After many years of not seeing my Optometrist, I had a full eye exam done at Valley Eye Care in…read moreGardnerville. I felt lucky coming out of the appointment (Dr. Amanda Brewer) with a healthy eye opinion and a reasonable progressive prescription. After a few months of using my new spectacles, I noticed that my eyesight was actually getting worse. So back to Dr. Brewer I went to look at my prescription. What she found instead was that my cataracts had grown, and it was time for surgery. She then referred me to Dr. Caleb Morris at Nevada Eye Consultants. Nevada Eye Consultants is quite an operation, full of patients, doctors, and support staff. I was efficiently shuttled from room-to-room including another eye exam, some follow-up, 1:1 time with Dr. Morris, and the insurance person. This experience kind of reminded me of taking my then step-daughter to the Orthodontist to see if braces were required. The visit being 1 part Doctor and an equal part being treatment and financing options. I thought Dr. Morris was great and as another review rightly stated: From consultation to surgery day and follow up- professional, clean, communicative. Note that Surgery is done next door at the Eye Surgery Center of Northern Nevada.

Recommended by a coworker. I was scheduled pretty quickly for my initial appointment 2 days…read morelater... 5 days later did official eye measurements for my cataract surgery... cataract surgery 28 days later, will update that at the end of the month once it happens. They have diffrent levels of cataract surgeries i opted for the lowest one my insurance covers. The other levels is cash price on top of the insurance.

I had my lasik in November 2021 with Dr. Rothman. My eyes weren't perfect initially but I was…read morepleased with the results. Immediately post op my corneal flap "moved" and they had to take me back again to fix it. I was not medicated enough for the procedure, though I should have spoken up they could have assessed me better. The dry eye was pretty significant for almost a year. I did not have astigmatism prior to my LASIK; I now have irregular astigmatism in both eyes caused by complications from this procedure- either due to dry eye or incorrect measurement during procedure. I regret getting it. Just do your research. The office was friendly.

If you value your sight, do not let Dr Rothman touch your eyes or any eyes of those you love. My…read morehusband had Lasik through Lasik of Reno. We have lived the fallout for the ten years since. This doctor will operate on anyone willing to cut him a check. Regardless of whether or not they are a candidate for Lasik. His office is an assembly line. You are just a number. They care not at all about your well being. Lasik is a voluntary procedure- you sign a waiver saying this. That's fine. You accept the risk as we did. But you trust a medical doctor to inform you if it is reasonable to proceed. My husband was never a candidate for the procedure yet Rothman operated anyway. After my husband's failed procedure, Rothman recommended additional surgeries. Not to save my husband's sight. But instead to save his own ass. This made matters worse and created a situation where his corneas were unstable. When we fought them on the corrections, we were immediately given a full refund. No questions asked. A paltry sum in exchange for destroying my husband's sight- a builder and father of two. But with anything that is elective, that is your recourse. We have lived through ten years of over two dozen additional surgeries to try to save his corneas. We've seen specialists at UC Davis for scleral lenses to correct the corneal ectasia caused by Dr Rothman and we are currently doing everything possible to avoid complete corneal transplants due to this doctors incompetence. Other trained surgeons in the Reno area call the patients unfortunate enough to endure surgery at Lasik of Reno "Rothman's Rejects". And no I'm not kidding. Some surgeons and doctors in this area will refuse to see you if you've let him operate on you. Please don't trust these people to touch your eyes.

My wife and I had trouble finding the office thanks to GPS, but they still was able to see both of…read moreus. Dr. Hendrickson I very knowledgeable and great I will recommend Dr Jennifer and associates to everyone. BEST EXPERIANCE EVER.

I needed to find a new optometrist that was closer to my work and home. Jennifer Shane and…read moreassociates had good reviews and I was happy to see I could schedule online. A week before my appointment, I realized I had overbooked myself with another Dr appointment and needed to reschedule. I called the office and the woman at the front desk argued with me stating I had already rescheduled this and she needed to know why I was doing so again. I explained I had not rescheduled, this was my first time calling the office but she did not believe me. I'm not sure why she was so argumentative or why this mattered. I ended up cancelling the appointment as this is no way to treat a new patient. There are plenty of other optometrists in the area that will have better customer service.

Less than 1 star. Zero compassion. May be skilled, which is why I chose him to do a vision…read morecorrection. He completely rushes to either get more patients in or doesn't care enough to spend time with the patient. Essentially it felt like my eye was being electrocuted to create breathing holes for a lense implants. I was pulling away unconsciously because it hurt, alot. He said if I kept doing it then I should reschedule which would postpone a surgery date. I said no, I wanted to do it it just hurt a lot. He didn't mention it would be painful. No words of comfort or reassurance that it was okay, just a I want to be done with you. I kept still with tears flowing out of my eyes and felt so degraded, it was the most barbaric experience. It is a serious level of vulnerability trusting someone with your vision. In this case higher knowledge and skill set does not equate higher consciousness.

The staff treated me like a family member. They answered every question and then some I hadn't even…read morethought of. They gave me best & worst case scenario up front so there would be mystery about how I could feel after LASIK. They did not want me to have any surprises. The staff called me prior to my surgery to make sure I didn't have any questions or issues and to remind my of the prescriptions I needed to take and how to take them. My mom and daughter were able to watch the procedure while it happened (remote TV screen). The staff was accomodating to them and answered their questions as the procedure was happening. The next day my vision was examined at 20/15 with no issues at all. The staff at Nevada Eye Consultants is unbelievable!!!!! I am glad I trusted my eyes to them.

