Re: Customer service at Rancho Verde apartment complex. It's the utmost professional, kind…read moreemployee's a corporation should be proud to have. My requested work orders are ALWAYS done within 24 hours, unless if its emergency. The maintence are very efficient and kind. I have been residing here at Rancho Verde apartments for many years by far the current mgr. Ms. Hernandez has done an Outstanding job in keeping these apartments, (my home) in a safe, clean enviroment. Kudos to the manager Ms. Hernandez, and all of the maintance employees. Great Job! Sincerely, Ro

I was told last year 2025 in March or April that my appartment was going to be remodeled. But they…read morestarted on the 3 bedrooms first with the managers appt. first that had been remodeled 2 times before. My appartment especially the kitchen has mold in the counters and the counters are falling apart underneath due to water from the dishwasher and just old since 1979. The cork substance under the counter has falling out just very old . Told manager lastyear sent pictures and was told will have it remodeled this year of July 2026. Now I was told 2 buldings a year are only being done. But not buliding 15 . Trying to call corporate to get some answers.Did tell manager about the kitchen and she said she will send a worker to look at it. But no show.

This is a professional office building located conveniently in Downtown Upland…read more Ample 3 hours public parking and good size office suites for rent. Premises kept very clean. The Office spaces available to tenants 24/7/365. Open to the public during business hours. Walking distance which is literally hop and a skip to shops and restaurants. 2 blocks south is a Metrolink stop if taking a train ride. Very clean restrooms with coded keypad door locks. Came here to attend CPR/ First Aid sessions. CPR CINDY holds her authorized AHA Training Center here.

My review is mostly for the leasing and maintenance staff; Gizelle is absolutely amazing. I feel…read morelike I can genuinely come to her with a concern (I have!) and she'll try to resolve it in a logical way and not just the "refer to your lease" type of way. Javier is the maintenance staff I've interacted with and this guy is so cool. He's funny, kind, courteous and it's clear that he genuinely cares. He is always on top of things and I've never felt forgotten. I have never dealt with someone in maintenance who has been as good at their job as he has been. This guy really goes above and beyond and it does not go unnoticed. There's also Chris and he is quiet but sweet and equally helpful and considerate. He puts a smile on my face everytime I see him and he never fails to give a friendly wave whenever I see him. Fabian is the most recent maintenance staff I've seen and he's just as great as Chris and Javier. The guys are always helpful even going so far as to help me bring groceries in when they've seen me struggling to get up the stairs. The staff here really is top notch.

The community itself is beautiful and relatively new, but living here has become increasingly…read morefrustrating. My biggest concern is that management does not seem to communicate consistent rules to residents. When I first moved in, I was told there was no limit on the number of pool visitors, that the lounge could be used without a reservation as long as it was not already reserved, and that the courtyard was a common recreational area for residents, adults, and children. Last month, I went to the office and confirmed these rules again. I was given the same information. Before sending invitations for my 11-year-old son's birthday party, I specifically asked the office one more time whether anything had changed. I was told the rules had not changed. Based on that information, I invited his classmates and their parents to our community for a small pool party. We intentionally chose a Tuesday afternoon from 2:00-6:00 PM, when the community is normally quieter. There was no loud music and no disruptive behavior--just 11-year-old children celebrating a birthday. Some of the parents who came are homeowners and some are renters, and I was actually proud to show them our beautiful community. Then, at around 5:30 PM, a manager came over and told us that there were too many people. We were also told that if we wanted to use the lounge to play pool, we had to pay to reserve the lounge for at least one hour, and that children could only use the courtyard if an adult was present. If these are the actual rules, why was I not told this when I specifically asked multiple times BEFORE the party? Is the policy based on the actual written rules, or does it depend on management's discretion that day? What made the situation even more embarrassing was that the manager approached me about this in front of my family, friends, and guests, putting me in an extremely uncomfortable and humiliating position. I was also reminded afterward to make sure everything was cleaned up and the trash was thrown away. The way this was handled was extremely disappointing and showed very poor customer service. Everything Comes With an Additional Fee The community is beautiful, but it increasingly feels like management is focused on finding ways to "value-add" and charge residents for everything. For a two-bedroom, two-bathroom apartment costing around $3,000/month, residents also pay approximately $100/month for an additional parking space, plus insurance, water, trash, and other community-related charges that can easily add another $100+ per month. There are also frequent food trucks and other activities that often feel more like opportunities to generate additional revenue than resident benefits. I paid $50 for an additional apartment key fob for my 11-year-old son so he could conveniently access the courtyard and lounge. The office was very quick to collect the $50, but nobody explained that children might need a guardian to accompany them when using these amenities. The swimming pool was also closed to residents for approximately two weeks, yet the community fees were not reduced. Even Edison has recently provided residents with a credit because of the extreme heat. Parking Is Another Major Problem Having family and friends visit is extremely difficult because visitor parking is often completely full. There are only a limited number of curbside parking spaces, so people frequently have to wait for a spot. On top of that, street sweeping takes place every Tuesday morning until 2:00 PM, resulting in many cars receiving tickets. Honestly, living here has made it harder to have friends and family visit. People simply do not want to deal with the parking situation. Beautiful on the Outside, But Many Details Feel Poorly Thought Out The community looks beautiful, but some of the construction materials and design details do not feel particularly high quality. One positive thing is that residents can submit maintenance requests through the app, and maintenance staff generally respond and come out to fix issues. However, there are so many restrictions. Even placing a simple doormat outside your front door is not allowed. Because I have children, we were placed in a first-floor unit. Every week, dust and large amounts of leaves blow onto our patio. When upstairs residents wash their balconies, the water drains directly onto our patio. There is not even a proper gutter system to prevent this.

