The employees here have great customer service. I spoke with Dan and he got me a 26' moving truck…read morepretty quick. I would recommend this Uhaul location to all my friends and family.

If I could give this location, 10 stars, I certainly would…read more Here at this location, the manager, Casey, was a hero to me. After a bad experience at the 5th Street uHaul, Casey made it all OK again. This was the kindest staff and manager. He provided the service I needed, with consideration and empathy. I also heard from Seth at corporate, and I am so impressed by the integrity of these people. U haul at Pole Line location has my loyalty forever. They did the right thing . All the stars for them, highly recommend them. A huge shout out to Casey. Thank you so much.

They say they will bring you a storage unit that is ready to go and clean, but I guarantee that…read morefive days and you'll find mice crap all over your unit, and our unit had mice crap in it when we first moved in we thought it would just not be a problem. Would not recommend this place at all.

Not a storage unit that is worth your time. i spoke to a female employee on June 2nd just before…read moreclosing. She said the storage was going to be "$65.00 for a 10X20 with a $20.00 refundable deposit". On June 8th in the am my family realized we weren't going to need it after all. I called and spoke to a pleasant young man who stated that we would have to pay $2.25 each day from June 2nd-June 8th. This I understood but acknowleged I though it was closing around closing time on June 2nd so I shouldn't be charged for that day. He then gave the phone to the "bookkeeper" that ended up being the owner. She informed me that they wouldn't be charging me for June 2nd but they were going to keep my deposit and charging me for five days. She stated they have a 10 day cancelation policy and I hadn't done that. Two issues with this is 1) no one told me of this policy when I was on the phone paying them and 2) I hadn't had the unit for 10 days only half that. The owner spoke over me while I was talking, extreamly arguementative and even accused me of lying. She suggested I had changed my story when speaking to her. I reiterated what I had said verbatum and she made no further accusations on that issue. I believe this company is not a company I would want any of my family or friends to be involved with. I don't mind paying for the five days but keeping the deposit when not one foot was even on the property and they had NEVER even given me or my family a key is very unprofessional and crass. I expressed the unfairness I felt and even explained i was going to share my experience online so others could see how situations were handled. her response was very nonchalant. Now you are informed though. They may not charge as much as others up front but they have a sneaky way of getting money other ways.

No stars deserved. Moving is stressful…read more I had an appointment scheduled at the Uhaul location on 5th Street. Daniel, the manager, was too busy texting to acknowledge my presence. Finally, I gave him my information for my appointment, and he was unable to locate the appointment he made for me a week earlier. Moving is stressful. Daniel, and his I don't really care attitude, sent me out of the store with no trailer, no lights, and a completely dumbfounded that anyone could be so careless about his customers. I have used uhaul for 6 years, and this was the worst experience I've ever had. Do not go to the Uhaul on 5th Street in Pocatello. They obviously don't need the business. So don't give it to them Casey at the Pole Line location is amazing. I'll do his review next. 0 stars for your Daniel!!!! And a bad yelp.

I've used uhaul in several moves a have found them be reliable and a company one can count on to…read moredeliver on moving day. This store on 5th street in Pocatello idaho is no exception. The 26 foot truck I rented was reasonably price, easy to drive and load and came pre loaded with dollies and blankets I ordered. Uhaul let's you manage move by internet or by phone and reservations are quick and easy. This pocatello store had a good supply of box's and packing materials at good prices and store personal were very helpful in changing and confirmming reservations

I have a small unit here and it turns out they do not maintain their roofs. There was apparently…read morefrost that got through the roof and it leaked water all over my things. Including family heirloom photos that insurance can't replace. I went to the office and at first the guy told me, "I don't have any units leaking.". We showed him photos. I felt no kind of apology or anything. They wouldn't even offer a discount on the rent! If you don't wish to file a property insurance claim, go elsewhere. They don't seem to care at all.

We had a unit at the 2nd street location. We visited it on 3/28 and everything was fine. When we…read morevisited our unit again on the 31st it had been broken into - the sliding hasp had been pried open making the locking mechanism useless. We called the number multiple times to get someone to come down on the Saturday and work with us - no answer, left multiple messages which were never returned. We called the police and filed a report, and even the police had trouble getting a hold of the manager - who still didn't care to come to the unit. During this conversation with the Police Officer we were informed that the 2nd street location had several break ins over the last 6 months that the owners/managers never let the customer's know about. So we moved all our items out and swept out the unit. I left a message saying that we had vacated the unit and I didn't want to be charged for the month of April. On Monday I called again (no answers), and even went to the main street office to talk to someone in person. We waited for over 30 minutes for someone to open the office door. no one came. We left and finally got a hold of the manager a couple hours later. She was rude - like she didn't have time for my petty problems, but finally said she would be vacating our unit as of the 31st and I would NOT be charged for April. Well today I noticed that my card was charged on the 4th of April. My husband and I went back to the main street location and were met by the same woman whom I had talked to on the 2nd. She had the same attitude, like I was bothering her. She looked up our unit and it was NOT vacated. She said that she would cancel the transaction. I questioned how it could be canceled when it was already completed.. Finally after a bit of pushing she returned my storage fee and gave me the cleaning deposit back. I will be watching my account for the actual return very closely. I will NEVER rent from this company again. I'm sorry that they only have one person working two locations, but that is not the customer's fault and customer shouldn't be greeted by crappy attitudes and definitely shouldn't have to fight to get a refund when their unit is broken into and we had no option but to vacate the unit..

As it stands as of this date, I would NOT recommend this storage area - at least for RV storage…read more In the past few months, I have lost one propane tank, and just recently, the battery box and batteries off of my travel trailer. Of course the storage area is not responsible for any losses, that's pretty standard. Ownership of the of the facility has recently changed and the new owners are trying to fix the problem, but with no cameras they have no clue as to who is stealing the stuff. I spoke with the guy working there, and he admitted that I was not alone - several RV owners have had propane tanks and batteries stolen. What REALLY ticks me off is that I usually paid 6 months in advance and today severed my rental agreement with almost a month to go on the rent. When I asked for some money back I was informed that the owners wouldn't allow it. Thank goodness I only had one month left! When I asked what would have happened if I had had more than just this month left I was told that I would have forfeited ALL of my rent. This is unacceptable. Find some place else.

From the owner: H & H Intermountain Self Storage Provides Recreational Vehicle Storage, Commercial Storage,…read moreHousehold Storage Services to the Pocatello, Id Area.