This was my first visit as a patient, and even though it was a very busy late afternoon, the…read moreexperience was excellent. I believe they have three providers. I was warmly greeted by Karen, who was extremely calming, efficient, and welcoming. She answered all of my questions and truly made me feel comfortable. She's an outstanding representative for the clinic. I then met Dr. Huntting, who was also very kind and thorough. Even though he was clearly busy, he never made me feel rushed and took the time to address all of my concerns. I highly recommend Eye Care Professionals if you're ever in need of an ophthalmologist.

Had consult for cataract surgery. All staff helpful and pleasant. Dr Mills was kind and…read moreprofessional. Expect surgery to be successful

Dr Ward provided a very thorough examine and recommended some eye health tips never discussed at…read moreother offices. Other staff members were very friendly and helpful as well

I've been coming here for years to have my eyesight examined. Today I had an appointment with Dr…read more Ward . I arrived a little early and thankfully they got me right in. The vision examination is pretty comprehensive. Heather the assistant who helped me with all the tests was very thorough and explained everything! Her friendly demeanor put me at ease. Nevada Vision Group also offers glasses and contacts!

I visited Dr. Plecha's office for my annual eye exam. When I arrived at the office, the waiting…read morearea only had two other people and they checked-in ahead of me, for a little bit, I had the whole waiting area to myself. After being shown to the exam room, Dr. Plecha walked; he's always been friendly and he performed the eye test professionally; everything was very clinical. His assistants were very reserved and polite; overall, my visit was a positive experience.

This office is either incompetent, negligent, fraudulent , or all three. The problems started…read morealmost a month ago. I called the office based on a referral from my primary care provider to stay 'in network' to ensure I was covered by insurance. I asked if I was covered, provided my insurance plan name and number, was put on hold, and then told I would just owe a co-pay for the visit. I was very explicit too because I told them I was out of work at the moment and can't afford to pay for extra expenses. Since they said I just had a co-pay, I agreed and scheduled the visit about 3 weeks later. The week prior, I called to confirm they received the referral and confirm I was covered. They indicated they had not received the referral even though two weeks had passed. I called my primary care provider and confirmed they had sent it originally, but also asked them to fax it in again and specifically to ensure it referred to the specific issue I was being seen for to ensure I was covered. I show up the day of the appointment and confirmed before doing anything else that they did in fact receive the referral. However, as I filled out the paperwork I noticed they listed me as uninsured. I immediately asked one of the customer service reps at the front desk that in fact I had insurance and you had previously confirmed I was covered for the visit. They said 'yes no problem we have your insurance information, you are good to go'. I then met with the doctor and as I left I asked front desk that I needed to pay my co-pay for the visit and they said 'oh there is nothing at this point we will bill your insurance and whatever they don't cover you will owe'. I then got very concerned and said I was told it was just a co-pay for the basic office visit. They refused to tell me how much they were going to bill. I told them right there that wasn't right because I could have shopped around if I had known I wasn't covered and said to them I hope there isn't a huge bill because I am out of a job right now. While the overall exam and procedure the by Dr. provided was smooth, I noticed after the fact that what was done on one eye was also not done on the other eye and that other eye was not doing as well as the eye that was taken care of. In reality both eyes should have been done since I'm pretty sure for that procedure, both will be billed. I then called in the next day to request another appointment to address the other eye, but said I needed to confirm what the cost would be since there is no way I'm going to come in again with the possibility of not being covered by insurance. They refused to indicate the cost and the rep on the phone unwittingly spilled the beans and said 'oh it doesn't look like your insurance is covered because you have a deductible'. I said, I know that, but I do have co-pay coverage for 'specialist' office visits and since this was a referral for a specific eye issue and your office originally said I was covered with just a co-pay, BEFORE I SCHEDULED, that this was completely wrong. They argued with me about this for a bit, and but then reluctantly agreed to confirm what the cost of the next visit would be and would call me back the next day. Well, it's been over a week and I never got a call back. I'm pretty sure they will never call me back. I'm now waiting for what could be a bill I can't afford and am in limbo about what to do next with my other eye. This office needs to get its act together. I now get the impression that front office staff are just following standard operating scripts to just tell people they are covered and do whatever it takes to get them scheduled to bring in new business. Federal law requires 'no surprise billing' as of a few years ago and since I had on several occasions asked and confirmed I was covered, they likely broke the law. Crazy that before this law, medical providers could in fact intentionally not disclose all costs up front for elective services, but not anymore. What ultimately this robbed me of was being able to shop around since this was a 'referral' and I could have asked other out of network providers what their real cost was for this basic exam and procedure was and then either choose the best provider based on cost, or choose not to do it all if could not afford it.

I had an outstanding experience with Dr. Raulino at Family Eyecare for my annual exam. He was very…read morethorough in evaluating my eye health; professional, efficient, and very personable. Great location that was very convenient with plenty of free parking.

ZERO STARS... ZERO IS WHAT I WOULD PICK…read more I received a phone call on 10/3 asking about my contacts order. I haven't been to this office in months and have not made any effort to order contacts after leaving, either. Now, I can understand wanting to follow up with questions. I was very polite yesterday and stated that I have found a new practice to be seen at. Today, 10/4 I got ANOTHER phone call about a future appointment I had, that needed to be adjusted. The folks in the office need better training to READ THE NOTES. I called and, I'll be honest, I rudely asked to be obliterated from the system. This practice doesn't have either the man-power or the training to make sure things run smoothly. My first review I wrote was frustrated.... Now, I'm just mad. The lack of awareness is astounding. Unless you love a doctor here, don't go.