If I could give this company 0 stars, I would. Our first PM, was great, however, the company itself is horrific. Most concerning was their lack of basic record keeping. They lost part of our contract as well as the inventory (move-in) documentation. Thankfully we had proof of the inventory sheets and they adjusted the move-out fees. Do your part and take videos and pictures! Additionally, when we moved in, the house had to be recleaned as it was so filthy...the carpets had to professionally cleaned an additional 2x to be habitable. The company is not organized, the maintenance issues reported dont get fixed, and they try to nickle and dime you for stuff that was broken when you moved-in. Pick any other company but this one! read more

I highly recommend Stonewall property group is a great company. They take good care of their tenants."The Staff is extremely knowledgeable and helpful, it is a delight to work with them." Communication is outstanding. Norma Gutierrez read more

The worst property group, ever. When we did a walk-through, the house was far from ready to be moved into, but we were assured everything would be fixed prior to move in. Move in day came, and the house was in the exact same condition. Walls were stained and full of holes. Carpet was disgusting. House was not cleaned. Backyard & garage were left with big trash (tires, wood, doors) loose tiles on the floor. And so much more It took their maintenance team 2 months to come and PAINT 2 walls. Nothing else got fixed or addressed. So much happened in between, but upon move out, they basically charged us for a renovation of the house. They came into our house before our move out date & before our lease ended to fix up the entire house (new window shades that previously weren't there, new carpet, installation of doors that weren't there prior to us moving in, the house was spotless, every wall was painted) And when i called to address how unfair it was to us that they were going to charge us for damages that were there previous to our move in, i was told "well that's in the past, we're living in the present now." Ridiculous. And don't even get me STARTED on the lack of professionalism from the people working there. They seriously should shut down this business or their employees should find other jobs because they obviously hate their lives working there. They are passive aggressive & blow up on you every time they answer the phone. They don't care about you and lack basic communication skills that a high schooler working at McDonalds is better at. Don't be fooled by their cheap rent. It's not worth your money or mental health lol read more

Run!! Disclaimer. I never leave bad reviews. I will not name names. I for the love of God do not like speaking bad about anyone's business. However, RUN!! Do not rent from this property group. Save yourself money & stress. If I could have a 0 star option in every category I would. They do not respond to maintenance. They straight up lie to your face. The list goes on & on. They do not have 1 ounce of care for their clients. They will charge you on the backend after you've moved out for everything! RUN! read more

Very poor service. I honestly think we were lied to from the beginning and Stonewall took our money with no plans to approve our application. Dianna asks like she knows nothing so why does she even answer calls? Linda will not return our calls. I asked to speak to someone in the office who can help me with my questions and was told noone could. I plan to share my experience with everyone I know. If there is an owner who would like feedback on the reputation your business is acquiring due to the people in your office, can you call me? I would like to talk to you. read more

Worthless place to live. Lived there 1 years. In just the first 24 hours of living in the apartment there was leak in the sink. They took 2 weeks to fix. it was only a bandaid .. they used a lot of pcp glue. Repairs took long to fix and something didn't get fixed. We had to repair ourselves. Seems like the place is sinking to one side. There are cracks on the wall were it apartment is shifting. we had to fix the cracks. Another thing is get ready to pay for water in this place. We always pay 200 in water. There excuse was they have to divid among the tents in the same building.We didn't live there for a month and still payed 180! Still have one more bill for water. I won't start with people in the office. Would never finish. I will say they are the rudest people. read more

Been waiting for foundation repair and only get told we are getting a quote well every quote is only going to get more expensive because it's a foundation that is sinking ain't gonna save money waiting for the cheapest fix read more

Donore villas I lived here for around 5 years. A revolving of horrible managers ,but the same cheap owners. The cheap rent is the only good thing. No managment on site, inmates run the prison ( literally). No parking, skunks, possums,raccoons, and stray cats make up the parking lot. Apartments are covered in mold, rotten wood,falling tiles,infested with roaches, fleas and rodents. Then you make a matinance request, after the problem is fixed they try to bill you for it. Some tenants have 3 or 4 cars when your only assigned 2 spaces. Police called out often to brake up drunk fist fights. The one person on site that works for the management has a swastika tattoo on they're neck.I looked the other way for cheap rent. If you don't believe me, go live there. I'm posting this to warn others of this horrible, ugly unsanitary place. Don't be cheap like me. My wife was afraid to go the car with all the wild animals in the parking lot. Don't live with the smell of skunks in your home. Shame on you Stonewall property!!!! ( pictured mold and skunk holes) Ps left us without water for 3 days or more in a row several times. read more

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Stonewall Property Group manage a rental property I resided at for only 3 months. When I occupied it for 10 years prior, the property was not cleaned when I moved in, I annotated that. I still cleaned the property when I moved out. After all that Linda Sorensen decides to kept a good chunk of my deposit stating it needed light cleaning and other minor issues. I asked to speak to CEO Bill Wheeler, I was told Mr. Wheeler is not available. Well then I asked to make an appointment. I was told Mr. Wheeler does not take appointments. I brought in my proof of my move in checklist. where it noted the apartment was not cleaned. The staff said that's what they needed to present to Linda Sorensen. Linda Sorensen stated that I will not be receiving the rest of my deposit. "Beware no matter how immaculate you leave your place you will not get back your full deposit!!! read more

