I regularly visit this Stop & Shop as it is very close to my home, however last night I experienced something that was completely unacceptable and by far some of the WORST customer service I have ever experienced. After waiting in line for self checkout for nearly 10 minutes because the machine was giving the nice lady in front of me issues, I was able to scan through all of my groceries which totaled just over $20. While I had the cash on me, I wanted to save that for emergencies so I went to pay with my card; I placed it in the chip reader and followed all of the steps through completion, putting in my pin number and everything, when the system froze before it read as my card being accepted. So I asked the kind lady running the self scan for assistance, and she was unsure of what to do so she grabbed the customer service lead. This CS lead was rather unpleasant to the woman running the registers, and explained what to do to her with an attitude before telling me to run my card again. At this point I was apprehensive and decided to pay with cash. When I got to my car, I checked my bank account and, sure enough, I had been charged on my card as well as paid in cash. I hadn't even turned my car on and returned to the store where the same CS Lead assisted me behind the counter. Although I presented her with the receipt and kindly explained what had happened, she accused me of lying and that it didn't withdraw on my card despite the fact that the receipt SAID that it had been accepted and then manually declined after the fact. She informed me that there was NOTHING that she could do for me and that I would have to contact my bank (which is in the same store in fact). There was no apology from her that this happened, no effort to correct the problem that she, herself, had created, and a continued attitude toward me as if it was my fault that this had happened. Needless to say I stormed over to my bank who are helping me right the situation both calmly and kindly. DO NOT SHOP HERE, I hate to think of the amount of people who have been double or even triple charged and haven't noticed at all. Their policies are rigged and make it very difficult to correct the mistakes that they cause. Shop at Dave's Marketplace because they at least CARE about you, your money, and your well being. Stop & Shop needs to re-evaluate their policies for something like this, I'm positive that I am not the first to have to go through this. read more