I have lived at the Broadmoor about 2 weeks, so far everything is great. The office women are…read morereally nice, the maintenance is fast, and did a great job. I had a issue with my door, and they fixed it right away. I liked the package delivery service, it's easy to access. I like how there are a lot of social events, and this coming Tuesday, I am going to the Iowa Wilds with Broadmoor.

Everything went well. The staff helped me decide on an apartment weeks before I got there…read more Everything was organized and professional. They even helped me with my Wi-Fi and how to set up various necessities to make my apartment as comfortable and efficient as I liked. I highly recommend them. The apartment is beautiful.

I have lived here for the last year. The property management company recently provided the personal…read morecell phone numbers and personal email addresses of all residents to a company that sends us multiple "helpful reminders" every day. The company sends automated texts and emails to every single resident EVERY DAY reminding us to create an account with them in order to tell them that I have no pets. The corporate management company sent me an email explaining that this is not illegal and is fine because it is allowed under the privacy policy that all residents are required to sign at move-in. The property manager did reach out to the company to get them to stop spamming me after I posted this review, but also explained that their actions were completely acceptable. So I'm not removing the review until I hear from CIP that they don't plan to sign us all up for more spam texts on our personal cell phones.

If you like paying full price to only get half of what is advertised, this is the place for you!…read more Listed in amenities: (NO where to be found) Resort-style pool with lounge chairs (was told it would be open for Memorial Day weekend) Beautiful views of the courtyard Spa/hot tub for relaxation Outdoor grills for entertaining The package concierge service is supposed to "text instantly" upon delivery, my text came 24 hrs later, package was ruined. The "buzz to open door" entry system has never worked, not sure how police/fire would get in during emergency Management company is out of state, they have been notified I'm displeased but are evidently too busy building more apartments to respond.

Trey is always prompt with any maintenance issues! Everyone we have put in a request he is usually…read morehere the same day.

Trey is professional and responsive to maintenance requests. The turn around time is very quickread more

This is the third one-star review for this complex. Please understand they are warranted…read more.. I put in an online application for this complex due to its location. When I went on a tour, the people who did the tour were nice. The property and apartments aren't nice and the other apartments in the area are much nicer for less money. This apartment changed the move-in special after I put in my application and said they couldn't offer me the special due to "fair housing laws" (I think she meant fair housing act) even though I had NOT signed a lease. Look for other apartments in the area... There are good options.

I had thought this complex was decent until I moved out! They did not give me my deposit back even…read morethough I left a completely clean, no damage at all apartment. When I have tried to contact them to have them explain why they only gave me $50 of $300 back, they have not returned emails or phone calls. I have tried to contact R&R Realty with no luck either. They had always struggled with communication but I am especially disappointed in how they handled my deposit return. I would not have gone to any length to leave a clean apartment if I had known I was going to be screwed out of my deposit either way. Very disappointing!!!!

I used to live at Sun Prairie, the apartment complex is okay, but the buildings aren't secured,…read more because only the apartments were secured not the building, it has winow ac, which in the winter doesn't get that warm in the winter. It doesn't have a gym at the complex.

Lived in this place previously with my mom from ages 10-16. As soon as we moved in we were greeted…read morewith roaches despite our house being clean and maintained...and then once we started to fill our pantry with food, here came the MICE. This place has a mice infestation problem and a cockroack infestation problem! they blame you for the infestation knowing their building is suffering from this disgusting infestation, many many neighbors we've confronted have shared the EXACT same experience. do NOT let them place blame on you when it comes to infestation...they are aware their units are disgusting and do nothing about it! it's all a cashgrab ! be careful.

I've lived in West Des Moines for a while and have stayed in a few different apartment communities…read morearound this area, and overall Strathmore has been a great place to live. The apartments themselves are nice and the community is well kept. One of the best things here is the maintenance team. They've always been on point whenever something needs to be fixed, and requests are handled quickly and professionally. It's definitely one of the better maintenance experiences I've had compared to other apartments in the area. As far as noise goes, I would say it's about the same as most other apartment communities around West Des Moines. Nothing out of the ordinary compared to other places I've lived nearby. Overall, if you're looking for a solid apartment in the Jordan Creek area, Strathmore is definitely worth checking out.

