The store is often out of advertised items. The produce (fruits and vegetables) section is abysmal with many empty cases, and the items that are there are oftentimes wilted and moldy. The fresh fish case, which used to include three separate sections, is now down to one section. When we were in earlier this week (02/02) there was one (just one) tuna steak and some farm-raised salmon -- no other fish. The side case, which holds the smoked salmon and other packaged items was barely refrigerated. On a prior visit (01/28) the fat-free milk available had "best before" dates of 01/22 and 01/25. Doesn't anyone check the sell by dates on fresh milk? While they have improved some of the lighting and the signage for the aisles over the past six months or so, the store is still regularly dirty and the layout is very poor. There are "pop up" manufacturers' merchandising displays blocking items on the shelves. Last month, one of these flimsy cardboard (and top-heavy) merchandising racks toppled over with its items strewn all over the floor. Other times, we have looked online ("browse aisles") to make sure an item was in stock as well as its location within the store before visiting -- only to find upon our arrival that not only is the item not at this store, but that you are no longer carrying it. When we showed the online listing to one of the store's employees they merely shrugged. Also, twice in the past few months we "clipped" online coupons and added them to our Go account, purchased the items, and later looked over our receipt only to find that the discount was not applied. There is never any more than two (2) manned checkout lanes opened at a time and the self-checkout terminals are antiquated, making it virtually impossible to have a smooth, uninterrupted checkout experience without the need for someone to come to "unlock" the terminal, review your last scanned item, and check the bag staging area. Absolutely maddening. Now we understand that on any given day there might be an issue or an inconvenience we would need to deal with -- a late stock delivery, a shortage of employees due to sickness etc.; however, at this location the issues are ubiquitous and systemic and store-wide (not relegated to one department or offering). read more

Yhe on-line survey that each clerk recommends at check-out requires personal information, to include credit card information. Further, the required account costs $39 per month, automatically deducted from your account. The fact that the company is conducted by a third-party survey company makes me very concerned about the sharing of any personal information. THE SURVEY APPEARS TO BE A COMPANY-RUN SCAM! read more

Great place to shop, it's clean, staff Is friendly & helpful. Alway have good deals on stuff & food selection is nice.

From reading Allison C's review, I now understand why this Stop & Shop seems kind of old and dark: it's been around and had a life prior to S & S. Kind of a strange layout, although I suppose they figure that mixing in an aisle of cleaning stuff, then food, then some more stuff followed by greeting cards and THEN frozen and refrigerated stuff will just keep you going through the whole store. However, it's just "dark". Darker than the average store that also doesn't have window... maybe it's the lighting? Anyhow, it's a S & S, but the great thing is that they have the self-scan aisles, although I wish they had the hand-held scanners so we could all walk around, scan, and then just breeze through the checkout with a quick scan and swipe of a credit card. Kudos to Ben, the nice boy at the deli... very nice and polite! read more

Does not take food stamps! Unheard of! Way over-priced, understaffed, sale prices are a joke, no remotely local produce, full of toxic junk. Go to Aldi's, Price-Rite, Price Chopper, LaBonne's, anywhere but this evil empire. read more

This is a very good supermarket and I travel 15 minutes to shop there. The food is always fresh, the people are super helpful and I have never had less than an excellent experience there in the 7 years I have been living in Lakeville. read more

I remember the time before the newest incarnation of the Super Stop & Shop plaza. I remember being a little girl in the late 1980s, with the tiny Finast Supermarket surrounded by towering trees and old Victorian houses siting next to two modest gas stations. It soon became Edwards Supermarket, then switched over to Stop & Shop, still a nice small-town supermarket. In the mid-2000s, in an attempt to keep the small-town locals of Canaan from driving 20 to 45 minutes away to more superior super markets in Great Barrington, MA or Torrington, a bunch of big machines came through, razed the beautiful Victorian homes, tore down all of the trees, and now the entire corner of Route 44 and Route 7 is as commercial and charmless as a charmless and commercial shopping plaza can be! I've almost forgotten what those Victorian houses looked like, as where they were is now a "Right Turn Only" exit onto Route 44. But I digress from my nostalgic story time. As for the supermarket itself, it's nice to have a lot of services within a five minute drive instead of having to schlep to bigger towns and waste more gas money. This store boasts every grocery item you could need. There is a small but decent organic / natural food section, an international food aisle, a florist, a bakery, a deli, a Boston Market kiosk, a RedBox machine, and a Peoples' Bank kiosk that is open seven days a week. Despite close to 20 cash registers, about three are manned at any given time, and three of those (thankfully) are self-serve cash registers. I think the best thing now is their association with Shell gas stations. Using your Stop & Shop discount card allows you to rack up points towards gasoline purchase savings. My mother was positivity gleeful over her recent 50 cent per gallon discount on her gasoline at the Shell next door! (And with gas prices now...I don't blame her for being so excited!) Admittedly, I do enjoy the fact that I can buy three boxes of Kashi cereal here and bring them back to NYC with me at, compared to city prices, dirt cheap prices. (Clearly, this is the only reason I go home to visit my parents...) The town is well served by this Super Stop & Shop, though I personally miss the charm of the former small-town grocery store. read more

It's a huge, ungodly supermarket that I'm sure is crushing all the small, local food sellers. That said, this place has everything!

Robin was amazing!! She helped me in the floral department and helped us with so much, and it was unexpected kindness which is the best!! Service was above and beyond for sure!! True customer service!! read more

The store is clean, and it's easy to find what you're looking for. But, every time I have gone to this location to exchange/buy a propane tank, I've had to wait 10-15 minutes for someone to come outside and get the tank. Very slow read more

It's a useful store lacking any compelling attractors. It boasts a decent salad bar which is offset by a consistently pathetic produce department. Yes, I still go to Great Barrington, which is a step up in quality, variety and presentation. read more

It's a big grocery store with a lot of stuff. It's clean, the lighting is fine, and I've yet to be disappointed by the employees. My only gripe is with the points you can earn for the Shell gas station and how it shows up on your receipt. Far too often there is a little note on the bottom that says, "You've earned $0.00 off at Shell!" That's just odd. Other than that it's fine. read more