Elizabeth help me get into a unit was very nice and professional made me get into a perfect size at…read morea perfect price. Didn't hesitate to show me all the sizes that were available.

Deleted one star from my previous review For the owner or manager trying to gaslight me by saying…read morethat the lines on the pictures that I've provided are cracks in the cement blocks is just BS. They are mud tubes specifically from termites. Anyone looking at those pictures can blow them up and see that they are external to the wall (on top of the cinderblock ) and not a crack in the cinderblock. Besides, I actually crushed one of the mud tube lines and they were mud tubes. On top of that the two pieces of antique furniture that I had right up against that area is the only thing that got termites. They didn't come in with the furniture. The furniture was destroyed because of the termites that are in the facility. They came up through the openings in one of the other pictures at the base of the wall. And spread out from there. I ended up taking my furniture right to the dump because I didn't want to bring a termite infestation with me

They have low prices to get you in a unit and 2 months later they will jack up your price by a…read morewhopping 40% which they said is automatically done by the computer. They said it's standard practice but I didn't deal with that anywhere else. This place is humid and stinks bad of urine and cigarettes. That ruins your stuff by allowing homeless to live on property. Jessica is the worst manager ever she follows people around and gets all up in your business by standing close to you when you're putting things away. Their excuse is they always do that. How convenient. After explaining my concerns I got only one call this whole time renting here. It was from rude Jessica Martinez to cancel my "lease." not to ask about my experience or nothing just treats you like shit. I will gladly leave your dumpy storage place but first let me warn others.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 1239 N 54th Ave is no exception. Our Phoenix storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near W Latham St and N 51st Ave, we're trusted by neighbors in Centura West, Belaire, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Staff is very professional and organized . Kandi really listens and is patient which is hard to…read morefind . Thank you

This is a great facility. The property manager there sandy just makes you feel warmed and welcomed…read more Helps you with all needs and questions you may have with her. I have currently had several units there for my storing needs and find the location and the property spectacular. Sandy just does a great job. Anytime I show up it's a great by name and ask if I need anything. As far as the actual property goes it is clean and kept up very well constantly kept up and kept to standards for all who come in. I would honestly give this property a 6 star rating if I could but 5 is the most Yelp allows you to do. Right next to a gas station so if you get thirsty hop on over and grab yourself some refreshments. Also next to a Walmart just in case you need anything that this storage does not already sell. They have a lot of supplies you can buy from them already.

If I could leave a zero I would. I became a customer in August 2014. I had never used CubeSmart…read morebefore but was in search of a storage facility to house my personal belongings preparing for the sale of my home. Moving is taxing. I purposefully asked about the safety and crime at this location and was assured there were 24hour camera's covering the property and any necessity to review footage associated with my unit would be allowed. The purchase of insurance is apart of the contract and between Cubesmart's own representatives, security, and the insurance company, my belongings would be alright. You could imagine my surprise, as well as the moving company who was with me, as I opened my storage unit one month later and found my belongings stolen, package stuffing all over the floor. I hope you never have the misfortune of being robbed. To have the items that mean the most to you, collected over a lifetime, taken. After informing the Phoenix police I also discovered how unfriendly Cubesmart staff is when something negative happens on their property. One woman rolled her eyes and didn't even flinch at the idea there was a theft on the property. Little help was offered and she seemed focused on getting me out of the office and their faces. I was not confrontational, as I was still quite in shock. The movers who were with me attested to this. Including the $100 deductible for the insurance coverage associated with my contract I paid CubeSmart even though their not willing to share with me how long I was renting an empty space! I've gone online to share my story, in an effort to make the public aware of what happened to me at this location, and prevent anyone else from experiencing the violation and vulnerability that comes with being robbed. I'm grossly disappointed.

I've had two bad experiences here--one when I moved in and one when I moved out…read more When I moved in, the manager was unfriendly and not warm. She turned several people away while helping me who were merely trying to pay for their monthly bill. It is hard to believe there was no other staff to take care of this or multitasking ability. Those customers should not have to come back to pay for their service. When I moved out, it was even worse. The latch that slides on the door would not slide after I removed my lock, so I couldn't get my storage space open. I called the front desk to have them call someone over to help me, and she asked me why I didn't have anything to spray on it. Why would I bring something to spray on the door? It isn't my facility to upkeep. Then she said that if I couldn't open it, that she probably couldn't. She said there was no maintenance man there on the weekend, so I'd have to come back. The whole point of me being there was because I needed the stuff then to move into my new place! I don't live super close to there and I shouldn't have to go back because they have old locks. Their job is to have a working facility, and luckily I got it open after a good 20 minutes with no help from them. This place doesn't just have awful customer service, it has NO customer service. I'm in the industry and have rarely experienced anything as bad as this. That manager needs to be retrained in hospitality for sure, and the facility needs to be updated at the very least. I definitely don't recommend this place for any reason.

I rented a small 5x5 unit here in February 2025 solely because it was advertised at $19 per month…read more Since then, the rate has been increased repeatedly in less than a year--from $19 to around $30, then $50, and now $70 per month. That is more than triple the original price in under a year. When I contacted management to raise concerns, I was told they can increase the rent however and whenever they want, and that if I don't like it my only option is to vacate the unit. That response is unreasonable, particularly given that customers cannot easily move their belongings on short notice--especially when living out of state. This pricing structure feels intentionally designed to lure customers in with a low introductory rate and then impose steep, frequent increases once their property is stored. I would not recommend this location to anyone who expects fair, transparent, or stable pricing. The BBB & Attorney General are currently investigating their practices.

I Received outstanding service from Victoria, when I went in not knowing exactly what I needed…read more Thank you

We had an incredible experience with cool box. The box was dropped off exactly as instructed and…read morepicked up when they said they would. We had read other reviews and were a bit apprehensive and weren't sure which portable storage to use, but decided to go with cool box and we will definitely be using them again.

After having a miscommunication error I received emails for a final notice for billing. I called in…read moreand spoke with Kerry in collections. She was incredibly helpful and very professional. She was able to clearly explain to me where the ball was dropped and normal operating procedures. She was sympathetic to my situation, understanding and appropriately handled everything. Regardless of the errors made I will definitely use Cool Box again in the future because Kerry helped me to feel confident in the company. Thank you!