RENTER BEWARE!! NO CAMERAS. UNETHICAL BUSINESS PRACTICES. This storage facility is not locally…read moreowned for starters, the biggest part of the facility DOES NOT HAVE CAMERAS, no survailence! They have had many, many, many instances of burglary, mine just happened in March of 2023. They took an entire day to notify me as well, and when they did, they did it 20 min before closing so when I said I could come there, the girl complained that she leaves for the day in 20 min. The rest of the buglaries I found out about because the responding police officer said 'you would think they would've learned to put up cameras by now, we were just here not too long ago. I did a FOIA request and saw all the police reports for the many times customers have been robbed out of this facility. Trust me, Kristina and John are not the people you want by your side when something like this happens. They play dumb at every turn, John (Regional Manager) is one of the biggest manipulator/gaslighters I've come across in a long time. I asked for a phone call when I was waiting for the police to respond in March...he called me back three months later, but only because I called the call center many times asking for him to call me...he badly faked empathy and I caught him in a bunch of lies on the phone call I had with him. The facility is not in a good part of town, save yourself the trouble and do not rent here, Again, this storage facility is not 'small' or 'local', it was bought up by one of those companies that buys small business across the country, they try to put out the image that they are a small business but when you call, and get routed to the call center, they only take messages and never transfer you because 'they manage a lot of storage facilities and don't know which one you are talking about'

From the owner: American Classic Storage at 300 Bell King Rd in Newport News, VA, is a well-maintained, locally…read moreowned, and operated self-storage facility. It's known for its friendly and professional staff, cleanliness, safety, security, and unbeatable prices. This storage facility features onsite management, 24hr video surveillance, drive-up access, roll-up doors, and truck rentals. Come meet our friendly staff, let them show you around, and remember to ask about our current storage specials.

My husband and I had a great experience with TOMCO. Our driver was Deshawn and he was the best,…read morecommunicative, patient, and organized with the loading and moving process. We were also in contact with Linda during our move and we appreciated her clear communication and updates she provided us with. The loading crew handled our household goods with care which we appreciated. We truly felt taken care of by TOMCO during our experience.

Crew was absolutely amazing, efficient, kind, patient and so very careful with our family valuables…read moreand our 80+ mom in her move to a new chapter. Can't recommend Khalil, Chamell and Ivan enough..and the communications prep by Bill and Linda was the best. Smooth sailing from start to finish!

Great solution for those who want to baby their classic cars. Run by very friendly and…read moreknowledgeable car people, it is a joy to work with them. Their climate controlled facilities are immaculate. You can tell your car will be well taken care of because they truly love cars. Excellent security located in a good neighborhood.

From the owner: Collector Car Storage of Virginia features 30,000+ sq feet of indoor climate controlled and outdoor…read morevehicle storage. In & Out available. 24 hour access to our outdoor area with security. Whether you have an exotic car you want stored and maintained, a motorcycle, a boat or RV we have a specialized storage solution for you. Batter tenders, car covers and other amenities are available. Safe and secure, leave your vehicle in the hands of real enthusiasts who care about it the way you would, and not some random storage facility.

They are willing to help and keep their word . I would recommend. Definitely a good idea if you are…read morein need of movers.

I really had a poor moving experience. The final price was about three times more than what I was…read moreoriginally quoted. The movers did not come from the location that I called adding additional unknown cost. There was some initial confusion about when the movers were set to arrive. At first, I was told it was going to be a morning move, and then the night before got a call saying it would be an afternoon moving. Then the morning of the move, I got a call saying they were an hour away. It added unnecessary frustration and confusion. I thought the movers really took their time and lacked hustle. My 10 minute relocation took 6 1/2 hours. Granted it was a hard move to the third floor with no elevator, but at the end of the day they couldn't reassemble my bed. I still have furniture that's wrapped in moving material. I also have some furniture that was reassembled incorrectly. The movers did what they could, but could've been more communicative and could've benefited from more training & support from the front office.

