very knowledgeable about this service . nice and polite . punctual …read more my piano sounds beautiful

I cannot say enough good things about the service I received. My piano was so dusty inside that I…read morecould not see the Knabe crest, and loose piano lesson pencils had fallen inside over the years. The Wm. Knabe & Co. baby grand had not been cleaned in decades -- likely since it was built in 1939. Jack Templeton gave it the kind of care and attention it deserved; a meticulous (and miraculous) deep cleaning, a tuning with careful pitch adjustment, and even lubrication of the pedals. Beyond the excellent craftsmanship, he brought a big smile, a friendly tolerance of our nosy golden retriever, and deep knowledge of his craft. It's rare to find someone who combines such expertise with genuine warmth and professionalism. He plays beautifully too. I would enthusiastically recommend Jack Templeton to anyone who wishes their piano to be treated with love and the highest level of skill. It sounds and looks great now. I can clearly see the Knabe crest too. Thank you!

He has a good reputation according to the credentials he lists, but he never responded to multiple…read morecalls made during August 2021, and there is no way to fill out a request online. Maybe he is out of business for the pandemic, but his website makes no mention of being closed, temporarily or otherwise.

Mike recently tuned and serviced my piano, after a relatively recent move to Richmond…read more Mike tuned the piano, restoring it to a condition it has not been in for a while. I have known many piano tuners over the years, and always found that the traditional tuners who start with a tuning fork (and Not an iPhone) are the best. Mike did a fantastic job, was on time and had very reasonable rates. Much better rates and service than my last three tuners. Mike is my tuner for as long as I am in Richmond! I highly recommend Mike for all piano work!

So glad i found him to keep my Steinway in shape. He was trained by s Senior Steinway Technican…read more He was awesome.

Excellent friendly service. Honored my schedule needs to be completed before the upcoming holiday…read more Called ahead to confirm and stayed in communication regarding road closure delay. He was professional and knowledgeable and took his time to ensure quality work. Was great to have a faith-based person in my home. Even my dog approved. Definitely will use again and recommend.

I recently had a home visit for a piano tuneup. The piano is very old and had some damage that…read moreprevented the tuner from completely performing the tune up. The tuner offered other avenues to have the piano fixed and refused payment for any of the work (I begged to pay him). The tuner was very knowledgeable but knew his limits. This type of professionalism, honesty and integrity. Ishard to find. I plan on using them again when my piano is fixed.

From the owner: Taylor Piano Restorations is a piano company that has accumulated over 50 years of piano service to…read morethe state of Virginia by tuning, moving, rebuilding, and refinishing pianos.

I visited many piano stores in Richmond, Williamsburg and Midlothian.....Peabody's Piano had the…read morebest inventory along with amazing customer service by David! He was extremely knowledgeable and gave me the best deal on this outstanding grand piano. The piano was delivered timely and was polished to a high shine! Absolutely gorgeous. Thank you for making the entire experience so pleasant from start to finish!

i love my piano purchased from Peabodys. all staff, sales and instructors are always pleasant and…read moreprofessional. i have been in a number of times for my lessons or for instruction manual purchases when fellow piano learners, including African Americans were also present. All were treated with the same courtesies and services I have enjoyed. All seem just as happy as i am with Peabodys and with our new musical learning experiences! So much fun to learn to play piano....after 60+ in my retirement years! Never too old to learn something new! Go for it! Oh and I love the electronic player on my piano. the QRSPNO3..... my piano can play without me! Wonderful dinner music every night and so much more- check it out!

For years, in two homes and for two different grand pianos, David Weiss Piano Service has delivered…read moreimpeccable results and value to our family. Pianists who are recording artists with international reputations play our piano to rehearse upon and perform. We trust only David and his colleagues to tune this instrument!

From the owner: Piano tuning, repair, and restoration by a Registered Piano Technician. Also purchase consults,…read moreappraisals, and piano humidity controls systems.

This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

Excellent, friendly and knowledgeable service. I'm a repeat customer, and although I still shop…read morearound, I haven't been able to beat their prices. Recent purchase of a Yamaha P-225 keyboard was worth the trip to Williamsburg. Phil was more than helpful and accommodating, as usual, and bent over backward to make the transaction easy and convenient for us. Highly recommend. Paul T.

Phil responded quickly to a query about a Yamaha P-125 digital piano and was able to confirm that…read morethey has several in stock! (Which is amazing, in and of itself! It's hard to find them even through online vendors.) Their store was well configured to show off many acoustic and digital instruments. I was able to try a P-125 in the showroom and confirm that it was exactly what I was looking for. I also got to see several beautifully restored antique instruments on the showroom floor. I will definitely recommend them to anyone looking for a new or used piano.