I live in Parkridge Place in Lubbock, Texas. It is owned and runned by Stonewall Property Group. Parkridge Place is a huge pain to live at!!! First, they lie to you to convince you to move in. Then, once you've signed your lease and moved in, they don't care about you at all. When I signed my lease, I was give a 5% preferred employee discount because I work at Covenant. Then they fired everyone and hired new people. The new people don't want me to have the 5% discount, even though it's on my lease and they've been trying to get that money back any way they can. Including overcharging me for my water bill. Our water bill jumped from about $35 to about $75, even though our water usage did NOT change one bit!!!!! They claimed that it's allocated and that there aren't many people living in our building. We were forced to move into this one apartment because they claimed that nothing else was available. And every parking space has a car parked in it. So they obviously lied about there not being very many people living in our building as their pathetic explanation for our huge water increase. It's just to get that 5% back. Now it's $63. Our water usage hasn't changed at all, they're just overcharging us for water to get the 5% discount money back. When we moved in, we had to call experts to install our washer and dryer. They told us that we needed a new wall outlet to plug our dryer into. After about 2 or 3 weeks of asking them to fix our wall outlet, they finally sent someone over here who claimed that I needed to buy a new dryer. I talked to the guys who installed it and the owner himself came out and looked over everything and determined that I needed a new breaker box. He said that if I bought a new dryer, it still wouldn't work. I had to go a laundry mat for about a couple of months, wasting $175 to do our laundry because they wouldn't replace our breaker box, even though the owner of Lubbock Appliance Repair told them that I needed a new breaker box. I had to call the corporate office in San Antonio to complain before they finally installed a new breaker box. I still have never been given $175 in credit for the money I wasted at a laundry mat when they refused to replace our breaker box in a timely manner. Every time I call the office, they won't answer. They have called ID and they ignore my calls. I know this for a fact because I called them from my cell phone while I was work and they didn't answer. Then I used a phone at work and they answered immediately. Our upstairs neighbors smoke marijuana on a regular basis but they refuse to do anything about it. I even called the police, but still nothing was done. I can't use the toilet in my master bathroom because it is ALWAYS getting stopped up from their marijuana and I'm REALLY sick and tired of having to use my toilet snake constantly to unstop it. I often work nights at Covenant and every night that I leave for work, there are people in the swimming pool, even though there are no lights. That's dangerous. I'm not going to tell them because they ignore my calls and they ignore my maintenance requests. They even canceled my maintenance request about the wall outlet for our dryer. It didn't fix itself. They just didn't want to have to deal with it. It's a HUGE pain living here!!!! There's BARELY enough room in the master bedroom for my king size be and other furniture. The master bathroom sink is outside of the bathroom, so the master bathroom is TINY!!!!! And there is absolutely no storage at all!!!!! The closet in the master bedroom is also very small. My mom has been helping me pay my rent because I don't make very much money. My mom has dementia and she is being moved to an assisted living facility in San Antonio soon. All of her money will go to them. The people here at Parkridge Place don't care at all and they will happily evict us. They refuse to work with us on the price of our rent. read more

This property group manages Donore Villas. They are not well taken care of. I requested some repairs to be done and this is what they told me. Very dissatisfied. Their agent Lacey Neet is very rude. Will never do business with them. I reported them to code enforcement. This is what I wrote: Today is April 20, 2016. The apartment has some discrepancies. There is water damage throughout the baseboards. There is no exhaust for the dryer to escape. The dryer connecting is not appropriate. The oven electrical outlet is not properly installed. There is water damage in the wall behind the oven. There is mold growing behind the oven wall. The deadbolt doesn't lock properly from the inside. There was no key given for the deadbolt. The floor boards that connect the master bedroom and bath need to be fixed. They are raised and it's a trip hazard. There is no floor installed in one of the closets. The drawers in the kitchen don't close properly. There is water damage in all of the there cabinates. There are roaches inside the apartment. I have medical conditions and need these issues properly fixed. This is the response from their agent Lacey Neet : I reviewed your file and the email and text correspondence. At the beginning of the application process you stated that your German Shepard would not be living in the apartment, you have voiced that you do not intend to fulfill the year lease due to home purchase and now the apartment seems to not be up to your standards. I feel at this time it would be best for all parties involved if you moved out as soon as possible and we refunded you all monies paid. Can you be complete moved out by Friday? read more

