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    Storage Post Self Storage

    3.8 (59 reviews)
    Closed 9:00 am - 6:00 pm

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    Response time

    2 hours

    Response rate

    100%

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    EXACTLY from their online rental info that does not include a lot of important  info needed to relay imperative info to protect yourself.

    They won't answer ANY initial questions in writing regarding the unit you're interested in!!! They want you to foolishly rent based on an obviously unreliable verbal agreement!!!! To cover this scamming way of doing evil business, it states on their online info EXACTLY, "26. NO ORAL AGREEMENTS: This Agreement contains the entire agreement between Manager and Occupant, and no oral agreements shall be of any effect whatsoever. The Owner's agents' and employees' or Manager's agents and employees ORAL STATEMENTS DO NOT CONSTITUTE WARRANTIES and shall not be relied upon by the Occupant." INSTEAD of acting like a real business by simply answering 3/4 very simple questions via email, they waste time and insist that you HAVE to call TO GET 0 guarantee of what they want to tell you via the scam unreliable phone call info.

    Wet boxes after pipe/sprinkler leak at Storage Post Brooklyn. Difficult to deal with when resolving claim.
    Amber M.

    WATER LEAK AT FACILITY DAMAGE CLAIM - Long and difficult process After 6 months of trying to get Storage Post to respond to my emails they offered me less than 10% loss. DO NOT STORE ANYTHING OF VALUE HERE I even paid for their Tenant Elite Protection Plan What's the point of a Storage Unit if everything is damaged and the business does not take responsibility? USE ANY OTHER BUSINESS When trying to organize the soaking wet objects of my life, late in the evening (work during the day) there was a couple screaming and throwing objects at each other. I DID NOT FEEL SAFE. SECURITY CAMERAS - advertised but in contract it states that they are not monitored and no liability. What's the point? I had put everything in storage while moving house. All damaged beyond repair. I don't know if any other storage facility would be better, feels like they are going to try everything to pay as little as possible. In the future I would try any other place, and advise my friends and anyone I know to do the same. WHAT YOU NEED TO KNOW: Storage Post offered $2000 They did not send a copy of the Elite Tenant Protection Plan (limit $5000) when starting, only sent after they made an offer of $2000, with a limit of $2000 - so suspicious. Did they just make that up? Shady business. I am still talking with them and hope that they will do right. Coronavirus and quarantine has been an interesting time, I think it's worth looking how we as individuals, companies and society follow through on our obligations. How can we treat each other better? I think the businesses that will survive the future will be the ones that people want to use. CONSUMER BEWARE - we can vote with our feet

    Peter F.

    They've cancelled 24 hour access for non-commercial accounts. I signed my lease on 11/09 with 24 hour access as part of the agreement, but on 11/16 they cut their hours by 52%. The only way they notified tenants was this sheet of paper...no email, no phone call. They've cited security as the issue...why not hire more staff to cover the evening shift?

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    2 months ago

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    23 days ago

    very seamless process, highly recommend, miguel was a great help and made sure everything was set up properly.

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    10 months ago

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    4 months ago

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    1 year ago

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    1 year ago

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    6 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    Great to hear Michael, thanks for your feedback!

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    5 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    7 years ago

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    Thank you for your feedback Deborah!

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    2 years ago

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    3 years ago

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    7 years ago

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    Brett thanks for your feedback!

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    4 years ago

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    7 years ago

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    Thanks for your feedback and for being the best part of Storage Post!

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    7 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    Thanks Ruff, we appreciate your feedback!

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    7 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    Thanks for your feedback Sharon!

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    11 years ago

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    10 years ago

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    9 years ago

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    5 years ago

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    7 years ago

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    8 years ago

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    Thank you for your business and feedback!

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    6 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Storage Post Self Storage

    Review Highlights - Storage Post Self Storage

    I called because I had moved unexpectedly out of state and left some items in my storage unit.

    Mentioned in 12 reviews

    Read more highlights

    Securespace Self Storage Maspeth Queens - SecureSpace Climate-Controlled Self Storage in Maspeth - Queens NY.

    Securespace Self Storage Maspeth Queens

    (21 reviews)

    On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

    Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

    Clutter Moving & Storage - Clutter's professional moving experts

    Clutter Moving & Storage

    (848 reviews)

    West Village

    I've used Clutter's multiple pickup /drop-off service, and I want to be very clear: every single…read moremover I've worked with has been exceptional. They are professional, efficient, mostly careful with belongings, and consistently helpful. If I could hire the movers themselves, I would; they are the strongest part of this company. Unfortunately, the claims/ and most customer service experience is the complete opposite, and it has reached a point where I would hesitate to use Clutter again. My original (close-out) appointment was cancelled because Clutter attempted a second authorization on my card without notifying me despite the fact that all fees had already been paid. I keep my cards locked due to past fraud, so the lack of communication directly caused the cancellation. When I contacted the claims department, the responses I received were unprofessional, templated, and dismissive. Instead of acknowledging this, the representative by the name of Dayane responded with, "I'm sorry that you felt the need to..." - a phrase that is inappropriate, unprofessional, and shifts blame onto the customer rather than addressing the company's actions. To make matters worse, when the issue was escalated, the next representative, used the phrase "from your perspective." As someone who has worked in customer service for most of my career, I know the difference between neutral language and dismissive, liability‑shielding language. Phrases like "your perspective" or "you felt the need to" are not neutral - they minimize the actual issue and place the burden back on the customer. This is not how I was trained to speak to customers, even in difficult situations, and it's concerning to see it used repeatedly as part of their standard script. To be fair, Karoll did offer to schedule a call, and I appreciated the willingness to follow up. But the fact that it took escalation to receive a basic level of professionalism only highlights the inconsistency and lack of training within the claims/customer service team. Clutter has a great concept and outstanding movers, but the claims/customer service department needs serious improvement. Until that happens, the customer service experience - not the movers - is the reason I would think twice before using Clutter again. BTW - A clothing rack and several of my bins were returned broken

    Booking for NYU student summer storage was very easy. On moving day communications were clear and…read moretimely and movers were very professional. The cost was less than the two competitors that I consulted. I can't comment yet on delivery but I am expecting it to be similar in quality to the booking and pickup.

    Storage Post Self Storage - selfstorage - Updated May 2026

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