So disappointed.
I called earlier today to get information on a toddler group that started today mainly to find out if they had space.
The lady I spoke with me confirmed they had space available. She also confirmed the information on the website which showed I could purchase one, four or the full 12 sessions. I asked her if we should take our toddler with us and she said to find a babysitter. Upon hanging up, I read more on the website and noticed it mentioned that the toddler is a part of it so I called back again. The same lady proceeded to apologizing for giving me the wrong information and yes to take our toddler. She also mentioned she only worked the afternoons as if that is an excuse to not know about the offerings of her workplace. I should have noticed the red flag.
Anyways, I decided let's give this place a try. I asked my husband to leave work early, got my daughter all excited about a "new place" we would visit, pumped milk for my newborn and took a 30+ minute drive to this place. When I arrived the same lady, yet again, proceeded to apologize again saying I could not attend the session because I would have to pay for all 12 classes up front. I think my face showed the shock because she said she would talk to one of the therapists to see if we could attend. She came back and basically told us to leave but I'm sorry.
It took so much for us to make it there to be treated that way. The right thing would have been to honor what their website offers especially after one of their employees confirmed it and said for us to go over.
To the owner, train your staff and fix your website. For being a child-based business you failed at making my daughter feel welcomed. We left there with her feeling rejected and sad after she saw other kids but telling her we couldn't stay. read more