They were very difficult and do not recommend them. No customer service and never returned phone calls. Buyer be ware

I have used this company for 3 projects in my house so far over the span of 3 years. Every time I've used them their customer service has been 5 stars in the office. The installers are 5+ stars!!! They are very thorough with their installation , clean up the area & are very mindful when installing the product to not scratch any walls, floors or appliances. I have one more project to do & will not hesitate to call them again. I highly recommend this company to anyone who is looking for marble, granite or quartz. read more

Call them, you will soon find that they NEVER answer the phone. What's even funnier is that their recording says , for immediate customer service dial 0! I must have dialed 0 about 10,000 times and I've never have been able to get ahold of anyone. The big box stores should drop their corporate accounts. Horrible! read more

This company is a scam, everyone gave them 5 stars must be friends or family. They overcharged me and refuse to refund my money. My next step is to file a complaint with consumer affairs. read more

I had a terrible experience with this company. We were planning to renovated our kitchen counter. We decided to remove the old counter top ourselves which my husband and my cousins did the night prior. The next day this company came to install the quartz countertop and somehow forgot a piece of the counter. So we had to wait another day for them to bring the misplace quartz. Today my husband found out that they claimed that they removed our old counter top when in fact we did. Flat out lie! Very unprofessional company and I would not recommend. Currently a sale associate from Lowe's in trying to get in contact with them and they haven't heard back. Very disappointed in this company. Don't wait money or time! read more

Stone Crafters is the worst company I've ever dealt with in my life. They installed a damaged granite countertop and are refusing to replace it. Ian has no professional manner and is extremely rude. After reading his profile as a Sand Sculpturer I wonder how he got into this business. Poor customer relations. NEVER USE THEM. No stars read more

Great overall experience. From my salesperson Stacy to Carla in scheduling to the awesome guys that installed the countertops. Professionalism and customer service throughout the process. Thanks so much for a job well done! read more

Horrible customer service! Never a return phone call, called Ian multiple times to set up install. Had to drive over to ask when my calls would be returned. Was told they were all in a mtg., and she has no Idea when my calls would be returned. When they took my deposit I was told it would take aprox., 10 days. IT WAS 8 weeks later! NO sinks no counters for 2 months! read more

Fantastic customer service throughout the entire process. I love that you can view all slabs there on premise before you buy. This was our first time remolding a kitchen so of course I had a million little questions, everyone from the sales staff to the installation guys were extremely professional and kind. I would use Stone Crafters services again ! read more

We recently made a big move, combining our city home and our beach home into our 'forever' home. Redoing the kitchen was at the top of the list. We spent a lot of time with design and planning, because we knew we would be here a long time. We heard Stone Crafters was a great place to find countertops. Our experience with them has been anything but great. It's not a large kitchen and the counters aren't overly long, so when we were told there 'might' be a seam we figured the natural seam would be where the stove sits. We had purchased an undermount cast iron sink which meant they would be taking the sink along with them when they prepared the counters. The whole process took a few weeks. When they arrived we were so excited it would finally be done...until we saw they had created a seam right through the middle of the sink! I tried to stop them, beg them, cajole...nope. The guy insisted, "I'm the best at what I do and you will never notice this seam." WRONG! After about 2 hours trying to make something that wasn't even necessary disappear he failed miserably. It was glaringly obvious and in less than a week had turned yellow. It makes me want to cry every time I look at it. We withheld the final payment because we wanted this replaced as it should be. There best offer was that we pay them $1750.00 to redo the piece, in addition to the $1200.00 balance!!! We went to court yesterday to settle this. The result sucks. We went through mediation and ended up paying them $600.00 and being stuck with this awful counter with a crack in it. At the hearing we saw their template for our counter for the FIRST TIME. We had not been offered the chance to see it before it was cut. Had we seen it we would have said "NO". But they had a vague clause in the contract that pretty much gives them carte blanche to do whatever they want. Obviously they wanted to keep a piece of our slab to make a vanity for someone else, hence double dipping. We find them despicable and wouldn't recommend them to our worst enemy! read more

Just completed the installation of my new counter in the Master and Guest Bathrooms, love the new look. Everything from picking out the new tops, template creator and installers was great. It took approximately 3 weeks from the time I picked my tops until installation was complete. read more

I am so pleased with the work that was done by Stone Crafters. The whole experience was very professional. What a pleasure to work with salespeople and installers that seem to really care about customer satisfaction. My phone calls were always returned and questions or concerns were addressed in a timely fashion. read more