I went into Lengths with a friend of mine who was suffering from a bad haircut. She had a date…read morecoming up, so wanted to get a temporary fix in the form of extensions or a topper. The store was neat and full of hope with a pretty good selection of both. We were greeted by Mary, the sole employee on the floor this particular afternoon. We told her precisely what we were looking for and she told us the extensions were a bit expensive and probably wouldn't work for what my friend wanted. My friend told her cost wasn't an issue, so Mary then told her that their selection of colors was limited and it would be tough to match her hair (my friend's hair is light brown with some natural highlights). At this point, I'm feeing like this girl absolutely doesn't care if she makes a sale today. The three of us started looking through the extensions, and within two minutes found a perfect match to my friend's hair color. My friend said she'd need two packs of the extensions, and asked if Lengths offered a service to cut them there to the length/style she prefers. (There is a salon off to the side in this store, so it seemed like a fair question.) Mary told us that no, they do not do that there, and explained that two packages of extensions that my friend was intending to "chop in half" would be very expensive. Again, she assured Mary she was willing to pay whatever the cost would be (It turned out to be less than $200). Before finalizing her decision, though, my friend wanted to try a hair topper to see if she could get the look she wanted without having to find a salon to cut it for her. Mary walked us back to where the toppers were and pointed out the ones that are made of human hair. My friend chose one from the top shelf, so Mary got it down and showed it to her. When my friend asked to try it on, Mary informed her it is $5.00 to try it on. My friend agreed to pay it and then Mary put it in her hair in front of a mirror. The cost of the topper was nearly $600, which, surprisingly, Mary never mentioned given her history of pointing out how expensive the extensions were. I happened to notice the price beneath the topper, but my friend did not see the sign. When I said something about the price, my friend decided to go with the extensions. Mary took the extensions to the register and waited for us as we walked through the store looking at the other products. She never offered to help us find anything else and stood there quietly while my friend and I talked about her hair and just random topics. Mary was not ever at one point friendly or helpful. If my friend had other choices, we'd have left and gone somewhere else. If you know exactly what you want, there's a good assortment here of extensions and toppers and wigs. They also have other hair accessories like brushes, shampoo and products. However, if you need help picking something out, this place is probably not for you.

most horrible customer service EVER- bought a hair spray on…read moresale that was defective and when I went to exchange it the owner wouldn't honor the sale price. when I questioned him he claimed his pos system wouldn't over ride the price. it was an even exchange but he made me pay the non-sale price. in addition, he had the nerve to give me attitude! DO NOT buy from this place. Owner won't honor customer.

Craig Leto is a wonderful stylist at Elements who listens to me, asks questions and then fully…read moresatisfies. I'm always amazed that he cuts, colors and styles exactly as pictured in a snap shot or by description. I've been stopped in public and asked for info regarding my stylist, and I and eagerly recommended Craig. He is that stylist who really wants to satisfy you. Try Craig, you will love, love, love your new hairdo. He's an amazing stylist who was trained and mentored by the infamous Peter Piccolo.

Came here on a Saturday and received an amazing facial…read more It's so difficult to find a good spa since coming over from NYC, so Kim was very accommodating!

Salon in the Tower is a perfect mix of upscale quality services with friendly down to earth people…read more They go the extra mile and make you feel special each time you walk in. I have been seeing Emily W for many years and have had cuts, colors, mani, pedi, wax and everything in between. I've never had a bad experience or any issue. I could not be happier with the service, quality and care I get whenever I'm there. If I could give more than 5 stars I would. Make sure to get your hair washed by Emily, the scalp massage she gives will change your life!

Salon in the Tower has a beautiful vibe, with kind and hospitable staff! I got a facial from…read moreJenna, and it was amazing and relaxing! She was so informative and knowledgeable. Her professionalism and expertise were impressive and my skin looked and felt clean and glowing afterwards! Thank you! Vinnie

Went here after my hair was literally butchered by beauty bar on main. Deannine was able to fix the…read morehorrid cut and highlights. I don't know how she did it but I'm so glad I went to her to fix it. Will definitely be going back! She was super nice and saved my hair. Thank you so much!!!

I originally had a disappointing experience with my K-tip extension installation. The first two…read moreinstallations resulted in discomfort, pulling, and matting because several of the bonds were placed too close to my scalp. It was frustrating, especially considering the investment that hair extensions require. However, I wanted to update my review because the salon owner went above and beyond to make things right. She personally reinstalled my K-tip extensions, taking the time to ensure they were placed correctly and comfortably. The difference was remarkable. The extensions now feel great, there is no discomfort, and the installation looks beautiful. What impressed me most was the owner's professionalism, commitment to customer satisfaction, and willingness to stand behind her work. Mistakes can happen in any business, but how they're handled speaks volumes. She listened to my concerns, corrected the problem without hesitation, and delivered the experience I had hoped for from the beginning. Because of the owner's dedication and the quality of the final result, I would absolutely return and recommend the salon. Thank you for making things right and ensuring I left feeling confident and happy with my hair.

I'm glad I found Lox Salon. Easy to make appointments online, easy parking and of course,…read moreexperienced and knowledgeable hair stylists. These are professional stylists. You get what you pay for. Carli can give you any kind of cut. I went to her for the first time last fall and got a very short haircut. A totally new style for me. I decided to let my hair grow out because this cut was rather high maintenance. But she did a fantastic job and I got a lot of compliments on the short hairstyle. Then I went back to Carli again today. April 2026. Six months later. And I got completely different hairstyle. She cut my hair the way I've liked to style it for many years. Once I get a good cut, I find it easy to style my hair on my own with a round brush and hair dryer. $60 for the shampoo, cut, blow dry and styling. Tip not included.

So much friendly and professional than that hair etcetera On main st. In oakfield or the one across…read morethat crappy used car lot! I can actually get my nails done there, and not by Katie manes from hair ect who glued with shoe glue nail tips to my nails, no file down or anything and just painted over it!

I love how Kristen listens to what I want an my hair always looks great!!! Service is…read moreawesome.highly recommend

Not recommended. They could definitely appreciate new customers, They do not greet you with respect…read moreunless you're willing to overpay for your salon appointment. Don't hate the player hate the game. Plus They Lack Consistency. Sorry for the honesty.

Hidden treasure, very nice experience,best haircut Ihave had in a long time, they were timely,…read morereasonable and respectful.My stylist was Josh and I can't say enough.

I love this salon because it is affordable, and I've never had a bad experience. Family owned and…read moreoperated, the service is top notch. I get regular cuts here and I had my Wedding up-do done here. The hours are convenient for my crazy work schedule. I've also purchased a curling iron and shampoo here at a great price. Both Brenda and Janet are excellent at what they do!