I recently had a home visit for a piano tuneup. The piano is very old and had some damage that…read moreprevented the tuner from completely performing the tune up. The tuner offered other avenues to have the piano fixed and refused payment for any of the work (I begged to pay him). The tuner was very knowledgeable but knew his limits. This type of professionalism, honesty and integrity. Ishard to find. I plan on using them again when my piano is fixed.

From the owner: Taylor Piano Restorations is a piano company that has accumulated over 50 years of piano service to…read morethe state of Virginia by tuning, moving, rebuilding, and refinishing pianos.

very knowledgeable about this service . nice and polite . punctual …read more my piano sounds beautiful

I cannot say enough good things about the service I received. My piano was so dusty inside that I…read morecould not see the Knabe crest, and loose piano lesson pencils had fallen inside over the years. The Wm. Knabe & Co. baby grand had not been cleaned in decades -- likely since it was built in 1939. Jack Templeton gave it the kind of care and attention it deserved; a meticulous (and miraculous) deep cleaning, a tuning with careful pitch adjustment, and even lubrication of the pedals. Beyond the excellent craftsmanship, he brought a big smile, a friendly tolerance of our nosy golden retriever, and deep knowledge of his craft. It's rare to find someone who combines such expertise with genuine warmth and professionalism. He plays beautifully too. I would enthusiastically recommend Jack Templeton to anyone who wishes their piano to be treated with love and the highest level of skill. It sounds and looks great now. I can clearly see the Knabe crest too. Thank you!

He is the best. Period. I cannot recommend him enough. Very knowledgeable and very honest.read more

Great gentleman and expert piano technician. Very humorous…read moreand friendly. We enjoyed meeting him.

Thad Schatzel has been tuning my home studio pianos as well as the piano at the various churches…read morewhere I have served for years. Not only does Thad work with a high standard of professionalism, but he is also the quintessential gentleman, pleasant and sincere. I highly recommend Schatzel Piano Service! I highly recommend Thad to

Thad Schatzel was recommended to us by friends when we were looking for a piano tuner & he did not…read moredisappoint. He was easy to contact, very responsive to questions, and even confirmed the appointment the day before. He was very thorough and carefully tuned our piano which was badly out of tune. His workmanship and professionalism are outstanding and his services are very reasonably priced. I highly recommend him!!!!

This man has tuned our piano 2 times now, should have been more often, our oversight!! He is…read moreexcellent, we highly recommend him. No reservations in the least. Exceptional.

This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

Noah is amazing! He not only helped us locate a used piano in our price range, he also orchestrated…read morethe move from Northern Virginia to Richmond during inclement weather (snow) and tuned it. His advice was integral to us finding a great used piano -- searching on our own felt a bit overwhelming as there are so many scammers and poor quality instruments online. I would highly recommend Noah.

Noah is a PRO in every sense of the word. He is thorough in his work, and he uses high-quality…read morematerials. His pin-block restoration services totally rejuvenated by 36-year old spinet and saved it from the dumpster, for sure. Noah took his time ensuring each note was tuned to its perfect pitch; he even jammed out on the piano mid-tuning to provide some dulcet tones that echoed throughout my place. He's easy-going and fastidious, and his prices CANNOT BE BEAT.

John Schaldach RPT (Registered Piano Technician) is one fine piano craftsman who use to work for…read moreus part time as he settled into the Washington D.C. area. We were sorry to see him leave us. His kind gentle spirit was welcome around our employees and our walk-in customers. John is an honest soft-spoken gentleman who thinks before he speaks and listens well. I can only imagine how comfortable he must make his customers feel when working on their pianos. I wish him great luck and success in his worthy craft and hope that this unsolicited feedback facilitates brisk business which he deserves. Rick Jones, President. Rick Jones Pianos Inc.

John was incredibly professional. He arrived on time, was very mindful of Covid-related safety…read moremeasures (and adhered to them), and worked to get our "new' piano in proper shape. We could not be more pleased. Thank you, John!