I have been using Pirates Cove Ann Arbor for almost 5 years now and have been extremely happy with…read morethe service and facility. The facility is well kept and clean. Any time I had an issue (which every time was self-created) they responded quickly to take care of it and always kept me informed. The people at Pirates Cove are always friendly and great to work with. I would definitely recommend Pirates Cove Ann Arbor to anyone.

Great facility. Very clean, well managed, and with good security. I looked at a few other places…read morebefore choosing Pirates Cove. Many thanks to Teresa (with no "h") and Christine, who provided outstanding service and made the whole process fun.

This place is awesome! The brothers that work in the office are very friendly and professional. I…read moreneeded a slip for my boat and they got me one right away. They made the process extreamly easy for me and I would recommend The Oasis Storage to anyone who needs outdoor storage for thier boat or RV!

I put my entire house into one of their units. It was all still there 9 months later when I…read morereturned to move it out. Convenient location. Cheap. Secure. Weatherproof. Only thing that could have made it better was if their units were climate controlled.

There are so many options for storage rental but this is the only place out of 7 businesses that I…read morecalled, that had a live person answer and she was so helpful. What a relief.

I loved storing my schtuff here as much as to be expected. Put it in, close the door, fuhgetaboutit…read moreuntil you actually need it and put that cycle on repeat. What made the whole experience pleasant however was the manager of the facility, Teri. She is very friendly, professional, accommodating and she makes this place an overall stellar mini storage facility. They sell packaging supplies like boxes and tape, locks for your unit and Uhaul rental vans/boxtrucks are available for rent. There is a coded gate for entry and Teri lives on the premises which adds an additional sense of security.

I had a storage unit here for about 3 years with no issues or problems. The site is secure, the…read moreunit was clean and well constructed, and the location was very convenient to my home. I didn't need assistance often but when I did the desk staff was very friendly. The move out process was easy and they give you a 4 day grace period if your move out coincides with your monthly renewal date, so you have a good amount of time should you need it before getting charged. They did accidentally charge me after I moved out but a quick phone call got me a nice apology and my money refunded ASAP. Not a huge problem. Prices were on par with other storage areas I've used as well. Units fill up quickly in the spring as students get storage units for their things for the summer so I'd recommend getting a space in the winter or fall just in case. Pretty good across the board!

These guys are really outstanding! The facility is excellent, clean, safe, well maintained. The…read morestaff is very professional, helpful and make the whole process as easy as possible. This is my family's second time using them and they have always done an excellent job, trustworthy and safe.

I wanted to write another review on this place. My first visit here was not the best, however the…read moremanager has changed her ways and was overly polite and helpful to myself and other customers that came while I was there. Unfortunately, she was the only person working on that day and it was like super busy, but she handled all of us very well. I was able to purchase a unit and locks at a very good price.

If I could rate zero stars, I would! I am a customer with 2…read moreunits for more than 18 years. Wednesday, 12/23/21, Stefannie Cook, the site manager posted a 4 month charge to my credit card for one unit ($420), and $0 on the remaining unit. When I brought this to her attention, she said there was nothing she could do to reverse the charge, that I needed to leave the premises, and that I could wait for an email correction. I requested to speak to the manager. Stefannie reluctantly gave me a name, Carrie, but implied that it was too late to expect a response. Carrie did answer and attempted to provide guidance to Stefannie. Stefannie refused to resolve the situation, instead she called the police. On the phone she described me as a black person, dressed in black, with a black hoodie, who was irate, maybe carrying a gun, and she feared for her life. During this current climate, I felt threatened. I am 70 years old Black Woman who was not carrying a gun, and the Canton Police Officer (white) described me as calm. Two additional charges of $289 were posted to my charge card later that evening. It's now Christmas. The original $420 has not been reversed. Previous staff have been able to post same day adjustments. I just wanted to pay the correct amount for my units, receive my receipt the payment, and not experience a police encounter.

Staff was always ready to help. Friendly and accommodating. We used the covered rear loading dock…read moreseveral times - very convenient.

I would never store my items here. Not happy with the service. Don't know what happened to the…read morevery personable young lady who was such a huge help to me. I think her name was Tracy. She was one of the reasons I was storing things at this facility. I'll be going elsewhere in the future.

Wow''' The best thing I can say is EXCEPTIONAL . Easy access, very pleasent help, clean and it…read morelooks very new. Rates are veery reasonable. Thank you pirates Cove!!!!

Brand new clean facility, complete with friendly, family-oriented staff who work and live onsite…read more If you rent here right now, chances are great that you will be the first person to ever occupy that space. Straight-up, no high-pressure sales, the property is very secure, but access is easy. The hours listed through Yelp are for the front business office. Gate access for existing customers remains open until 9 pm. This is not a 24 hour access facility. I have a larger, climate-controlled unit. One of the nice perks of this place is the overhead motion-detecting light system. I don't know if all inside units have that, but it's nice and not usual. It is not cheap to store belongings in secure climate control, but I think the prices here are reasonably competitive. The owner told me that if they decide to do price increases they space them about 11 months apart and the increases would be $3 or $5 at a time not $20 or $50 like I watch the other places do. Very few people these days can afford to pay for a whole year's worth of storage at a time. I see a lot of these places lure people in with nice introductory rates and promotions, to then jack the prices way up once they are all moved in. Moving is expensive. Storage is expensive. If you aren't careful you could lose everything. I did not take my decision to store my property here lightly, and like I said so far I am happy with the experience.

Great service! These guys go above and beyond to get the job done. Would recommend your move. ​read more

Best service ever. MiKe is so quick and efficient . Always heLped me move within Michigan with no…read morehassle. Highly recommend