1. STL Plumbing Guy’s

    1. STL Plumbing Guy’s

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    STL Plumbing Guy’s

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    4 years ago

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    Good to go Plumbing - Good To Go Plumbing Why not have it fixed right the first time?

    Good to go Plumbing

    (8 reviews)

    It started out well. I called with a bit of an emergency - sewage back up into my basement. Gross…read more He was available to come same day (Wednesday). I was excited. He arrived that afternoon. He was pleasant to interact with, and spent a bit over an hour snaking the main house drain. He snaked about 80 feet. At one point he nearly lost the snake down the drain when it separated from his "drill" (whatever it is he uses to run the thing). After about an hour, he said he needed another 40 feet or so of snake length and didn't have it with him. He asked if he could come back the next day. We agreed he would come the next day, Thurs, at 1.30pm and be done by 4pm (I had a window in my day, but had to leave again by 4pm). At 1pm he called to say his morning job was running long and could he come after I was home for the evening, around 5.30/6pm. I agreed. I texted when I got home around 5.45pm and said I was available whenever he was. Around 6.15pm he texted saying he was JUST finishing that job from that morning! and asked if he could come the next day (Friday). I told him yes, any time after 10.30am. At 10.50am on Friday I texted him telling him I had an errand to run and I could either do it right then, or wait until he was here and working, I just needed to know his schedule. He texted saying I should run my errand and he would text when he was on his way. So I did. And I texted him at 2.30pm asking his ETA. No response. I texted at 4.30pm asking for his ETA. No response. I texted at 6.30pm asking if he was okay and should I find another plumber to finish the job. He responded at 8.15pm saying his phone got wet and this was why he didn't show up at my house to finish the job he started 2 days earlier!!! He apologized and asked if he could come the next day (Sat) and finish the job. I told him I had a full day and would be available at 6.30pm and he should plan to be there at 6.30pm. He agreed. So yesterday (Sat), I texted in the morning to confirm his intention to be at my house at 6.30pm. He confirmed. I texted at 6.28pm to tell him I was home and ready when he was. He said "30 minutes? " I said sooner was better, but if it was 7pm, fine. 7pm rolls around - no plumber. 7.15pm I text asking his ETA. No response. I text at 7.28pm "Dude!" He replies saying "my ex-wife follow to your house. So sorry." I reply, "I do not understand what this means." No response. I ask him to text me. No response. I call him. He answers and says "I'm so sorry.... my ex was at your house when I pulled up." Um... how would your ex wife even know about my house or your appointment? She's your EX wife.... And so what? You're at my house to do a job. And why would that unexpected event (if it did happen) prevent you from texting or calling to tell me there was an issue???? He insists she was there, even when I point out that I was watching on my Ring camera because I was expecting him and had to secure my dogs before letting him in. I don't for a second believe his ex wife showed up at my house. I think this is an excuse for not showing up to a job on a Saturday evening when he should have completed the job two days earlier. At that point, I reminded him that he hadn't finished the job, was supposed to have finished it on Thursday and it was now close to 8pm on Saturday - and he had left some of his stuff in my basement! So I told him to come by today (Sunday) and pick his stuff up from my front porch (it's not visible from the street) and I will find another plumber to finish the job. I do not recommend Good to Go Plumbing.

    We had an appointment at 6pm. Was called by the plumber at 435pm he said he had to ...help his…read morebrother in law and thought I got off work at 5pm. I told him no I got off at 530pm. He said it would be close to 6pm when he would get here. I called him at 625 asked if he was still coming he said he was still busy at would be done in 15 mins because he thought I got off at 6pm....a different time....takes an appointment where he would make money to help brother in law and no money......shame lost a customer. Reply to business manager.... He got the time I got off wrong twice in couple hours.....if he couldn't have been here at the appointment time.....he could have called us. He called at 435 pm to let me know he was going to help brother in law, he could called at 6 pm. And I say he is not correct, there was NO foul language or obscenities on the phone.

    STL Plumbing Guy’s - plumbing - Updated September 2026

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