While staff was always really kind, office hours are very odd (only Monday, Wednesday and Friday). Biggest disappointment was finding MOLD on items AND many BROWN RECLUSE SPIDERS. We only stored our items for a little over a month... read more

Absolutely scam! They advertise specials that they refuse to honor. I have them multiple opportunities to make it right. They chose to ghost me instead. They will SCAM YOU! Beware!!!!! read more

Mold! Had to throw everything away. When packing the truck to clean out storage unit, we found mold on everything. I called them and was told someone would call me back. No one did- we finished loading the mold covered items in the moving truck so we would not be charged another month. On our way out...The front desk employees then told us to file a claim we would need to return all items to the unit. For health reasons, We threw it away in a dumpster. The employees onsite were nice. We threw thousands of dollars away in furniture and they gave us two months credit :-( read more

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Trifling crooks. Mice invaded unit and destroyed / tore up all my clothes, bed, couch. Total loss. They even went as far as to attempt to clean up the site while I was upstairs throwing a fit with them to make it look like I was lying. Stay away. Edit: forgot to mention the unit they leased me was defective with several holes and loose groundwork which was what caused my total loss. read more

Just got a spot to store excess stuff and the process was easy & very helpful. they show and confirm the unit you are renting. bonus I was able to use their truck to facilitate the move! read more

We have used Storage Masters for the contents of my mother-in-laws house contents. We recently had an issue with our automated payment because the card expired. Melissa, the property manager was not in the office, but went back there just to take care of our issue. She couldn't have been nicer and made it very easy to just change the info and run the payment. We have never had an issue with this company and anyone we've dealt with at this company has been very pleasant to deal with. read more

Very friendly staff Diane was nice and helped me out. I definitely recommend storagemasters. Liked that they notified me when I accidentally left my unit unlocked. I do not like that the prices go up periodically but do understand read more

I chose Storage Masters as they had the best price during my search for a place to store my things. I signed up online which was a breeze. Diane in the front office couldn't have been more kind. She took me on a tour of the facility to see where my locker was going to be. She got me all setup with a free lock to use as well. She made sure there wasn't any questions I had with the paperwork. When I needed to change locker size due to needing to store more stuff, Diane was there to make the transition painless. She showed me where my new locker was going to be and made sure there were no questions left unanswered. The extra mile she went was much appreciated. The Facility is clean and well maintained. Plenty of moving supply options. The ability to rent their moving truck is a huge bonus. I would recommend them to anyone that needed a place to store their stuff. read more

Do not rent here! My daughter rented here for 2 years and her furniture is ruined....covered with mold. Storage Masters not returning her calls or giving her any information when she calls. While there recently, we talked to a man who said that he had a friend have the same issue a few months ago. Storage Masters did not help her. Inside units are not built for good air circulation. There are leak marks in the ceiling of her unit as well as a water line. Mold on the ceiling. Disgusting service and disgusting business. This is now in the hands of an attorney. Suzy T. read more

The site manager, Melissa is super easy to work with. She asks all the right questions when figuring out the size of the unit needed as well as if one needs a climate-controlled unit or not. She also made sure that the access code created worked before I independently used it. Loved the option of using their moving truck & other moving supplies at a 25% discount within 2 weeks of moving. This business is also the closest to my apartment complex on Hemsath, so quite convenient. read more

Diane and the team there are great to work with. There has been much improvement at this location since I first got in my first unit. Check them out! read more

Great storage facilities and excellent customer service from a very friendly staff. I especially recommend asking for Diane. She's always been very helpful. read more

I have used this location for several years and love it. The place is impeccably clean and I like the way they put little canisters of chemicals to control odor. There has never been an odor so may assumption is for cleanliness. I also like the fact that some of the units have a loft. The one I have rented has a loft and I could put so much more in it. Diane is very courteous and nice. She is always available to answer any questions. When I've been there the majority of the time I am stopped and asked if I want some water or cookies. On my birthday I get a birthday notification. They are always driving by the units to make sure they are secure and locked. I've used other storage units elsewhere and no one compares to the treatment given at this location. read more

I highly recommend Storage Masters - St. Charles for your storage needs. Diane was most patient and helpful as I decided to switch units on my first day of renting. The online prices are reasonable, and it is a quick process to rent online. I want to thank Diane for her friendly professionalism during the whole process. read more

I am very happy with the courteous and professional service that I have recieved for the last 4 years. I know that my unit is safe and secure. I highly recommend there service. read more

Good and clean place to store all my stuff. Everyone is super friendly as well, specially Melissa! Highly recommend!

Service was excellent. The units were clean and well maintained. And the manager Diane was extremely kind, courteous and caring.

Very friendly service, Diane is the best. Very clean, secure and well lit facility in addition to excellent customer service. Great pricing. Five stars all the way! you won't be disappointed read more

We love storage masters! They are reasonably priced and occasionally bring you water and snacks while you unload things! Units are clean and secure! read more

Conveniently located. Clean. Diane, the Manager, provided OUTSTANDING customer service.