I'm writing this review at 12AM after my neighbors woke me up with their screaming, as it is a…read moreregular occurrence. The walls and floors are so thin, you can hear normal talking. However, when your neighbors have the loudest conversation/phone call possible in the middle of the night, you can hear every single word. Between that and loud tvs and dogs barking for hours at a time, you will get the absolute worst sleep of your life in this apartment. Reviews that say this place is quiet are flat out lying. The building quality is unbelievably cheap. Loud noise literally shakes the walls and floor. I've lived in many apartments for over 15 years across a few states and have experienced nothing this bad. I've endured this nonsense for 12 of 15 months of my lease and I can't wait to move out. I've never been able to walk behind my building during my stay. It has consistently been covered with dog feces. Recently, more feces has moved to the front of the building. Gross. Once you start complaining, they will play phone tag or just ignore you. This place went from about 4.5/5 to 3/5 in the year that I have lived here.

I live at Elevate Living/Jordan Creek, its a really great layout, private garages (close to your…read moreapartments), high ceilings, lots of cupboards etc. they have all new staff now super caring and professional. They did had some management problems last year or 2 but they have a great team in now as of fall 2025. (Sorry if I, double posting here.)

This is a WARNING and I can not stress this enough. DO NOT LIVE AT THESE APARTMENTS. My boyfriend…read morelived here for a few years and what they put him through was extremely unprofessional and just plain awful. Maintenance: there is none. Staff: Extremely rude and NOT helpful at all. Apartment: outdated and lots of problems. Amenities: absolutely disgusting and not maintained. These are just a FEW of our problems with this complex that I have kept a record of: - Leaks under sink. - Leaks and MOLD above shower. - Looks like mold in multiple places in wall to ceiling areas. - No maintenance yet have to pay a maintenance fee. - Weird lighting, half of living room area doesn't have a light. The electrical wiring in this place was very weird. - Fireplace has some weird large stain on it. - Bird poop and wasp nests in balcony area all the time. - Hottub not working and were told it never would again. So it's just a gross hole in the ground attached to the pool. - Clubhouse and pool area not well maintained if even at all. Dirty, smelly, broken equipment, broken pool chairs and entrances. - Apartment complex grounds are not well maintained either. Trash everywhere. - Washer and dryer in uncomfortable area. Dryer door doesn't stay open and blocks the door. Can easily hit your head on dryer door if you bend down for a second because they door just freely swings open and won't stay ajar. - Absolutely TERRIBLE service by elevate living employees and management at this complex. Offices are barely ever open. And they make it very hard to get in contact with anyone about anything. - Windows aren't properly sealed so even when they are closed shut and locked, air gets in. This really sucks in the winter time because the heating doesn't really come into the bedroom area so we had to buy more blankets to stay warm. - Apartment was overall dirty when moved in seemed all they did was wipe the counters and clean the carpets. - Alarm system that was never instructed on how to use it and don't think it even works. - Bad paint job. - Patio door doesn't lock. - Whole apartment complex area is in a dead zone. - Internet is very slow; also expensive for how terrible it is. - Outdated kitchen. Some cabinets have to be lifted up to open or they get stuck. - Light switch for kitchen in weird spot. Have to open the freezer door to turn it on. - Have pool chairs out all year long. So they are pretty weathered down and dirty. They don't even spray down the chairs or clean them what so ever when they open up the pool for the summer. ***If these points don't give you a good picture of the level of awfulness, I have pictures attached of our living conditions.*** If you want to feel good about where you live and not have to stress about things your landlord should be doing for you... do not live here. Save your money for somewhere better, which really isn't too hard to find. 3 top descriptive words for The "Mansions" at Jordan Creek by Elevate Living: INCOMPETENCE. DISGUSTING. SCAM.

This place is great. The staff and maintenance do a fantastic job of keeping the place running…read moresmoothly and the quality of the complex and apartments are top notch. Between the scenery and location, this spot is ideal in West Des Moines. Sad to have to say goodbye at the end of the month.

From the owner: The Cascades at Jordan Creek offers you a haven to come home to. Revolutionizing fine apartment…read morehome living, our apartments in West Des Moines, IA are the premier address for beautiful rental homes in the Des Moines Metro area. You'll enjoy inspired living in a community that is perfect for a variety of lifestyles. Choose from a host of stunning one, two, and three bedroom floor plans, built specifically with our residents' needs in mind. If you like to cook, then you are sure to love the sleek black appliances in the chef-inspired kitchens. Enjoy a scenic view of over two acres of parkland & delicate sounds of the babbling brook from your balcony. The unique naturescape of Cascades of Jordan Creek viewed through your large custom windows is sure to impress!