Our first time here and we were pleasantly surprised with the kind staff and office. Bathrooms were clean and stocked, Dr. Minnix was amazing with our kids and they had a wide selection on frames to choose from. My husband ordered frames through them but they did say it can take 2-3 weeks so we are just waiting on that but all in all, this is a great place to take kids 5 and older as they couldn't do a test on our 3 year old because she wouldn't sit still. read more

See all

Been going to this business for decades, but their services have degraded. The optometrist are good, but their ability to design and provide effective progressive lense glasses is consistently poor. Their prices for frames are almost double what other providers offer, which is insulting. Can't continue to pay double for frames and get lens that make the glasses unusable. Can't use their $1,000_ glasses because of having to crane my neck to get them to work. Either that or I am not receiving the correct prescription? Have had much better results from other providers. read more

I've been coming here for years to have my eyesight examined. Today I had an appointment with Dr. Ward . I arrived a little early and thankfully they got me right in. The vision examination is pretty comprehensive. Heather the assistant who helped me with all the tests was very thorough and explained everything! Her friendly demeanor put me at ease. Nevada Vision Group also offers glasses and contacts! read more

See all

Experience at the West Reno location: My appointment was scheduled for an hour, but I was checked in and through the entire exam with 25 minutes to spare! Everyone I interacted with was incredibly kind and helpful. It's the little things (like when I'm talking, they're fully engaged and facing me instead of turning away to look at my chart) that really make a difference. Dr. Downey was great! She explained everything clearly and offered options instead of just telling me what to do. Luckily, my vision is still good enough that I don't need glasses (for now). I also opted for the Advanced Optomap retinal imaging instead of pupil dilation since I drove myself. It cost $49 and isn't covered by insurance YET (they explained this upfront), but honestly.. worth every penny. read more

I really wanted to like this place, as when I first visited I really enjoyed the care Dr. Gauss provided, even though I did not have a very positive experience with the other staff. After my appointment I got glasses and scheduled my next yearly appointment. 14 months later, I show up to my appointment and they refuse to serve me because they double booked my appointment that I have had in their calendar for over a year. I feel like they have no respect for their patients schedules and time, which is really unfortunate because the doctor is one that I felt comfortable with, and I am now forced to find another office that has a staff who cares as much as the provider. read more

Dr Ward provided a very thorough examine and recommended some eye health tips never discussed at other offices. Other staff members were very friendly and helpful as well read more

This place is a joke, i would avoid at all costs. The receptionist was rude, couldn't get my name or paperwork right, "oh it will be fine.". That should have been my first clue. The optical department has no idea what they are doing and don't. I have a strong Rx, my glasses tend to be thicker than most. I ordered glasses and contacts. the glasses took 5 weeks to get. The lenses are extremely thick, double what my current glasses are. The edges were sharp, lenses hit my face, the ear pieces wouldn't close....BAD! They first said they would send them back to polish the edges and clean them up. Uh I explained that doesn't work for me. Look at my current glasses they are 1/2 the thickness of what you are offering. With some back and forth and phone calls I was told they have a different material and they can make them thinner. Okay perfect. Just got them back and all they did was polish the lenses. They tell me "ohh i don't know what you were expecting." Seriously! They are not up front or honest. The contact service they provided wasn't any better. Working on getting my money back so I can go somewhere else. Don't waste your time here! read more

Terrible customer service and incredibly expensive eyewear, even with insurance. The front desk staff are very rude. I do not recommend.

I have been going here several years now and they have been pretty consistent, well-staffed and friendly, and they just updated their equipment. I would recommend Dr. Summer Foster, she is very knowledgeable and happy to walk through any concerns. read more

Dr. Ward is the best! My husband and I both started seeing Dr. Ward years ago for all of our bad eye needs. Dr. Ward specifically is so kind and every time we're in there she likes to check in and see how you've been doing. She remembers your job and your hobbies, which makes you feel good, and that you're not just a number. The office staff is fantastic as well. Always quick, kind, and very helpful to your needs. I don't think there's any other place I'd rather go for my vision :) read more

I have had two visits here and will not be going back. I was charged for a test I specifically said I did not approve. I was sold an ointment for a condition I did not approve treatment for and I was given an Rx for that same condition which my insurance doesn't cover nor do I have the $2000+ cost. I was told to go off my glaucoma drops. When I went to see about getting glasses I was told they wouldn't do them because I didn't have my cataract surgery there which is not accurate. The second visit was worse. Raulino was still not focusing on my glaucoma which had gotten worse because of my going off the drops. She refused to listen to me and was extremely condescending. Finally when I asked to have the test results sent to my surgeon I was given a hard time. I don't know what the other doctors are like here but I've got no intention of going back. This was one of the worst experiences I've ever had. read more

