECOND time a week later. I drop it off, get my rental and I'm told it would be done by the weekend. A week and a half passes (double the time I was told it would take) and they tell me it would be ready by the end of the day. I leave work early and make the 25 minute drive only to find out the truck isn't done upon arrival. I was furious needless to say but I left as calm as possible in the rental yet again. Come back after the weekend and it's done....for the most part. They had ordered the wrong centercap for my GM wheel. Got told everything else was done and I could just come pick it up the centercap in a couple of days.....when it's 25 minutes out of my way but I take a deep breath and let it go. I hop in my truck to head home and as I pull out notice some awesome icing on the cake to this experience which is buffing dust ALL over my interior as if my windows were left down inside the shop during a buffing or sanding session........ AND then I get home to do a close inspection to notice red overspray all over my rear window, side mirrors, and rear driver cab area. Unbelievable... I was and still am so fed up that I refuse to even deal with them again to right their wrongs so I chalked it up as a lesson learned and fixed it myself. I hate to put a local business down like this but the truth is the truth and if this prevents at least one person from going through what I went through with them I will say it is worth the effort to give my review of my experience with them... read more

They damaged my car and what was supposed to be a two day repair turned into a week long event. Which ment I had to drive the filthy rental car they gave me for an entire week. The inner windshields was so nasty you couldn't see out of them at night and the rear view mirror had a nasty film on it that I had to wipe off just to see through it. After all this I still had to pay full price for my repairs. You would think that after damaging my car and having that nasty rental I would have been given a discount of some sort for the inconvenience but no. They don't care because they get their money. Never shopping or bringing my car their for repairs. Not recommending this place to anyone and will definitely tell everyone I know not to go there. read more

Our experience at Steve Austin's Auto Group in Bellefontaine Ohio was beyond our expectations. Our sales person, Kelli, was very courteous and knowledgable about the Acadia Denali. When we drove up to the dealership the vehicle we were going to test drive was parked in front with sign in the window "Reserved for Bruce". Very nice touch! The entire experience from the time we contacted Steve Austin's Auto Group, through the finance and warranty explanation from JR, to receiving delivery was exceptionally easy, stress free and enjoyable. Steve Austin came out to meet us when we closed the deal. A first for any dealership that I have been to. We traveled over an hour to Steve Austin's Auto Group and would do it again when we buy another vehicle. We highly recommend Steve Austin's Auto Group to anyone considering a new or used vehicle. read more