Got multiple quotes on getting my floors done, and they came in cheapest and I was absolutely blown…read moreaway with how my floors came out. Very good communication and always on time throughout the process

We just bought a house and needed 3 floors redone. they inspected the house and were on the job the…read morenext day. 3 days later we had 3 beautifully finished floors. I highly recommend them for flooring.

Terrible Customer Service/only one of the 3 ladies I spoke with was professional, friendly ,kind…read moreand helpful, treated you with some respect. Do not use them! It Will take a month to get an appointment! Over a week ago a worker came into house to estimate a price of a very small 2 bedroom with no appliances, nothing heavy, except a couch and a bed, lots of bins and boxes No stove, refrigerator, no washer or dryer. Everything is boxed and ready to go. The quoted price was nearly 4 grand Moving is stressful in itself when you are single with a disability. So sad to see people treat others like this! Especially a company that should be courteous and professional.

I was most pleased with All - Ways Moving, it was incredibly hard to find a moving company in the…read moreBerkshire County area that would answer the phone! They assisted in moving my mother into her new apartment at Kimball Farms, Lenox. 3 movers arrived packed and wrapped my mothers furniture with special attention to some of her personal effects. It was a relief!! They reviewed the bill with me, and it was just as estimated! Great service!! Thank you

Overpriced. Had 7 guys in yard at some stage and one person working on porch. Was shafted by them…read moreand I don't understand how they can charge prices for mediocre work that they do. Discovered recently that they used "inside wood" not outside wood for railings on porch. They just used 4x2 and did even try to replicate the original railing. I had a very experienced carpenter fix ALL my railings (and replicate) for over 1K less.

Worked with a great team at AC Wood. Huge job - total gut of 3,000 square foot house. Everything…read morecame out great. for a job this large, there are always problems but i was impressed at how any issues were dealt with. Adam (the owner) stopped by and checked in and Tom and Billy were great on site. there backoffice guys like Tim and James were great with all the baloney that happens behind the scenes or dumb stuff like setting up the electronics. Very happy with the subs they picked and their on site guys were very courteous and conscientous. Sometimes they would suggest things I hadn't thought of that would make it look better. Would absolutely use them again.

We found Lucien by chance as their are not many options for furniture reupholster in Pittsfield…read more Lucien is passionate about his work and the end product are a reflection of his passion. He engaged with us and offered us practical suggestions and opinions on the various options. . This is based on Lucien's experience of more than 30 years. Lucien redid a sofa, 2 love seats, 2 wingback chairs and a chaise lounge. His workmanship is excellent and we can recommend his services to anyone who needs upholstery work done

Lucian is a master at reupholstering. His ability to match fabric patterns on seams is artistic! He…read moreis a bit upscale on price, but upholstery has to endure wear and be lasting. Lucian's art is worth the price and will withstand your furniture's stresses...

My experience isn't finished, but my first visit with Vince helping me was great. He's very…read moreknowledgeable, pleasant and doesn't hover over you like the other carpet place I visited. I brought home 4 samples and will return with my choice on Monday. I'll re-review after my carpet is installed.

My husband and I got recently a quote from here. A gentleman came to take measurements. He arrived…read moreon time and knew the product we wanted. My husband had done a lot of research of the limitations of the materials we wanted to install (moisture and wear) and was impressed that this man knew the product so well. A few days later we got the quote. It was astronomical. We wanted to work with this store, so we called to ask why it was so high. This was not our first quote. I would not leave a one-star review for just a slightly higher price. This was a full 140% of what everyone else charges for the same exact product. As crazy as that is, even that wouldn't merit one star. The one-star review is for the snow job we got when asking why materials were so high. We were told this was the "landed price" and that other places probably charge shipping. Well, no...in fact shipping was free from other places. We pointed this out, and he said "Well, if that's the case, send me a quote from somewhere else in writing, and I'll have to have a talk with the sales guys." Posting this so any future customers make sure to shop around before accepting a quote. I'd hate to think if we were less informed and just accepted the job because we liked the guy. It was literally thousands more just for materials. Their labor, which they subcontract, was super high too. Disappointed since we wanted to work with them. Not a lot of good options in the Capital Region.

Love this company!!! Have used them to buy and install carpets for our home as well as for rental…read moreproperties. They are very easy to do business with and I highly recommend them. JSS

Don't waste your time calling these people. They don't answer the phone and don't return calls (I…read moreleft a msg with their answering service at least a month ago). I've heard that they only want to do huge, lucrative jobs where they'll be paid by insurance, which would not be the case for me.