I've been going to Nevada Vision Group for as long as it's been open. I was with my Dr for 38 years and he started the clinic so I followed him to this facility. He has since retired and now I'm seeing Dr Deborah Ward. She is excellent. The equipment is cutting edge. And a knowledgeable friendly staff. Wouldn't go anywhere else. read more

Whole staff had their .... together ! Very refrefreshing in days of: Apathy. Mediocrity. Ignorance. They had my brand of frames and great prices! All tests were done quickly and correctly, prior to seeing Dr. Maria A. Stanley very professional yet down to earth and explained in terms I could understand. I have had 9 total procedures between both eyes. I am 72 years young and a100% permanent disabled veteran. PEOPLE "YOU GET WHAT YOU PAY FOR!" FOR THOSE FOLKS WHO GAVE 1 STAR REVIEWS! Thank you Nevada Vision group! "I'll be back!" read more

Yeah, they're not it. I'll be looking for a new eye doctor. I came in to pick up my glasses, and I saw that they had ordered the wrong frames. I let the lady know, and her first solution was to pop the lenses out of the wrong frame, and give me the floor display. Glasses aren't cheap, and I didn't pay to get glasses that everyone had tried on. I told her that wouldn't work, and she explained that it would take longer to order them new. That was a better option for me, because again, I didn't pay all this money not to have new frames. She let me take the other glasses until my new ones come in, but she seemed to kinda have an attitude about it. I won't be coming back here after I pick up the new order. read more

Nevada Vision Group - Optometrists Near Me - Reno, Nevada

See all

I have been going to NVG for years. I have been seen by Jim Conkey who has been great. He has often made suggestions on eye care and has recommended me to specialists when needed. The techs and front desk personnel over all the years have usually been good. read more

Well to start off. My Dr Hum moved to this practice. I have been with him for over 23 years and he's getting ready to retire so understandable he deserves it. So in the interim I am trying a new Dr for a replacement. Well go start off. I asked about Lasik and got the runaround almost like I was being deterred from doing. When I asked if I can get referred to a dr there was no good answer. Then it came to trying glasses on. They wouldn't even work with insurance and glasses were twice as much to buy that they were before. No breaks even with two pairs. I never use the lense insurance this time I could use one of the other. That's it. The old Wild Creek Eye care always took care of me. This place your on a sinking ship!! So I made up my mind Lasik is going to happen for me soon. I will miss my old Dr for sure. This new place not so much!! Also to boot get Pink Eye after. Such a coincidence!! I am really disappointed in this practice!! Once again this is no reflection on my old DR Hum. He's is great. But this place he moved to can take a hike!! read more

Sadly one star is as low as it goes. Service? Not here. Nope not at all. We saw one of the doctors, and we're not giving her glasses prescription for one. But we also went to contacts as well. They have to order the contact samples for us and we have to try them on in the office of course because they need to see them on your eyeball. Our appointment was on June 22, on July 9. We got an email stating that our sample contacts were shipping. It is now 19 July and I finally called them because we haven't heard anything from them. So the samples that were shipped are sitting on the table waiting for us, but nobody called to inform us. Why? Because the doctor decided she wanted us to use a different brand, a brand that is so far on back order there is no idea when they may or may not come in. But nonetheless, nobody called to tell us if there was a pair there for us to try. When I called today, there is no appointment available until August 17 for us. there was no way to try to fit us in for a two minute gig to try on a pair of contacts. I've been doing this for years and I am sad to say I will not be going back to this place. I am just highly disappointed because they wasted my annual insurance eye appointment with absolutely no results. I have no prescription for glasses, I have no contacts. And now I get to go on the hunt for a new place... Again. read more

Terrible would be the rating. Horrible customer service. Had an 8:15am appointment. They asked me to come in early so arrived at 8am. They took me back to a room around 8:30am. I waited, waited, waited. No doctor Ever came in. It was 9:10am, ONE Hour after my appointment time & I had appointments at 9:30am. I went to the front desk stating that I had to leave. No apology, no nothing! The worst part was while cooling my heels in the room, I listened to the doctor & staff talking about their weekends & where they were going for vacation! There was no emergency or Any reason to make me wait an hour!! Absolutely No respect for me or my time. I will NEVER go back there again & I will discourage any patients from going there. read more

