Now owned by Storage rental of America. Don't rent here! They increase rates without notice and…read moredo not take care of property. Also climate control is NOT 10 deg over or under outside temp. Equipment or personal items not safe at 85+ deg or less than 30 deg. Bad customer support and management

I am the president of a small, arts non-profit. We have used Five Star Store-It Airey Ct. since…read more2011. The facilities are very clean and easily accessible. The management of Five Star Store-It Airey has been very communicative, flexible, and generous in working with us. I couldn't ask for a better experience. I highly recommend them.

This place is awesome! The brothers that work in the office are very friendly and professional. I…read moreneeded a slip for my boat and they got me one right away. They made the process extreamly easy for me and I would recommend The Oasis Storage to anyone who needs outdoor storage for thier boat or RV!

I put my entire house into one of their units. It was all still there 9 months later when I…read morereturned to move it out. Convenient location. Cheap. Secure. Weatherproof. Only thing that could have made it better was if their units were climate controlled.

BEWARE-initially a nice & friendly place but the tables turned with my mother and I having the same…read morename. We each had different units and rented at different times. The staff became confused with our similar names so they changed our names for their own convenience and without notifying us. This all came to be with my mother passing away and the storage facility started doing unscrupulous business tactics, they created their own mess and refused to correct it. They admitted their errors and provided me with their own documentation to review. Interesting, they are so confused with their own billing mishandling they can't even explain to me what they did-I had to go through their own documents to comprehend their level of incompetence, which is shocking to say the least. They changed customers names, even though they have our driver's license on record, for their own convenience in order to distinguish us. They were paid for their storage unit. Payment is not the issue but their INTERNAL BILLING PRACTICE. They admitted they were confused themselves and left our accounts a mess and have REFUSED TO CORRECT the paid receipts to reflect the proper name of the customer occupying the storage unit. They changed the customer addresses resulting in the wrong customer address on the receipts, charged my card without my authorization to pay on another's persons storage unit and only refunded my card when I received a notification of an unauthorized charge. They assigned legal liability responsibility of the unit because they said someone needs to be held responsible for the unit, although they had a contact for the person responsible for the account and who obviously clean out the unit. I was merely the emergency contact only on the storage unit-I didn't know you could be held legally responsible for something if you're merely an emergency contact person. They sent someone else's receipts to my email address and put my address on the receipt-all reflecting an incorrect name, the name they elected to change/reflect. Many attempts have been made to sit down with them in a reasonable manner to review their own records and they have refused. They manually change documents and falsified records to reflect their own narrative. Now I see how people get wrongfully accused of a crime because I am-it was not my unit and never was my unit. I held my own unit, paid for my own unit and left my unit and took my belongings to another facility where they weren't so scattered and they don't change people names because they have the same name. You have incompetent people who change the course of an account and because they knowingly made the changes refuse to admit their own wrong doing to correct their mistake. All I asked was for them to correct their manually produced receipts 3 of them to reflect the correct name of the person occupying the storage unit, correct the address on the receipts because it is a wrong address and explain their error. But, no! So I am forced to share their level of incompetence and caution you in renting from them. I reported them to the BBB and they refused to respond-because they know they are WRONG.

Great service when needed in a pinch when moving my grandparents things from their home. Needed a…read moreshort term storage unit for a few months. Kathleen was great to work with. When an issue arised she was quick to call and notify me and it was rectified immediately.

I had a piece of furniture that was no longer needed and was in excellent condition. The Hunks were…read moreright on time, friendly and professional. They got the job done efficiently and the price was reasonable. I like that the item will be donated and not just junked. They also moved me to another location a couple years ago and did an awesome job that time.

An addendum to the review I wrote a few days ago. I trashed them in that review for not showing up…read morewhen expected. Since then, they made it right, so it's only fair that I try to do the same. On the Monday following the no-show, I got a call from the owner with an apology and an assurance that he would talk to his crew about better communication with clients. He made arrangements to reschedule at my earliest convenience, and everything went smoothly. Based on this second try, I would recommend them.

Best storage place around. I love it. The owner Jim is one everybody needs to experience.read more

I was appalled with how the woman treated me the other day. Unfortunate for me I was on the way…read morehome and had car trouble just north of Dix-Toledo. I had to push my car south on telegraph and that was the first drive I came too, it was 88 degrees and I couldn't push anymore, so to get it off the main road I pushed it just inside their driveway. (I drive a tiny Toyota) The woman, whom I believe lived/owned this storage place, walked over to me and VERY RUDELY wanted to know just how long I'd be there, not oh I'm sorry is there anything I can do to help, just when will you move I have people with RV's that need to get out. It was just very sad to me that she had no empathy or care other than how much of a burden my car was. I was rudely asked if AAA was on the way. At that point they weren't but I did call and they said it could be up to an hour and a half. Luckily they came quick and ingot out of her precious driveway. I hope she doesn't run her business the same way because she was very rude and uncaring of another human being who clearly was having a rough moment. What goes around comes around.