I've been a customer at Gaff's for years, but my recent pre-order experience has unfortunately…read moreended that relationship. I ordered 5 lbs of bone-in short ribs weeks in advance for Thanksgiving--at the staff's own suggestion when I inquired about availability. I provided my pickup date and time as requested, and received two confirmation calls leading up to the holiday. Despite all this preparation, the actual pickup was frustrating and disorganized. When I arrived at my scheduled time on the day before Thanksgiving, the shop was using the standard take-a-number system that completely ignored appointment times. The chaos was predictable--dozens of customers were there for pre-orders--but the system failed at multiple points. Numbers were called too quietly in a loud, crowded shop, and the LED display wasn't consistently updated. Staff gave customers mere seconds to respond before moving to the next number, causing people to be skipped repeatedly. I waited 40 minutes past my scheduled pickup time. When I finally reached the counter, my order wasn't prepared. After weeks of advance notice and multiple confirmations, they had a 3 lb package and a 12 lb package available--neither matching my 5 lb order. I settled for 6 lbs (half of the larger package), which required additional cutting and another 10-minute wait. What's most disappointing is that this was entirely preventable. The day before Thanksgiving is obviously their busiest day of the year, but it's also completely predictable. Pre-orders were advertised in-store for over a month. Simple measures--dedicated staff for pre-orders, a separate pickup area, orders prepared ahead of time--would have prevented this chaos. Instead, the staff seemed dismissive when confronted with their lack of preparation. I understand holiday rushes can overwhelm any business, but this wasn't a rush--it was a failure to plan for a workload they actively solicited and had weeks to prepare for. For a business that asks customers to plan ahead with pre-orders, I expected them to do the same. I won't be returning.

This is one of two locations of Gaff's Quality Meats and Specialty Foods. I believe the original…read moreone is in Port Orange, Florida and this location is a bit east in DeLand. Since I heard such great things about this butcher and since I would be driving by (well, actually I was driving down Interstate 4 and it was only about four miles off the highway), today would be the day I would check this place out. By the way, I have not been this way for quite some time and it certainly has changed and grown. Anyway, I pulled into the parking lot of Gaff's and found it to be an attractive stand alone building. Parking was good and the exterior was clean and inviting. Walking into the establishment, I found it to equally clean and the store was well situated and again, very inviting. The staff was nothing short of incredible and customer service was definitely a high priority with the management here. I was continuously greeted by the team and they were extremely attentive without being overly so. There is a deli counter, a seafood counter, the shelves were filled with great specialty items and the meat counter, where the emphasis of this business lies, was filled with some great looking beef, pork and chicken. I am a huge fan of sausage, so I gravitated towards there. The friendly young man behind the counter recommended the hot Italian sausage, so I got four of them (which was well over a pound). Since I like spicy food, I also opted for their bratwurst with serrano and cheese. I should have also gotten some of their lean ground sirloin, it looked great. I had the spicy bratwurst today. I had it with thinly sliced cooked onions and a quality mustard and while I have had better, it was definitely very good. I would definitely recommend here and will return here. Great service and very good quality food make this place a winning combination. Check it out. I am sure that you will be a fan of this establishment.

While in Deland I decided to stop in Deland's Asian Market to look for a few missing items I needed…read moreto attempt my first go at Spring Rolls. The staff here is very friendly and will go out of their way to ensure you find anything your looking for. Being this was my first visit I took my time and explored everything they stock, this is not a large store but it seems to have the most popular things when it comes to getting you prepared to make some great dishes, although the brands weren't recognizable to me the woman working today explained things and pointed me in the right direction and answered all my questions. This is definitely a shop I plan to visit again, located in the downtown shopping district there's plenty of street parking and public lots in close proximity...

Stopped by over the weekend and enjoyed the variety of vendors. Everything felt fresh and locally…read moresourced. It's a nice environment to walk through, even if you're just browsing. Great way to support local businesses.

Acai bowls are great and even though they're like $12 and take 20 minutes to make because the…read moreteenagers making them don't care about THE CUSTOMER EXPERIENCE it's still tasty. Best part though is THE FAUCET THAT SCREAMS LIKE A WOMAN. watch the video I included with the sound up.