The eyes have it. Second year coming here and great experience. Thorough, professional, friendly and efficient. Dr. Wilson is excellent as are the staff. Front office to back, all are wonderful. Can't say enough positive stuff and if you come here you will see what I mean. read more

Had an appointment at 9:10 am. Went to reschedule after 50 minute wait. No respect for my time. HORRIBLE scheduling. After Doc came out and semi apologized I did get my exam after 60 minutes. I only waited due to desperation for new glasses. So sick of my time not being valued. They check eyes. Get it together on schedule or I will go elsewhere next time. Bad time management. Doc was nice but extremely late. I give 2.5 stars. read more

This place has horrible front desk and techs customer service. Very unfriendly, no smiling, and no humanity contact. I came for a glasses prescription but they didn't even give me the prescription unless I asked. Then they didn't even apologize and only gave me offended look because of my question to get a prescription that I already paid for. What kind of customer service is this? If it's wasn't for Dr Stanley, I would have rated them ZERO star. I like Dr Stanley since she seems to care about my vision. She was not in rush and answered my questions appropriately. But other than her, everybody was just simply rude and horrible. read more

Sum up in one word: Rude When they want your money they can be really nice. Had to schedule a follow up test. On the day of the test I waited an extra 25 minutes just to get started. The tech kept moving around the cramped room (definitely not 6' compliance) making the test difficult. I was told the second test would take 45 minutes and when I said that was not ok she got fussy. I tried to talk to the front desk but this young brat held up her and and in a very snotty voice said, "I'm in the middle of something you will have to wait." Real professional staff. Someone called in the afternoon to apologize for the wait but when I explained this situation and did not immediately reschedule she hung up on me. You can save some money and respect by going somewhere else. read more

This review is about Maddy! She is truly such a sweetheart. Patient & I really feel like she loves her job & there to give people a really good experience! I was indecisive about a pair of glasses. So I was trying them on and off and just couldn't tell what was making me unsure & she noticed and led me in the right direction to customize MY perfect glasses. I'm seriously inlove!!! Thank you Maddy & Nevada Vision for always being so helpful read more

Been with Dr. Wilson for over twenty years. That all ended recently. I'll miss him, but I don't need the front office impersonal and disrespectful bullshit. read more

I came here for the first time today for an eye exam. I had a really good experience. The receptionists were friendly and verbally reviewed all the waivers I had to sign. The waiting room is large with a variety of magazines to read while you wait for your appointment. There are also a toy section so children can play while waiting for their or their parent's appointment. Nevada Vision Group has the latest technology when it comes to testing. They've got 3 large machines to test the eyes. Instead of dilating eyes, they can take a picture of your eyes and end up with the same results for looking at the health of your eye. It's so easy and only $35. The technician that helped me was so sweet! I kept blinking when the machine blew air into my eyes that I had to do it 4 or 5 times with one eye! Poor thing had to work with me being a scared but she was patient and kind the entire time. Dr. Raylino is also nice! She's super professional, very friendly and quick to complete my exam which are qualities that I prefer in my physician. I had the option of purchasing glasses here but I opted to buy them online so they gave me my prescription and told me I was welcome to come back if I changed my mind. Overall, I recommend Nevada Vision Group for their professionalism, use of latest technology and customer service! read more

Nevada Vision Group - Optometrists Near Me - Reno, Nevada

Here I am again, so very disappointed. Decided to give them another go. It's my annual eye exam time, so I call to schedule an eye exam with my long time optometrist, Dr. Sutton (THE BEST eye doctor ever). Well he is semi retired so I cant get in for about two months, so I get in with the next available doctor, Dr. Raulino. My insurance only charges me a $10 co pay for an annual eye exam. I always get contacts and I have NEVER been charged anything more than $10 for a annual exam. While in there, the doctor is saying, we are going to do this, we are going to do that. I say sure, okay, great. Go to check out and I am charged an extra $200 because the doctor did a "contact lens fitting" which my insurance only covers 15 percent. Why do they think it's ok to add extra services on during the appointment with out letting you know in advance what it will cost is beyond me and horrible customer service in my opinion. Nobody like to be blind sided with extra fees. Do your customers right, and let them know this may cost extra, but this is how it will benefit you, would you still like this extra service. It is the right thing to do. read more

Have been a patient of Dr Sutton for many years and only good things to say. The new front desk staff who were checking me in however were not friendly and definitely no help with an issue. After driving two hours for the appt. and not being helped I am extremely disappointed with the service. Dr. Sutton deserves better! read more

Great service, Great customer front desk service I needed prescription sunglasses and after visiting five other places today, the three at the mall, I found this gem of a shop. With my insurance, I bought Oakley sunglasses for...$300. Life is good. Don't go anywhere else in town. This is the spot. read more

