I have mixed thoughts on this review because Joyce was great to work with at the beginning. My issues came up when it was time for them to come out and measure for the countertops.
A while before needing the countertops for my new home construction project my wife and I stopped by Sone City to see if they had any granite we liked and to get a ballpark estimate for our project. The original bid looked attractive and we put a $300 deposit down.
Before we needed the countertops installed, my wife and I came across some quartz that would be a perfect fit for our kitchen and decided to still use the grainte in the basement bar area. I talked to Joyce and she was understanding and fine with that and would apply the $300 deposit to the granite to be used for the bar.
When time came to measure, I called a few days in advance and was told someone would be out to measure right away. A couple days passed after I was told someone would come out and I never heard from Stone City so I called and was told they would come out the next day. This happened one more time before my wife got a call and was told they couldn't find the house since they went to our apartment we were living in and not the house being built.
After they finally made it out to measure, over a week late, I got the final bid before they started to cut the slabs and was told the installed price was now going to be over $80/sq foot, much higher than the roughly $60/sq foot we were originally quoted. They added in charges for each hole to be cut and each linear foot of edging (which was never discussed earlier). I was frustrated and told them to just forget the project and I ended up having the same company that installed the quartz in my kitchen also install it for the basement bar since they had provided GREAT service and didn't nickel and dime everything.
Stone City kept my deposit money and I just consider it a lesson for myself not to give a deposit until I have all the "extra" costs written down first. I recommend the other countertop company to other people I know and have told others about my experience at Stone City. The low advertised prices don't apply to most people's projects IMHO. read more