FRAUD! This co. committed Fraud to me. THEY R IN CLOTHES! I can provide copies of papers to…read moreeveryone that asks! ‍ I NEED A LAWYER! ‍ The manager Deborah bullied me. They packed my contents & NEVER cleaned soot off of 95% off of anything. Broke many items. 4 of their employees saw this. The inside of the house was left with soot webs on ceiling, walls & contents. They moved my contents in front of vents to cover filthy floor verse clening them. Their employee left a flashlight in my furnace. The house filled with smoke, almost 40 min. I was left homeless. Catamount REFUSED to put me, a DISABLED lady in a hotel. Dan, (owner) refused to file an insurance claim. He promised to take care of it. LIES He seems so nice. Fooled me! wouldn't clean my dirty covered clothes, blankets or replace filthy food. I had to sleep on a bench & chair. I BEGGED FOR HELP. I have ALL of this conversation in text & will show anyone that asks! I told Deborah NOT to pack my TENS of THOUSANDS of $$$$ worth of Jewelry. She did anyway! I told her NOT to pack specific rooms unless I was on video with her. She did it anyway. She also went through ALL of my personal drawers, cabinets & properly without my consent. Being disabled, I wasn't able to get there 2 days. I feel violated. This is in text, proving what I'm saying. It's not ok. U see, she wanted to pack quick when I wasn't there so she didn't have to clean. Everything was thrown in boxes. Nothing was wrapped. They kept blowing me off for other jobs.i didn't matter. It took them FIFTEEN MONTHS to finish my house. I had to pay rent & utilities over there & couldn't live there because after they finally cleaned up the flashlight incident, Deborah had packed every. Heavy boxes 5 feet high! I couldn't get those down. The pain of sleeping on a bench with my disability was excruciating. I would cry to the manager Deborah. Beg for accommodations. I would have taken an air mattress. They offered NOTHING & though this was their fault from the flashlight. I was living there fine with the soot. If Catamount filled an insurance claim, I would have been taken care of immediately. Are you ready for the kicker? Then, someone, NOT ME, FRADULENTLY SIGNED MY NAME on the completion forms. He was granted over $9,440 of my $20,000 insurance money. The adjuster Steve Mendrek allowed the claim to go through WITHOUT my initials on this bogus form. Plus it was so obviously a fraudulent signature. I believe Steve let I go through before he even had this fake completion form! Dan put fake dated of forms. Luckily, I have texts from Dan proving otherwise. When I told Dan (owner) he needed to clean the basement & rethink the $$$ amount of my money he took or I'm going to social media & BBB, He told me he did clean everything & to not threaten him! I said "I would never threaten you. I have over 200 photos, videos & boxes of my contents with soot on them. It speaks for itself. Plus broken items. 4 of ur employees can attest to how my house & contents was still covered in soot. I'm simply asking for you to rethink that number. You are taking HALF of my Insurance $$$." He was rude again. That was it. I've been so stressed. I landed in the hospital 3 times. Also had 2 see a therapist for the first time in my life. I've had panic attacks. Chest pains. Pain on the upper rt side of my head causing a short bout of the right side of my face to droop. Please contact me if Catamount Response has also done you wrong. I'm a Christian woman & only want what's right. I for justice. God is on my side. I've posted some random texts & pics that will corroborate my review. The boxes that look full of junk, is how my contents were packed under Debs watch. CHECK this out!!!! DEB leaves a vmail that she's sending guys to moms for me to sign off on that house. Even though I hadn't seen it.WE donknow if it's clean." Deb screams I SAY IT IS! I held out for abt 3 wks for Dan to come to that house & see those boxes. He came, yelled & Scared me. Then wrapped boxes in lvng rm only. My bedroom & upstairs rooms were never addressed. When I saw them, everything had soot on it. In the end, on 3/24/23 Dan sent a Payment form for me to sign, where he will get paid directly. I did. However that was the only form. He stopped communicating with me practically immediately. Certainly stopped doing any & everything he had agreed to do for this JOB. Then as I said earlier, fraudulently took almost HALF of my Insurance monies. It's in the air if my Google review on Catamount Response has been somehow removed or not. I know Yelp will keep it up! WANT A REAL EYE OPENER?! Catamount Response isn't listed anywhere as a company that handles Soot removal. Isn't that Quite interesting! These are some shady mofos!!! With Daniel Kenney owning it. Just my opinion based on this experience.

Each time I go there, I am assisted and they make sure I get exactly what I want. They have a great…read moreinventory (hardware, lumber, etc.) but if they don't have something, they can usually special order it. Glad I found Duke's, now I don't have to drive to Home Depot (Duke's prices are way better too) !

Rented an excavator from them. Said they were going to drop it off in the morning, didn't arrive…read moretill 11:30. When I complained about how late I received it, they told me I have it for 24hrs. I told them that I rented it for Wednesday not Thursday they were not moved. So I had to take an extra day off of work. Then when it was time for them to pick it up, it sat in my driveway for two weeks. When I called and asked them when were comin, it was always "tomorrow ". I will never rent anything from them again.