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    Steven R Crandall, DMD

    3.0 (2 reviews)
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    Complete Dental Care

    Complete Dental Care

    1.5(23 reviews)
    3.3 mi

    I just wanted to take a moment to leave this review in hopes it helps someone who is looking for a…read morenew dentist but may be unsure, nervous, or even a little scared. My husband originally found this place, and now our whole family comes here! I recently had my very first cleaning, and I can honestly say I've never walked into a place where everyone is genuinely happy. From the moment you walk in, you're greeted with warm smiles, bubbly personalities, and such a welcoming environment. You can truly feel the positive energy throughout the entire office. Dr. Frank has an amazing team and really knows his stuff. Lindsay is truly a light in this place -- she brings so much energy and is so much fun! Amy at the front desk is always smiling and incredibly helpful with scheduling, along with Bethany and Lauren. Haille, Sophia, and Candice have also been an absolute pleasure to be around. Everything feels so easy, comfortable, and natural. There's such a great flow between everyone, and it makes a huge difference when you're already nervous about being at the dentist. And Haille... she definitely has a special touch. I am never relaxed at a dentist's office, but somehow she had me feeling so comfortable and relaxed that halfway through my cleaning, I actually fell asleep! That says EVERYTHING. Thank you to the entire team for creating a place that feels welcoming, safe, and genuinely enjoyable to be in. I never thought I'd say this, but I'm actually looking forward to going back to the dentist! If you're looking for a new dentist and feeling nervous or unsure, give this team a chance. You won't regret it!

    Two teeth lost at age 20. Five days after their work. READ THIS…read more September 18, 2024: My daughter had her final crown completed here. September 23, 2024: She was in emergency surgery. Two abscesses. Both on teeth they treated. She lost tooth number thirty immediately. The second tooth followed in July 2025. Five days from their dental chair to an operating table. Two permanent teeth gone at twenty years old. Her treating periodontist wrote that their root canals were "done poorly." That is not my opinion. That is a medical professional's documented statement. We provided everything to their insurance company. Timeline. Medical records. Expert opinion. They denied our claim anyway. So now I am making this public. Other families researching Complete Dental Care deserve to know what happened to my daughter. We are pursuing legal action, and we will not stop until there is accountability. My daughter will live with this for the rest of her life. Two missing teeth. Years of procedures ahead. Psychological trauma from emergency surgery that should never have happened. If you value your family's safety, go somewhere else. This is not a place I would trust again, and I cannot recommend you do either.

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    Complete Dental Care
    Complete Dental Care
    Complete Dental Care - X-Ray of 2 abscesses

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    X-Ray of 2 abscesses

    South Hills Dental Arts - SHDA Christmas Party!

    South Hills Dental Arts

    3.4(16 reviews)
    0.0 mi
    Free consultations
    Locally owned & operated

    Dr Johnson is amazing! She did my veneers in 2018 and I always get compliments on my smile!read more

    Headline: Elitist, Predatory, and Medically Negligent--A Blatant Bait-and-Switch…read more 1) As a healthcare professional, I am horrified by the conduct at South Hills Dental Arts. They practice a blatant bait-and-switch: their website and Yelp explicitly state they 'accept most insurance' and will file claims for you. However, once I was in the chair on my second day, the staff rescinded this and presented an astronomical $21,000 treatment plan, stating point-blank they 'don't accept any insurance.' Take note: you should receive the total bill estimate on day one, before anything is done. When I disclosed my full disability and limited funds and asked for a payment plan or sliding scale (standard in ethical practices), the staff (biller) literally scoffed. I was told they 'don't like' taking Medicaid (my plan, surprisingly, would have covered absolutely everything they wanted to do) patients because it 'doesn't reimburse enough' and they 'have bills to pay.' Their elitism is only matched by their dishonesty; they performed X-rays and impressions on the first day, then waited until I was back on day two and 'ready to start' the procedure to reveal the full, confusing bill--a direct violation of the 'Federal No Surprises Act'. Most disturbingly, their post-surgical care was nonexistent. After an extensive bone graft and infection debridement, I was left in 'uncontrolled wild pain' for three days with no sleep. I was repeatedly ignored and told to 'just take Tylenol 3, Motrin, and use ice,' which was so medically inadequate that I was forced to go to the ER to get basic pain relief. It is a sad state of healthcare when dentists are so terrified of the FDA that they refuse to follow the drug guide for acute pain, abandoning their patients to suffer. My father was a surgeon who never turned away a patient in need; this office represents the exact opposite of that medical integrity. Not only did he accept anyone, whether they could pay or not, but he also made sure pain was adequately addressed, as it's vital to healing and considered the 6th vital sign; it's so important. Do not trust them with your health or your wallet. While I take responsibility for not doing my due diligence and reading the excessively poor reviews before I went there, I trusted my case worker to do right by me and make sure the office she chose either accepted my dental insurance or at least charged reasonable prices similar to what other dentists in Pittsburgh charge, not high-end boutique-level NYC prices. To add insult to injury, I simply asked the biller to provide a clear bill in which the numbers and procedures matched the appropriate days, and she took it as a personal attack and got mean. I have never been scared of the dentist until now. I really wish I had the confidence to walk around without my front tooth rather than to bear subjecting myself to the rest of the brutal procedure and suspected lack of appropriate pain control. It is especially disturbing to. know that a peer from high school's father would run a business like this. I would be too ashamed to show my face in public. On the flip side, it made me so incredibly proud of my dad, knowing he was a surgeon who wouldn't turn anyone away, no matter whether they could pay the bill. South Hills Dental Arts represents the exact opposite of that medical integrity. Do not trust them with your health and your wallet. The multitude of bad reviews, sadly, say similar things, showing this isn't new; it's a pattern. I want to be very clear, though: Dr. Yousuf (my dentist) and all the staff except the biller and, I assume, Dr. Crandall, the owner, were phenomenal. I can thank them for a lesson in poor business ethics and a newfound extreme fear of dental procedures.

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    South Hills Dental Arts - My temp uppers 2 days after surgery

    My temp uppers 2 days after surgery

    South Hills Dental Arts - Dr. Johnson

    Dr. Johnson

    South Hills Dental Arts - Dr. Yousef

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    Dr. Yousef

    Steven R Crandall, DMD - cosmeticdentists - Updated September 2026

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