We purchased a Travel Trailer from Primo RV online, had it inspected, drove 1200 Kim's to pick it…read moreup. Best customer service experience ever. Experienced, patient, knowledgeable, bent over backwards to ensure we were satisfied. Amazing ! Well done! I'd give them 10 stars if I could. We highly recommend Primo RV.

I bought a teardrop trailer from them and I can tell it was put together quickly and carelessly…read more Nothing but problems. It started with the keys for parts of the trailer and the battery , now the the hose for the water container has a leak. I have not taken it out for camping so these problems are adding up. I don't recommend them

I strongly regret purchasing my RV here. The RV has had multiple serious manufacturing defects, and…read morethe dealership's service has been extremely slow, unresponsive, and unreliable. Structural Water Damage: On the first trip of 2025, the slide-out wall was swollen from water infiltration. The dealership immediately confirmed it was caused by an incorrectly installed factory seal. A warranty claim was opened--but eight months later, I still have no confirmation from the manufacturer. This RV has a 3‑year structural warranty, and water infiltration clearly qualifies. Meanwhile, the damage has already hurt the RV's resale value. Excessive Delays: The RV sat at the dealership for 3 weeks for a repair that ended up being nothing more than two strips of caulking. I've lost weeks of camping while still paying for a unit I can't use. Axle, Suspension & Tire Failure: After only 8 short trips (under 1,600 km total), one tire wore down to near blowout and the other shows abnormal inner wear--likely axle or suspension issues. My RV uses a Lippert axle, which is currently the subject of a class action lawsuit for defective materials. The RV has now been stuck at the dealership since late August with no updates. Other Issues Ignored: A 1‑inch window seal was found out of place (another water infiltration risk) and I still don't know if it was ever repaired. Bottom Line This has been one of the worst purchase and service experiences I've ever had. The RV has repeated factory defects, major structural issues, and safety concerns--combined with months‑long delays and almost no communication. I absolutely cannot recommend this dealership or this manufacturer.

Went in to buy a trailer advertised at $19,000 ish a couple of weeks ago. The lady showing us the…read moretrailer was very nice. But after then it all went down hill. When they gave us the price a $19,000 trailer was now almost $37,000! They were adamant about selling their $7000 warranty which I did not want. I even offered to buy cash instead of financing. The finance guy who came across slimy stated that the warranty is non negotiable and they won't sell a trailer without it. So me and my family decided to leave. Suddenly the non negotiable warranty was now $5000! We still left, told them to call if they change their mind. I am not being forced to purchase a warranty, horrible sales tactics. Take my warning about this place, everything you see on your trailer you have to pay extra for. Also Grand River trailers are not on black books for resale value. Ended up buying a new trailer with no extended warranty from a keystone dealership in Vars in cash.

Just bought my 6x12 dump trailer from them. Chad and the staff made everything soo stream line easy…read morefrom the approval to inspection and pick up. Top notch people will definitely be buying more trailers from them and suggest to anyone looking for a trailer to visit them.

From the owner: We are your premier destination for high-quality trailers in Ontario, offering a comprehensive…read morerange of options to meet all your hauling needs. Our inventory includes utility trailers, landscape trailer, enclosed cargo trailers, equipment trailers, dump trailers, snowmobile trailers, sled trailers, stock trailers, and specialized horse trailers—featuring both bumper pull and luxurious live-in models. We proudly represent top manufacturers such as Canada Trailer, K Trail, Millroad, Weberlane, Enbeck, Discovery, Cargo Express, Mission, EZ Hauler, Wells Cargo, IDEAL, Frontier, SMC, Hart and Platinum Coach. As the only authorized Ontario dealer for SMC Living Quarters Horse Trailers, Frontier Horse Trailers, Hart Trailers and Platinum Coach horse trailers, we ensure quality and reliability in every purchase. Understanding that every customer has unique requirements, we offer custom-designed trailers tailored to your exact specifications. Whether you need a trailer for personal use, business operations, or specialized transport, our team is dedicated to delivering solutions that align perfectly with your needs. Our commitment to excellence extends beyond sales. We provide comprehensive parts and service support to keep your trailer in optimal condition. Financing options are available (OAC) to make your purchase as seamless as possible. Whether you’re hauling equipment, toys or horses, our expert team will help you find the perfect trailer. Let us hook you up!

Absolute HORRIBLE service from mr DOUSH Dan himself... left me hanging with NO Trailer upon day of…read morepickup. Said that trailer rental got double booked somehow which is total BS. All I have to say folks is don't pay in advance NOR expect decent service @ all from his assistant either... very rude, mouthy & hangs up on others like he did to me. Renters BEWARE of fraudulent activity protect your credit cards please. Very hard to believe even though they've been in business for well over 20 years ey... go figure

From the owner: Family owned and operated ! Custom made trailersread more

Here's a company that will sell you the world whether its complete garbage or not. Our RV Canada…read moreWildwood Grand Lodge was in sorry need of warranty work but the big surprise is no luck even getting an appointment. I've called three times and just gave up, probably what they want. What a disgusting way for a company to operate. The trailer itself is complete garbage. Everything we touch falls apart. Window and door trims droop to the ground. The kitchen faucet flew apart and drenched the kitchen and contents. The drawers have started to literally fall apart. I could go on and on. Be warned everyone, stay away from this failing excuse for customer service AND the brand mentioned. 70k plus dollars....poof gone without a hope in hell of recovering even half of it. I am the sort of person that has not the guts to sell this piece of crap without first warning a potential admirer.

DO NOT EVER BUY AN RV FROM RV CANADA! Like everyone else has mentioned here their customer service…read moreis absolutely horrible. It took us almost 2 years after purchasing to even get our RV looked at. We purchased at the end of season 2023. We noticed immediately the first time we drove it that the siding was flopping on one side. We called. They told us no problem. It's covered under your warranty when you bring it in we'll fix it. The following season, we noticed that the rubber seal around the slide was ripped. We contacted them again and advised of this issue. Again we were told don't worry it's under your warranty when you bring it in. Keep in mind that every time we try to call and advise of these issues it takes us several weeks to get a hold of anybody! So we just brought the RV in last month finally! They emailed us to advise that the slide was not installed correctly. It's installed too much to the right therefore it's rubbing on the rubber seal. They said it's not covered under warranty!? then they said that they checked the siding and that it appears that from the manufacturer it's missing staples in siding. However, in order for them to fix that they have to take apart some of the siding. This also apparently is not covered under warranty!? So how do I end up paying almost $80,000 for a Jayco trailer that has nothing covered under said warranty? Oh and this would be the part about how their financing is an absolute SCAM!! Also, why would you keep telling me every time I called that these issues will be covered under my warranty and then I bring it in and you charge me $400 for the service call only to tell me that nothing is covered under my warranty?? DID I INSTALL THE SIDING? NO! DID I INSTALL THE SLIDE? NO! SO HOW THE HELL IS IT NOT COVERED BY THE MANUFACTURER??? My advice is STAY AWAY FROM THESE SCAMMERS!!

I rent through Enterprise a lot. This was my first experience with renting with the Truck division…read more Paul was extremely helpful! It was a great experience again as always! Truck was spotless and ready early!