Very professional staff and crew. Excellent communication. Moved us on short notice. Highly…read morerecommend.

I am going to preface this review by stating I found out about these flaws on moving morning and I…read morehad no time to make other moving arrangements. Up until moving day, everyone that I came into contact with was respectful and quick about returning calls. We moved from Chesapeake VA to Onslow County NC last Friday, August 29th. We wanted to save as much in a move as possible so we bought over 100 totes & packed mostly everything ourselves so basically, all we needed moved was our furniture and little things left over that we needed up until day of move. The moving crew showed up between 9-10am reeking of Marijuana. Did I see them smoke it? No, I did not but they all smelled like it so, regardless of who was actually smoking, they were all in the same cab together. Not only did they show up smelling like dope, each time they came back from a break, there was a fresh Marijuana stink. Now, what others do on their time off is their business, but when they've been entrusted to move my things, I would expect them to be sober and unencumbered by the stench of dope. I mean, these folks drove a large moving truck high on grass. Isn't this an OSHA violation? We are not yet unpacked but most of my lamp shades are damaged-bent out of shape, filthy with dirty hand prints and one of them has a gouge all the way through the shade. Some of the frames on my artwork (not fancy stuff but still) have been scratched to the point there is no way to fix them. My shoe closet has a long scratch across the top. Now, I will say, our furniture appears to be undamaged but I also haven't finished unpacking. I would hazard a guess that the damages are less than $1000 & I'll just replace the lamp shades & live with the other damages because they were able to deliver our goods the next day so, that was a plus. Our things smelled like Marijuana when they were delivered but it dissipated as the day went on. I didn't take possession on delivery date, my husband did, because I just couldn't deal with another day of dope stench. I'm waiting on our rep to call me back as they need to know of these safety issues. 2 stars because most of our furniture wasn't damaged and we did get next day delivery but seeing the damage we do have on fragile items, I'm glad we packed (and moved) all of our breakable & expensive items ourselves. Ps, I spoke with Bill the other day & gave him all this info. He said he would address it with their crew. Again, I do not know who was actually smoking the weed as I did not see them do it, only got the after effects. I see on another review someone else talked about someone on their moving crew being under the influence. Brian texted me today to ask about our move. He advised me that action had been taken but again, I told him I did not see who was actually smoking it, just that they all smelled like it & the truck had a lot of smoke in the cab. I feel this is important to note as I do not want to accuse the wrong person. He stated he thought we were happy with the move as my husband didn't mention anything before they left after delivery. My husband thinks everyone should get a pass & would never complain to a business regardless how the service went. That's why I'm the honest, but heavy, truth teller. Plus, he didn't inspect anything. Just took delivery & paid for it. **** thank you Brian for asking the time to respond to my review. Everything stated in this review is a fact. Not an opinion, but a fact. We do not smoke anything but I am very aware of the smell of Marijuana & I did not imagine it (I am not the only reviewer to mention it either) as it was only myself & the movers. So, the stench didn't just appear. My husband carted 2 lamp shades, both of which are still in the totes i packed them. The damaged shades were all packed & transported by your crew. We did not transport the artwork & it was not damaged prior to moving. As I had informed you, what my husband will not, (he) never has or will do, in the future is complain about service. It is not in his DNA. Yes, he tipped your crew but he tips everyone, regardless of whether it's earned or just ingrained in him to tip everyone. I have been accused of many things but being a liar isn't one of them. Nothing posted here is fictional or untrue. I am very aware of my things & how they appear to myself & others. I would notice one shade out of order from a distance like one 50 yard line to the other. I stand by comments, I have nothing to gain from giving my honest opinion & have not requested for damages to be repaired or items to be replaced. Just the facts ma'am. Nothing but the facts.

One of the cleanest storage facilities I've seen. Staff are friendly and no bugs, which is always…read moregood!

Isaiah Jones was extremely polite and helpful with my call today. He assisted me promptly and…read moreprofessionally as I only had a few minutes of my break at work to call. He is a prime reason I will continue to utilize min price storage.