Thank you Stitch It Burlington ...courteous, professional and great job! I'll be back.

I brought my garments to be dry cleaned at Stitch it on a Saturday and was told they would be ready for pick up the following Friday. They took my name number and I pre-paid for the items. Got my receipt and left. I went to pick up my garments on Monday of the following week but I didn't have my receipt. i told the lady at the counter I didn't have the receipt and to check the computer by my name and number. in the process they couldn't find my order and she refused to check the store for my garments. The only thing she wanted was the receipt. She had no customer service skills and treated me as if I was trying to scam the store. I was very frustrated and got into an argument with this very rude employee who pointed her finger in my face and offered no solutions to my problem Upon leaving the store they followed me to my car took pictures etc. I called their head office and emailed them and they haven't responded to this day. Please don't do business with Stitch It they have no customer service skills and a very rude. long story short I went back to the store a week later to get my dry clothes and discovered they entered my name on their computer incorrectly and hence the issue with locating my name and order. The entire problem was caused by their employee mis spelling my name. This business is a complete joke stay away. read more

I took a dress in this evening to ask what could be done to alter it and give me some more space in the rib area as the dress will not zip up all the way in that section. What I expected was to discuss some options to alter the dress so that it can fit. Instead, I received a lot of head shakes of "no" and a dismissive attitude by the person on shift. I was told to get the same material and then they can alter. I won't be able to get the same material. I wanted to discuss some other ideas with the person on shift, but she kept rudely interjecting before I could finish what I was saying. As a business that people rely on for alterations they can't make themselves, is it too much to ask that the people working for the business listen to the potential customer's ideas and questions and talk through a few options? Not just tell the customer they need to go do something they won't be able to achieve. Really disappointing. read more

Omg went in with PLEATHER pants which we all know is NOT leather. The seamstress said I realize they are NOT leather but I just work here and I have to charge you for leather pants. Omg I'm an idiot and agreed to pay $31.35 for a hem on vinyl pants. I will never go back. Now man working on an item, 1 staff talking loudly to her bank regarding fraudulent charges, I said heck your prices are fraudulent. Other staff eating her dinner at the sewing table Omg totally disregard for customer's items. Other than all that the lady that pinned my pants was quick. Here's hoping they are done right unlike many of the poor reviews. Fingers crossed read more

Don't waste your money, time, or patience with Stitch It. Everyone from their staff and store manager (Yanna), to the "customer service" (Mitra) and even their Director (Jennifer Baird) are rude, indifferent, and are collectively the case study for how NOT to run successful customer experience! They refused to take ownership of a blatant error (took jeans in for euro hem $24.50 and one leg came back almost 2" longer than the other, which was crooked). Granted I noticed this after their "30-day" policy. The jeans hadn't been worn, and the error was so obvious. They did allow me to pay another $24.50 to fix their error and I did greatly appreciate the 10% discount! NOT. Stay away from Stitch It and support your local alteration independents that actually care about making their customers happy and taking ownership of their work. Prior to this, my family had been Stitch It customers for 30+ yrs. I'll never return! #StitchItSucks! read more

I took in a few items in the other day / week. I had clothes that didn't fit quite right that I had been holding onto, but I loved them too much to just discard or give them away. Kayla at the Mapleview location looked through my items and went through one by one pinning and marking them on me. She was very knowledgeable and courteous. She explained the options vs costs, and she gave everything back in top quality condition. I've seen some reviews complaining about cost but its not something you do with cheap clothing. The pricing is worth it and makes sense based on the workmanship that goes into it. read more

Stay away! Worst customer service ever! They charge you up front and then don't do all the work properly! Then, they expect you to keep coming back to try and get things corrected! They shortened one sleeve 1.5" shorter than the other and forgot to remove the shoulder pads that they had charged me for. They don't do any refunds and they are rude as heck! Better allow an extra week for anything to get done right here! Take my advice, and stay away! read more

Had a great experience in this store, had pants hemmed while I waited and a skirt made into a dress for a formal function - looks great - fantastic work by the ladies at this store. read more