Storage Now is a superior, warm and friendly, yet professional and efficient 'mom and pop' establishment, located at the SW intersection of McDonald Dr and Granite Reef Rd in Scottsdale (85250). A place where they know you by name, their outstanding ethics continually amaze me, topping each impressive gesture from the one before. Aside from the daily access hours being a little shorter than what I'm used to (closing at 6pm), it has yet to pose a problem for me these past 18 mo. The property is lifelike in size, as opposed to the burdening infinitive mass, demanded by many corporate facilities (you can actually find your way / walk out without a shuttle service to transport you!). Security is solid, with no fear of being alone in there... a feeling of vulnerability I've sensed inside other facilities. Further, the property is always so clean... one could virtually eat off the floors if it came to that. :) But the real element setting them apart from countless competitors, is in their customer service implementation. I can't imagine anything qualifying me as more special than the next patron, so I presume an equality of their divine treatment, among all. In all brutal humility, I share an actual example: My husband left town abruptly, on a long, state-paid vacation, leaving behind a series of unfinished business involving ALL my Aunt's belongings; The two had arranged for him to pack it all and store it, while a job transfer relocated her across the country practically overnight; Problem was, the unit leased containing her whole world, was a bound contract in his name; This was a feat in legal transfer without his written consent, but Heather Planellas, site manager, completely absolved / resolved this issue with the smoothest of transitions, thanks to her expertise of knowledge in proceedings of this nature. And that's just one of many examples in her extended courtesy... her persistence in excellence was the inspiration of this well-deserved review. I am in no way affiliated with Storage Now (other than the existing unit's lease in my husband's name), nor was I ever asked to leave this review... this is an honest testimonial, documenting my interactions with this company. Thank you Heather, along with the entire staff... read more

I've been a tenant of Storage Now for 15 years or more & have seen at least 4 management teams come & go. I've had little complaint. The current team are approachable, friendly, love to chat and go out of their way to help a customer in any way they can. If one is having financial issues, they will work with them. Manager Heather knows her stuff & the storage business like the back of her hand. The people there love their work & reach out to others at the holidays. The holiday decorations add to the ambience. The place is climate controlled, so one can feel comfortable working inside a unit no matter the season. Most items can be stored safely without harm. Pricing is reasonable compared to other places and sites are valleywide, so one should be able to find a site close to them. I would recommend Storage Now to anyone seeking a solution to their storage needs. read more

Good reviews are the result of the promise of a second month of half price rent so don't be fooled by all the 5 star ratings. My actual experience was horrible. I called a week before my move from IL and I was told by the manager that I was all set. The day my movers arrived I was told I didn't have a reservation and then the manager left the office early and I was told to call her immediately for my access code. I called several times, however, I only reached the fax number and the national 800 number. I had to scramble and find another storage facility. So, for those of you moving from a distance, I'd recommend using another facility!! read more

This is a great storage place the only issue I have is that it closes at 6 PM which makes it inconvenient for me if I need extra time to either access it or whatever. The staff has always been super friendly which is definitely important especially nowadays and particular Serina and Anita I have always been helpful and I admire the integrity that is transparent. I have had a storage pet unit in the past it has been overpriced and I can definitely say I also appreciate the low-cost. read more

Came into this location for the first time today and needed a unit quick for a spur of the moment move. I was amazed at the customer service that was provided by Serina the property manager! I have to admit I am extremely indecisive, and she took the time to walk me to each unit and show me all my options and price ranges. I appreciated the genuine care for customers, and will be recommending Storage Now on McDonald to anyone looking for a storage unit! read more

I have used Storage Now on different occasions since the 90's. Always very friendly, most helpful, very secure and immaculate (no bugs or critters). The air is nice and cool inside to help protect your belongings. I would give them an A+ as a business in all categories. So if your looking for a place to store your things you have now found it!. This is the best storage place ever! Heather is wonderful and always available to help you! read more

I chose this storage place because it was fully enclosed, meaning, I didn't have to park next to a garage door in the hot sun to load/unload. Parking is ample and convenient. The unit I rented was in the basement storage area. Very clean throughout and a roomy elevator and lots of different types of dollies and carts to chose from. I dealt with three different staff members and all were very friendly and helpful. read more

The units are well maintained and have all the necessary equipment available to load and unload your possessions. The staff is knowledgeable and friendly and always willing to help with any questions. Rental rates have just increased 8% which seems a bit much but hopefully they will remain stable for a few years. I think renters should get a reduction or discount if they pay their rent on time for a full year. read more

I have been at this storage facility for about 16 years, and the reason is customer service. The manager(s) at this facility have always been the best of the best. Heather who manages the facility now is so kind. I was reorganizing things in my unit and she was worried I was dehydrated and brought me a bottle of water. It is clean, no bugs, it is cool and I am very appreciative for her assistance. read more

Knowledgeable and great customer service is what makes Storage Now an ideal place to do business with. Heather (property mgr) is wonderful to work with. The facility is very clean, well cooled and has ample carts to make make moving and storage an easy transition. I'm glad I chose them to store my belongings until I get settled. read more

A friend referred me to this facility. Met with Serina who was very polite and professional. Arrangements were easily made and I received a tour of the facility. Excellent security procedures and I felt confident using the facility to store my valuables. I'd recommend this company to anyone. read more

This is a fantastic facility. Heather and Aaron are very friendly with great customer service skills. Storage Now is the best storage facility I have ever used. It is very clean, everything is always in working order, there are plenty of carts and dollies, etc. I strongly recommend it! read more

Janet L. I have been a customer of Storage Now for over a year and it is a very clean facility, very nice and helpful people in the office and have always helped with whatever needs or concerns we have. I would highly recommend Storage Now to everyone! read more

Storage Now on McDonald rocks! They are clean great service. So glad they are in my area!! Anita and Serina are fantastic!!! Serina found my first unit and Anita helped me find another unit for a great deal that was nearby. 10/10 would reccomend. read more

Great storage units that are easily accessible and great customer service. Anita was the manager on site that helped with everything. Overall we were happy with our first experience and would definitely use again! read more

My husband and I have been renting for over 2 years. This is a great place to rent storage and the people who work and operate this facility are the best around! They make you feel like you are family there. read more

We needed a small unit to store items from our folks house - Gabe was great to work with - got us squared away in a perfect space. Secure building - easy to get a cart and load and unload - helpful staff. read more

my unit wasnt the closest to the elevator but it was clean and very cool located next to one of the chillers and on the end for easy access- very nice for summer!- Friendly helpful staff read more

Called Storage Now the same week we needed a rental unit and got great service. Heather was very professional and accommodating. I definitely recommend them! read more