I love smoothie king, they make the best smoothies. We were greeted upon entry and given time to…read moredecide on our order. My smoothie always comes out delicious. The only problem was the bathroom didn't work.

Such a wonderful experience! Wendy was incredibly attentive and so knowledgeable -- she helped us…read moreexplore a variety of fresh, delicious olive oils and balsamic vinegars and made amazing flavor recommendations. You can tell she's passionate about what she does! We're so excited to use our new oils and vinegars in upcoming recipes. Can't wait to come back and keep discovering more flavors!

I visited DeLand a few months ago and was thrilled to see an olive oil store! I went in and was…read moregreeted by a nice young man who suggested I taste some of their bestsellers. I sampled the Tuscan Herb olive oil and loved it. I mistakenly bought a little sample size bottle and after figuring out numerous ways to use it, I regretted not buying a larger size. This weekend I bit the bullet and paid the shipping cost to replenish my supply. I ordered late Wednesday night and it was here by Friday! I appreciate the speedy shipping/delivery and can't wait to get dipping again! I dip bread, crackers and plantain chips in it. I use it to add flavor to my salmon, pasta and veggies dishes. It's so versatile and tasty. A must have.

Stopped in during the afternoon and immediately noticed how clean and intentional the space felt…read more I had a few questions, and everything was explained clearly without pressure to buy. I ended up trying a product that aligned with my goals, and I appreciated the guidance. You can tell they focus on quality and not just quick sales.

When you go to pay the cashiers there struggle with basic math having to count less than 2 dollars…read more6 times and telling you you gave them more than you actually did. So you tell them the actual amount they gave then they say no you gave me (incorrect amount) even pointing it out to you then incorrectly counting it out loud to you after you tell them the amount you gave them. If I didn't do that they would have been shorted money by giving me back way too much money. Not sure how they can't count to 7? I guess they like giving out free money or undocumented discounts. If I am wrong in counting it okay, but to be told no I gave them more than I did then counting it back to me while pointing to each coin when you are counting it completely wrong is crazy work. Then after finally realizing their mistake silence. This location is definitely below the mark for customer service. I'd rather go to a different location or sprouts. Even WM at this point. Customer service has also gone way down in general at this location including with argumentative cashiers like above noted ones. I've also seen a lot of staff just standing around talking or just looking bored. Maybe they should consider additional training for cashiers related to customer service?

Very friendly service. Great selection. Bring plenty of money. It is worth it. Excellent specialty…read moregrocery items and packaged deals available for your freezer. Stop in and check it out.

Best meat processor I have ever come across. Brought in a…read more215lb deer and the meat was processed in 2 days. Professionally packaged, clean, and affordable (I spent roughly $130). Highly recommend.

Just a very easy place to shop at. Like a very tiny Walmart. They have everything under the sun…read more Employees are awesome.

From the owner: Dollar General Deland is proud to be America's neighborhood general store. We strive to make…read moreshopping hassle-free and affordable with more than 15,000 convenient, easy-to-shop stores. Our stores deliver everyday low prices on items including food, snacks, health and beauty aids, cleaning supplies, family apparel, housewares, seasonal items, paper products and much more from America's most-trusted brands and products, along with Dollar General's high-quality private brands.

Every time I go in this store there's always a worker there to make me wonder how these people are…read moreemployed Sandy is apparently a manager and has no people skills at all. In my opinion they should give somebody else that title she doesn't deserve it

walmart continues raising prices on americans !!!..prices are dropping check out amazons price…read moredrops amazing,...bought groceries at aldi...half the prices of walmart!!!...same items at aldi were 11.34 out the door...same exact items at walmart 21.00....insaaane,...but walmart does offer plenty of fecal covered greeters on their sidewalks....walmart sucks !!!

Bought 2 pieces of chicken Taste slimy, under cooked…read moreFemale associate is grumpy all.the time Over priced crap

You must check every receipt. Many times items are charged higher than the display price…read more Today I purchased ribs BOGO and they charged full price for both. You will find that is a practice and not a mistake.

Wonderful business. Show them some love. Kind reasonable people and this no doubt shows in their…read morebusiness and quality of food.

Great place. Kind people. Welcoming environment. You won't be disappointed, stop on in.read more