Have had to use storage many times over the years and Storage Masters - St. Charles has been the best by far with their clean, climate controlled units. Kudos to Diane. She is always a pleasure to work with and very helpful. read more

I have been using this location for a couple years now and I am pleased with the service I receive. The manager, Diane, is always helpful and nice! I would defiantly recommend this location to anyone needing storage. read more

Went here because I was treated rudely by my last storage unit. The manager was extremely helpful. I got a great discount(50% off first two months) The manager sent me a hand written thank you note a week after I booked a unit. These people care about their customers I highly suggest using them. David Conner II www.stlcleanouts.com read more

I rented a storage locker at the St Charles, MO for my mother who's moved from a condo to an Retirement village in St Charles (Fair winds) . I had asked for info on line, but didn't get a reply, so I just went to the location in St Charles where I wanted to rent. The gentleman I talked to was very helpful, got me signed up as I knew the size we needed already. He informed me and helped me with the paper work, showed me the locker, etc. He gave me the lock for the locker, but forgot to tell me to put it on right away, so I held it for a few days as I thought we were moving things that weekend which got postponed. I got a phone call asking if I was done moving out & said, NO, we were moving things in, that's when I was informed to put the lock on even though it was empty. ****If I would change any thing, would put lights in the units as it's dark in them when they're down at the end of the isle. Thankfully the guys helping me were able to figure it out since they move a lot of people. read more

I am living in a temporary location until we find a house so I needed a place to store my apartment belongings for a few months. Tony was a lot of help to find the right size unit for me. The complimentary truck service and lock were great options offered. read more

Very well run, clean, well lit. Highly recommend Storage Masters for your storage needs.

Very fast and easy set up. You get a free lock with your unit. Great price for the size, even with the required insurance amount. So far, so good. :) read more

Mark did an excellent job of helping me find the right unit. During our tour of various units I noticed that the facility grounds are clean, the unit buildings are well maintained, the office is spotless, and video cameras cover the premises. The customer service representative (Doti) was extremely friendly and helped me in making my decision for which location I would choose. I visited some of the other local storage places and ended up at Storage Masters due to price, cleanliness, and friendliness. Thank you! read more

Been here for over a year. Steve and the rest of the staff have been fabulous to make the accommodations I needed. They are great to talk too and very friendly. Easy access, HD cameras monitoring the site. I highly recommend Storage Masters as your storage facility. read more

I lived in St. Louis nearly five years ago and have been working with many different storage units, this place is the last one I've had for about three years, and they keep my stuff safe, in air-conditioned unit. I've NEVER had any problems with them, they are always willing to help even considering most of the time I'm overseas. Set up automatic payment and you never have to worry. I will be with this place until I'm ready to move my stuff back. The employees are very polite and more than willing to help, and I bet you won't find any other storage unit that gives you gifts on your birthday. It's location is unbeatable. Believe me, if you want to store your stuff and not worry about anything. This is the place to do it. read more

STAY AWAY FROM THIS PLACE. Why do I say that? Because I've gotten constant and harassing phone calls from them for over a year, which is particularly odd due to the fact that I: - Have no need for storage beyond what my apartment can hold. - Don't live in Missouri. - Have never even set foot inside a Storage Masters. Somehow these people got my phone number and think I can help them find the person who owes them money. Despite multiple explanations that I don't know this person, and can't give them any useful information, the completely inept site manager, Doug, keeps calling. His boss, Brian, is even worse. He justifies this blatant harassment by saying things like "it's just company policy, I can't do anything about the phone calls." When I ask who makes these policies, I'm told that he owns the company. Clearly we're getting nowhere. read more

I had recently been put into a situation I did not plan for that required me to move out of my home at a moments notice. Storage Masters in Saint Charles put me in a unit that fit my needs the same day and ensured I had everything I needed to get my move done quickly as possible. The manager made sure the application and set up process was as quick and painless, especially knowing that I was already stressed. Thank you Storage Masters St Charles for assisting me in my time of need. read more

I have used Storage Masters over the past few summers. The St Charles location is really convenient as it is right down the street from my school. The staff is really helpful and they always have great rates and promotions. read more

This place is clean and the front desk associate was professional. I have never used a storage unit before and she was very patient and worked with me to find the right fit for my needs. They also have 24 hr access and climate control which was very important for me. I would definitely recommend them! read more

I originally reserved a 5x10 a month ahead but found out a few days before moving in that I needed a bigger unit. The owner was great getting me into a 10x12. Great online prices! read more

My mom stored her stuff here for three months over the summer of 2018 while downsizing from the family home. Storage Masters had major roof leakage and by the time she went to collect her belongings, both of my mother's units were completely covered in black mold. Unfortunately, my mother signed a contract w/o reading the fine print, akin to accepting the terms and conditions on a web page, that basically limits her recourse to $7500. Suffice to say that won't put a dent in the damage nor will it replace the priceless stuff like photo albums, family heirlooms and everything else near and dear to her heart. The facility has been nothing short of irresponsible and unwilling to make it right. I've only given them one star here as there is no 0 star option. You'd be better off storing your stuff under and overpass on 270. read more

Feel safe, secure, they seem to maintain property decently. Not sure why they constantly have rate increases, seems like 2 or 3 times a year. Can't imagine their overhead keeps going up that much. Other than that, Im satisfied. . read more

We've been renting a storage unit here for 4 months and have had a great experience. The initial discount we received was very good (50% off for 2 months). They also provide free locks and allow you to use their moving truck to move your stuff into the units. I highly recommend this location! read more

Terrible service, constant hidden fees, steep hill to entrance is icy in the winter, your monthly fee will raise after a few months, and can't seem to get the manager to return a phone call. Overall just a poorly ran business. read more

My roommates and I stored our college house furniture there for two summers now. They have great customer service and work with you if something accidentally goes wrong. They offer a moving truck for very cheap and they are very good about showing you where everything is and how it works. read more