I don't post reviews very often, but absolutely need to shout from the mountain tops about the…read moreravingly positive experience I recently had with Stephanie Jackson of the Edwin O. Young III State Farm Insurance office. I had a complex need for setting up a new policy based on a nuanced situation with my mother, who's in declining health. Stephanie went above and beyond - not only did she help me track down key info and design a new policy and account that worked for our unique needs, but she also shared some invaluable guidance that made a broader, stressful situation much easier to begin to navigate. And on top of that, she checked in and followed up, which felt incredibly supportive during a very tenous time. Net - Stephanie is a superhero who made what could have been a complicated - or even impossible - process feel much smoother and more manageable. Thank you, Stephanie! Highly recommend Stephanie and the Edwin O. Young III State Farm Insurance team!

Arrived here from out of state and needed car insurance in a hurry. Really appreciate Jenny helping…read moreus out over the phone and setting us up and providing some useful tips and recommendations. It was quick and smooth. Thank you!

I just want anyone whom is looking for the type of company that is honest & are real people to the…read morecore and live their lives by your word is your word. Like in the olden days the hand shake was your contract. Well you've come the right honest hard working Family that is there for you always. They go above & beyond. They have become like family in life for us to turn to for our Insurance needs, home, cars, etc. "Heiny Family Insurance" Always for US... We have been with them over 20 years by the way.

Chris, Katie and their team have been wonderful to work with and have saved me Thousands of dollars…read moreon my insurance costs for my personal and business insurance needs. I would recommend anyone call them and you will be pleased with their efforts.

Tiffany was very helpful in switching from my current provider. She helped in quickly determining…read morethe best products and the cost savings I'd obtain in switching.

I recently used River City Mortgage for a mortgage on an investment property. They beat other…read morelenders in rates. Heather Witt was incredible to work with. I needed a quick close, and she went out of her way to ensure we met our timeline. Her communication throughout the process was great, and she was quick to answer any questions or concerns I had. River City Mortgage will be my first contact the next time we need a loan. The personalized cutting board was a surprise, thank you!

I would not trust this company. From start to finish there were many red flags that I kept…read moreoverlooking due to my situation and application being a tough loan to approve. I continued as I had invested so much time! I started with one loan officer who became aggressive verbally because I had legit questions about my loan that he didn't want to answer. He drove to my home yelling at me in front of my daughter outside of my car, then left driving quickly and yelling all the way up the street! I was then assigned a new loan officer who was very professional and polite the entire process UNTIL 3 weeks ago. I closed on my home 4/28 and moved in 5/1/ 2023. I am shocked and disappointed with certain companies who take advantage of their clients. I am sure it happens more than many realize. To make a very long situation as short as possible, the home I bought was a new build and the prior owner had only lived in it a little over a year, and since property taxes are 1 year behind, he was only paying for land. Dan Hunter assured me that they would access my property taxes as close as possible and between Title and River City not doing their job just to get a sale closed, I am now in a terrible spot due to a huge escrow shortage of 3213.59 and a increased payment of $480.81. Dan and I had several text messages and all he could do is blame the title company. This is unacceptable. I spoke to my mortgage company to where I pay my monthly payment, a real estate attorney, and other companies who are now trying to help me and I have heard the term " predatory lending" multiple times. I spoke with Dan on the phone hysterically crying and he mentioned they would try to help me, even if it meant they didn't make a penny lol, but next thing I know I am blocked from his cell. I called River City directly and ask to speak to Nick Hunter (his son) the owner 6 times. I was told he wasn't in the office, which was a lie. I ask for calls back, which I never received. There is nothing in writing stating that my payment would increase by almost 500.00. I even received a surplus check 3 months after I moved in from Carrington. I ask my mortgage company and Dan about it. I was told to cash it, even though Dan now says that he didn't tell me that. I even talked to the county auditor in Warren county and they said I should have already applied for an owner occupancy discount; which I knew nothing about. They stated that River City should have told me this. Oh and did I mention, that before I even knew that I had an escrow shortage, Dan had text me twice in a 2 week period and was incredibly pushing about doing a refinance for me. The rates he gave me are not found by one mortgage company. I was told, it is a way of these companies selling re fi's by buying points. I was about to get taken advantage of again. Every company I have spoken to states that River City needs to be ethical and make this right and to report them to BBB. I gave them every opportunity to fix this and keep me as a client, and they did not. What company blocks a client and the owner won't get on the phone nor return a call? I would say one with a guilty conscious. Run from this company!!!!!!!!!!!

Love this agency. Best customer service around I highly recommend them. They feel and treat you…read morelike family.

We had the unfortunate happen to our home in October '22, when our guests children left the water…read moreon in our bathroom and stopped it with tissue. After the water ran overnight for nearly 9 hours and we realized it was not just a quick towel dry out, we called Cody Strange, our State Farm agent with the news. Cody and team, along with our adjuster Jennifer Smith stepped in and made our difficult situation bearable. The professionalism is unmeasurable. I highly recommend Cody Strange and State Farm for all your insurance needs. They exceeded all of our expectations.

Do not trust them with your banking or credit card info! They went and took my car and homeowners…read morepremiums without my permission. I told them I would pay monthly. No automatic deductions. They went and did it anyways and are refusing to return my money. Look up State farm. That have a FB page called State farm sucks. Now I know why! They took to much money and without permission, said they would reverse charges and return. Called me today to tell they are not returning it. They have lied for a solid week and a half about this. Plus I'm hearing horror stories regarding claims for the tornado victims. You've been warned. Do not trust them. Not only this office. Their horrible rep procedes them. Wish I knew before. And they have the nerve to text me everyday to sign the forms for automatic payments. After, they went into my account and took funds anyways. Do your research. I'm not the only one apparently!

I have had the pleasure of working with Al Pearlman of Burkhardt and Co. in Milford for my personal…read moretax returns in the past. My experience was great as the service was accurate and timely. I know that Al and his team have helped many of other friend both on a personal level and business level and have always heard positive feedback.