These people are criminals waist deep in FRAUD, Not only was the house we were in was utter CRAP, but it only had one AC wall unit for the whole house that was 1100 square feet. They wouldn't allow upgrades to be made or even proper repairs, but the maintenance guys that were contracted to do any repairs told us that they were told NOT to do anything else that should've been since they were there to be done. We ask for more AC unit during the summer and they said NO, to just stay in the main room with the only AC unit. Then the house was roach infested, and someone converted the garage in to a bedroom and patched the walls with "CARDBOARD" and painted over it, the gas stove had a small leak that was never fixed so we always had to have the doors or windows cracked or open at night. The house is outdated and under-maintained, foundation is shifting bad and nothing is being fixed. THEN the management did the final walk-through with out my wife and I there on the weekend, to make false claims about the condition of the house out of our presence, then reported we owed THEM $514, after waiting two months before reporting to a collection agency. So now we cant even in to anywhere that is really nice, they NEVER called us about this supposed debt and since I was the main person on the renters agreement, but she never had my cell number on any of her paperwork, and my wife was secondary, so she never attempted to call either of us!!!! "NEVER RENT OR BUY PROPERTY FROM STONEWALL PROPERTY GROUP", or they will stonewall you right in the @$$. read more

Do not use this company ever. We moved in to a rental home December 19, with 10 kids paying right under $6,000 for move in. Get in the house and the stove or oven don't work. Microwave only works if you slam the door. Called the office Thursday Dec 22 to let them know this is a major issue having 10 kids and it's Christmas. Text the leasing agent Lacy Neet and she couldn't even respond. Called the office and Marcia said sorry it's Christmas someone will call you next week. Then we find out 1 of the 2 water heaters wasn't working, 19 light bulbs burnt out, all 8 smoke detectors beeping from low batteries, water damage in several rooms. Master closet ceiling is falling onto the floor. My sons toilet upstairs runs constantly and cannot use his shower because it leaks out. Replaced 4 shower heads out of our pocket because the water softener doesn't work so the water is so hard it has ruined the fixtures. Pool has slim in it on swim out stairs, cover is torn. Sprinkler pipes sticking out of the ground. Gutters have beer cans and junk all in them. Two sprinkles in the front spray straight up. The single storage garage has huge wood storage cabinets that are all broken down but we cannot move them. Air conditioner filters have so much dust caked on them you can't see it was even a filter. If you turn the AC on it has a smell so awful you have to open the windows. We sweat on hot nights because the smell isn't worth turning it on. The light in the master toilet doesn't work. The light in the master closet flickers and crackles. No garage door remote Fast forward to the Monday after Christmas get a call from the repair lady Geri. She comes over to discuss all the issues. Makes a list and promises to get me a stove ASAP as we have had to eat out every meal for a week. Christmas we got to have Jack in the Box since nothing was open and we only had a microwave. Geri is a kind lady but over the next 4-5 weeks nothing really was accomplished. Mike her handy man comes with a tool bag the size of a lunch box. No truck, tool chest, ladder ect. She drops him off and leaves for hours. Many days would promise to come at a certain time and come hours later if at all. Told me numerous times she brought the garage remote but was left at home, in her truck ect. The only think Mike fixed was replaced majority of the light bulbs, got the broken water heater working, changed the batteries in the fire alarms. They installed a carbon monoxide detector since there wasn't one yet put it up bee high yet it recommends to be low to ground since it's a heavy gas. Mike said he fixed the water softener twice yet all he didn't was make it over flow in the garage flooding it twice. He grouted part of my sons shower not all of it. She took the stove to Veronica to repair. Was told day after day the part was over nighted and so hard to find and $80 something dollars. Stove was finally delivered after about 2.5 weeks only to be taken back the next day because it wasn't fixed properly. Finally got a working stove after eating out for 4.5 weeks straight. She claims she would get Bill to reimburse us for some if that. To this day it's never happened. Well over $1,500 in eating out. Not to mention we have now paid $3,800 for Jan and Feb. Mike cannot find a leak for this water damage. Cut a hole in both sides of the master closets. Then closed it up saying there was no leak. Yet water stain still appearing and ceiling still falling. Started to put Sheetrock back up where he cut the holes which are already wet again. Master shower doesn't hardly drain almost backed up and ran onto the wood floor of the master bedroom. Told Geri multiple times she says they would bring a snake to clean out pipes. Then one day her fiancé said it just needed bleach, grabbed our bleach from the laundry room and dumped it down the drain and said that was all it needed. Shower is so slippery because you can't clean it well because water and soap just sit for so long. My daughter has slipped several times. The master closet with the leak has a light fixture that has flickered and made crackling noises. Mike pulled it down to find it full of water. He just dumped it out and put it back up. Geri said unit needed to be replaced hasn't happened. Possible fire hazard? An actual appliance company was finally sent out after 4 weeks and replaced one part of the over but said only one setting will ever work because the model is to old and you cannot order the part any more. After 6 weeks of sitting home and then not showing up or coming late. With many promises of fixing certain things. We asked for them not to return and find someone else. Final straw was Geri showed up with Mike on a Thursday at 4:30 and Mike told them the only thing he could do was put one coat on the Sheetrock repair and eiyjd only take about 20 min. She left him her and didn't come back for 2 hours. Then she promised again to be back the next morning at 9:30 even put it in writing. Got a call at 9:25 tha read more

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