The absolute worst customer service! My 75yr old Father (Vietnam Veteran) went to have an eye exam set up by the VA. The staff was polite upon our arrival however, as soon as the staff recognized that my Father was a veteran all attitudes changed to rude and inconsiderate. The doctor seemed irritated and rushed the entire exam. One of the ladies that came into the exam room after the doctor performed the exam rudely told my father he wasn't allowed to purchase glasses from them, "don't even look at them." It took everything my father had to keep his cool. He felt embarrassed and humiliated by the staff. I'm not sure how a business remains open treating our nations hero's in this way. This is a huge disappointment to have people like this in our community. read more

I have to update my review, after my experience with Dr. Key. I'm so extremely disappointed with Dr. Conkey, after seeing him for at least 20 years, Dr. Key showed me how extremely flawed his practice is. I saw Dr. Conkey three times in the last 5 to 6 months because my vision was hazy and blurred. I thought it was because of the pain meds I was taking. He changed my glassed prescription three times, and tried to blame it on diabetes (which I don't have, and I told him that, my blood tested fine), dry eyes, (the expensive eye drops he prescribed did nothing), and finally told me I was "costing him a lot of money," this after being a patient of his for over 20 years. I was so offended, I never went back. He also told me I didn't need an ophthalmologist, because "they just look at the back of the eye." Well guess what. Dr. Key gave me the most thorough eye exam I've ever had, and immediately saw that my cataract was coming back, and that's what had been causing my blurry, hazy vision!!!! Dr. Conkey knew I had cataract surgery, in fact, he's the one that referred me, and supposedly knew that it was fairly common for cataracts to return. So, not only did he miss the cataract returning in all the eye exams he gave me while I was having bad vision, he gave me bad advice about an ophthalmologist, who ended up giving me back my sight! I once gave my trust to Dr. Conkey, and now, I realize that trust was misplaced, I was just another patient in his slush pile, he did not have my back, he didn't really know who I was, or what I needed, or my history, he didn't really care, and I don't care about him. I will never go back to him, and I would never recommend him, or his office to anyone who really cares about the precious gift of sight. read more

I miss the ladies at Green Vista, they are very nice. Don't see them there anymore. Don't feel like coming back there.

Saw Dr Wilson today. Very nice office and helpful, professional staff. Dr Wilson took time to work with me on my eyeglass issues and was very knowledgeable and caring.A more expensive place than some, but one gets what one pays for and vision care should be the very best! I felt it is an overall good thing. read more

Nevada Vision Group - Optometrists Near Me - Reno, Nevada

I recently had to find a new optometrist when mine retired. I saw Dr Conkey at Nevada Vision Group and was so happy I did. Dr Conkey and his staff are kind, prompt and very helpful. Having just turned 50, my changing vision is a challenge to wearing contacts comfortably. Dr Conkey fitted me with lenses that correct my distance vision while allowing me also to read and see close things. Nevada Vision Group also helped my two teenage daughters find glasses that fit their style and vision needs. They have a wide selection of frames and are a pleasure to work with. read more

Wow! Expert advice, modern technology, great service and understand various insurance plans. So pleased! Thank you! read more

Nevada Vision Group - Optometrists Near Me - Reno, Nevada

I am writing this review in chronological order to be clear. I've read some of the less-than-stellar reviews & my experience was a polar opposite. I spoke with a few of the administrative staff on the phone & in person--they were amazing. Period. Super friendly, patient & professional phone skills. Lovely attitudes & personable. I wish I could remember all of their names to give them shout-outs (sorry about my memory in this department, ladies). Savannah was my tech--she was amiable, professional & explained every single test step-by-step. Did I mention patient? Because she was also very patient with me & even gave me some eye drops for my dry ass eyes. She was clearly trained well (or naturally gifted) at managing expectations & patient care. Dr. Foster was my Optometrist--wonderful chair-side manor! She took her very valuable time to get to know me & graciously explained my options. Being told you would benefit from bifocals at my age takes some finesse, lol. She succeeded & there are so many other reasons why I highly recommend her, but this is turning into a novel, so.... Cara (hope I spelled that right, sorry if not) was my Optician & i felt an instant bond with her. Let me say that I am extremely picky (& a little snooty, tbh) about my frames, etc. She completely got me. She affably explained my options, managed my expectations about gradient/ombre lenses & the process in which they are made. LOVE! From first to final contact I had an exceptional experience here today on my very first visit. Did I mention that they were able to see me on the same day as my call? They did. They also have a banner that says they are now accepting Saturday appts. Mind blown. I would give 10 stars if I could. Go now. Mic drop--boom! read more

