Tim at South Jersey Fireplaces provided the absolute BEST service and expertise to solve my…read morefireplace issues. He explained what was going on and solved 100% of the problem. Of your fireplace is having "ANY" type of issue or if your want to ensure everything is working properly before you buy a home or just solid qualified service, call South Jersey Fireplaces and connect with Tim.

Service call was scheduled promptly. Service technician arrived on time and performed the requested…read moreservice expertly. Would highly recommend Tim and SJ Fireplaces, and would not hesitate to call if another issue arises.

As the four star rating indicates, we can recommend The Fireplace People to those looking to…read morepurchase a freestanding stove. The crew in Mamora are friendly and knowledgeable. The chimney company associated with The Fireplace People and The Fireplace People installers were extremely professional and did an excellent job installing our unit. I am writing this somewhat lengthy review in the hopes that those purchasing a stove from this business will avoid a couple of the pitfalls that we experienced. 1. Timing and coordination: The propane stove that we ordered was to replace an older propane stove that was literally on its last legs. We ordered the new stove, a Hearthstone Champlain, on January 2 but it wasn't installed until March 15. While The Fireplace People have you use 'their' chimney guy and they have their own installation crew, they coordinate in a less than optimum way. The chimney company schedules its work and, once completed, notifies The Fireplace People who then put it on their schedule. In our case, this led to a 3 week delay in the installation. In addition, the opening to the chimney was not what the installers expected when they arrived to complete their work, so they had to go pick up extra items before they could begin their installation. I would encourage you to have The Fireplace People schedule their installation when the chimney work is scheduled, not when it is completed. 2. Misunderstandings over optional equipment: We were surprised to find out after the installation, that the unit did not come with a remote control even though the brochure The Fireplace People provided us with states clearly that the Champlain stove includes a remote control and that it's the blower which is optional. A remote is also listed under the brochure's Features and Benefits and on the back of the brochure it states that "All of Hearthstone's gas products are remote control operated." We found out that we purchased a Champlain 3 and that only a Champlain 2 comes with a remote. We weren't even aware that there were different Champlain models. You need to be sure to communicate clearly about options and confirm in writing what is and is not included. I want to emphasize that when I spoke with John at The Fireplace People he apologized for the misunderstanding and agreed to provide the remote at no extra cost even though he the model we ordered only included the remote as an option. This was more than fair and just what one would expect from a reputable company.

Adam & Gil were awesome in doing a service call.They were courteous, knowledgeable & treated my…read morehome with respect.They called when on there way.Could not ask for a better pair.A 5 star review from a fastidious customer.Angelo Palmieri

Dave and Wendy and their staff are Great, Very easy to work with, Prices are competitive If you use…read morethem you won't be disappointed.

We were very happy with the service. The installation was done professionally and on time.read more

They came highly recommended. Excellent showroom to help you choose your options. They nailed…read morethe installation date, meaning no delays they showed up when they said they would. Would highly recommend.

Ordered gas logs to replace our old set. It should have been easy peasy. 4 weeks. 4 weeks later,…read moreI'm leaving messages, no one calls back. I try again and am given an installation date. someone calls a few days later, tells me that the person I spoke to was wrong and gave me a different date. then another call to postpone again. Still no call from Dan, our salesman, so I said to cancel the order. Then they said Dan would call. he did not. 20 minutes before closing I called and insisted that I wanted to hear from a manager and NOT Dan. Then Dan calls. I told him I was incredibly clear that I wanted a manager and not him. I said to get a manager on the phone or cancel my order. He opted for the latter. I almost couldn't believe it, but eventually I got my deposit back, So frustratingly bad.

Jim was out to inspect my daughter's gas fireplace in Swedesboro. It has not worked since she moved…read moreinto the house about 4 years ago and most likely many years prior. The Fireplace is about 25 years old. Jim disassembled the fireplace and quickly accessed the problem was a faulty pilot assembly. He also determined that the fireplace was set up for propane and since the house was converted to natural gas sometime in the last 25 years, the orifice size had to be increased. Jim brought the fireplace back to life. His price was more than fair. He is a true Fireplace Expert and I would encourage anyone not to think twice about utilizing his service.

From the owner: * Over 30 years experience…read more * Prompt service at competitive pricing * We work on all brands of gas fireplaces and gas logs

Good Communication and great service. Highly recommend for all your gas fireplace needs.read more

From the owner: 15+ years of experience with repairing and installation of gas fireplaces.read more

Platinum Fireplaces has had a $4,000 deposit from us since August, 2016. We gave them this deposit…read morein good faith to have a double sided wood burning stove that was to be installed last November. I realize that the owner has had health issues and truly wish him and his family the best, however none of our calls have been returned and many visits to the store in Mays Landing have only seen a "by appointment only" sign. We attempted to give a small "mom and pop" store our business and this is how it turned out. Please, please make good on this by either returning our deposit, or installing a wood burning stove. Unfortunately, our next step will have to be a legal one. I truly feel sorry for Joe's family - what an awful legacy to leave them by bilking many customers (who have contacted me after I rated the business on their Facebook page) out of their deposit monies! Shame

Amazing service very friendly and clean staff. Platinum Fireplaces saved me just under 5,000.00…read morewhen other fireplace companies told me my living room gas unit was shot and not repairable. I call Platinum Fireplaces and the service tech came out that day. Platinum Fireplaces service tech inspected the unit and told me my remote control receiver box was bad. 250.00 later my fireplace works like it's brand new. By far the best most honest service company I ever call on. If possible I would rate them with 100 stars. Highly recommend Platinum Fireplaces to anyone.