My mother stayed here and due to her moving in, I was able to experience these beautiful townhouses…read moreas well. The layout/designs and set ups are beyond breathtaking, not to mention very spacious. The townhouses are quiet and in a very nice area. You can hear the birds in the morning. I'm sad to see my mom go, but I'm grateful for this living opportunity. The management; Danielle, Reann & Chris are all cool too. Any minor issue had, was addressed and taken care of in a timely manner. Thank you guys -Terica (:

We have loved here for 4 years and it is gorgeous here. We live in the biggest townhome layout that…read morethey have here. The staff including the maintenance men here are so awesome. They all go above & beyond. These condos and townhomes are so beautiful and the grounds are gorgeous. Everything is updated. Neighbors are so nice and quiet. We overlook the golf course. Everyone is super top notch. And we love Raeanne.

Highly Recommend Downtown Ontario Luxury Apartments! We…read morevisited several apartment complexes before deciding, and Downtown Ontario Luxury Apartments truly stood out. The customer service here is exceptional. Aracely Pinto was absolutely amazing so knowledgeable, professional, and kind. From the moment we arrived, she made us feel genuinely welcomed. She took her time to walk us through the entire building and explained every amenity in detail. Everything was very clear, and we felt comfortable asking questions. Honestly, we were sold from the first visit. The apartment complex itself is beautiful, very well maintained, and feels safe with 24/7 security. It has everything we were looking for: a gym, pool, and a family and children friendly environment. The community is quiet, peaceful, and the whole area is very clean and well taken care of. This place truly checks all the boxes for us. If you're looking for a new place to call home, don't think twice come take a tour. You won't regret it!

Amazing help everyone is so friendly and helpful I loved Aracely pinto she was helpful and kind…read morethank you Aracely

Tailored Space is a lot more than just an office. It's a sense of community…read more From the moment I walked in I had a sense of belonging that is hard to find in a co-working space. The feel here is very professional but warm, and the energy truly inspires productivity and connection. What makes Tailored Space different is Heather. She is truly the heart of the space, and she always goes above and beyond to make everyone feel welcomed, supported and seen. The effort and desire to make everyone feel special shows in everything Heather does. Whether it be through the events she thoughtfully puts together, or simply asking how your day is going with a huge smile, Heather is always nurturing a sense of community that makes working there a bit more exciting! If you are looking for a space to build your business and connect with others, "Heathered Space" is the place to be... I meant Tailored Space. :)

Heather is so professional and helpful and goes extra mile to make you feel special and welcomed…read morehere . We are working with Tailored Spaces in other cities as well and they are always professional and provide the best service possible. Strongly recommended!

I am so grateful to Cory and Frank for going out their way to help me. GOD bless them…read more I have been here for awhile and I love it. Cory has always treated me with respect, kindness and never hesitates to show graciousness to the tenents. Thank you guys.

Daniel the maintenance guy at Sycamore Springs apartment is outstanding. He excels and complete…read moreevery task that is asked, and as a tenant the great service doesn't go unnoticed! Thank you!

I have been with Hawes for over a decade as a homeowner. They manage my property in Pomona. I…read morecannot be happier with this company. I have worked with other property management companies, and Hawes is the only one I trust to deliver year after year in terms of owner communication, tenant communication, prompt repairs, rent analysis, professional service (emails that are grammatically correct and make sense - no idea this was a challenge in the property management field) and above all, integrity. They are about doing things right and not the bottom line, which is so refreshing. If they were in other parts of CA, I would work with them in a heartbeat.

We live in one of their properties and we love it. It's been amazing how Andrew and staff take time…read moreto help you out. Maintenance staff is very helpful and pleasant.