Terrible customer service. Talked to someone on the phone, I was put on hold forever, then got hung up. The lady, whoever was on the phone, was unclear, didnt know what she was talking about. I asked her to check the info again and she put me on hold then hung up Last time when I was there to have exams, they made me wait almost 30' while I have appointment. I came talked to front desk and asked when is someone gonna take me because Im in hurry, she came talk to the lady in the back, I think she was just eating. After that, when I was in doctor office, I had to wait forever too and had to talk to front desk 2 times until i got to see someone read more

My family has always used this optometry office, and I typically ask for contacts for my birthday since they are very expensive. I have used this office a total of 3 times. In my experience, the cost has always been double any other office. Yes, they have a few more tests - but like others have said, you are rushed through them and treated like you are a burden by their office staff. They also don't keep your records for more than 2 years, since I was in the Military there was a 2 year gap between seeing them, and I was unable to get my records when I requested them. The last straw was when I got my contacts last year - I was informed my right contact lens (Preference Toric) was discontinued, and they tried to switch me to a new lens, which required several trials. When I went to my new optometrist this year, I was able to order my Preference Toric lens, which had never been discontinued. I have been in my same lenses (Preference Toric XR and Preference Toric) for about 8 years. Regardless of where I go, my lenses have cost about 300 - 320 for a year's supply. The three times I have ordered lenses from Nevada Vision Group, my lenses have cost almost 500 dollars for a year supply. Now that I have switched to a new optometrist in California, my lenses are back to about 320 per year for the same lenses. I also recently asked for my records to be faxed to the new office. You have to fill out a records release form, which they want you to fax because emailing things to them is very difficult. I guess they don't have adobe reader or a scanner like every other mid-sized business. Either way, I put the new optometry office on the cover sheet and faxed it, adding that I wanted my contact lens prescription faxed by 3:00 PM for my appointment. The next day I received a reply stating that because my prescription is expired, they can't fax it and I will need to come in for another appointment. I told the staff member I was speaking with that I needed the prescription as a base for my new optometrist, and she responded with "sorry, I didn't know why you wanted it." Long story short, if you want to pay more, deal with inept office staff, and wait for 30 - 40 minutes in the waiting room past your appointment time, then you have found the perfect place. Good riddance! read more

10/10. NVG is by far the best experience I have ever had in an eye care center. Each member of the staff was extremely helpful, sweet and accommodating. I was seen by Dr. Stanley and she was very nice and helpful with me in explaining my new prescription and how I should be wearing my glasses. The ladies who helped me pick out my glasses were patient with me and I did not feel rushed. They were with me until I found the perfect pair, and in my budget! Would definitely recommend this place to anyone wanting that perfect experience. Thanks again, NVG! read more

worst place to go to, I had frames replaced on my glasses, the company put my lenses in the new glasses for me , I picked up the glasses, this company did not tell me that they scratched the lenses when they put the glasses together, shame on this company to let me walk out there door, not telling me that the lenses became damaged. i have a appointment with a new doctor to start over and get new glasses will never go back read more

Been there one time so far, but was extremely impressed by everything I went through last Saturday! This office is the third eye doc place I've been to, as had to go to different offices in the past due to Voc Rehab. This time, I have insurance and going on my own accord. I sought out an eye doctor that is close to my work and that has good ratings. I saw only that this place is less than a mile from work and has an average rating of 4.8 out of 5 stars, plus with the hours of operation, it was a no-brainer. When I came in last Saturday, Shea took my insurance info, I sat down for maybe three mins...just long enough to read an article about Bachelor in the People magazine. The tech, I wish I knew her name, called me in. She brought me to this room and performed three different tests. This was very different, as my previous doctor never did any of this, so I was impressed at how thorough they are here. After that, I was brought into this other room. There wasn't much of a wait, then Dr. Wilson came in. He checked out my vision, dilated my eyes, and did a full examination. Since I was interested about getting set up with contacts (thanks to upcoming 20th high school reunion), the tech, VERY sweet and patient, tried to teach me how to put in contacts, but I did not think ahead and had long fingernails. I was apprehensive due to trying to put a foreign object in my eye, but also the thought of stabbing myself with my fingernail. LOL. She was super patient, which I appreciated. Finally, I just gave up and told her and Dr. Wilson that I think I better try again a different day, after I cut my nails. We're going for round 2 tomorrow, my nails are short, and I hope I succeed! :-) read more