My recent experience with public storage is the first experience I've had ever renting a storage…read moreunit. With that being said I will say, that this experience has been absolutely amazing! The convenience and ease of the entire rental and moving process made having to have a storage unit in the first place so much more bearable. I'd also like to give a HUGE shout out to the property manager Marcia Fantroy for going above and beyond, being so knowledgeable, helpful, and easy to communicate with! If I could I'd give her a 10 star rating all day! Thanks for being such a great business Public Storage!

Got robbed during middle of the day. Cameras are all over the main enterance, yet there is no way…read moreto see who took my stuff? $65k worth of tools stolen, and they won't question anyone during the day/time of incident.

Affordable storage is a cntradiction. When ever you get more secure, the cost goes up. This drive…read moreup facility is nicely laid out and has over 300 units of different sizes. It was raining a lot when i looked three different units and the insides were completely dry. No water on the concrete floor!!! TIP: if you buy two months up front, it is half off each month and then she gave me a 10% military discount. This place is month to month, so no year contract!!!

Jackie was wonderful and helped me pick the best unit for my needs. They have a new climate…read morecontrolled building and a 50% off special for the first two months. It may not last long so call to confirm. They are open on Mondays now contrary to some website information. Remember that you will need to insure your own items if they are of value to you. There is a gate and you will receive a personalized gate code as well. Super convenient for residents in the Northtown area. Prices are cheaper than most as well. I very much like to give credit where it is due. Thanks, Jackie.

started out with clean, new facility, reasonable rates near my home. now rates keep jumping up…read morefor no apparent reason and for the last 3 months the parking lot side entrance has been broken for "lack of parts" and last week the front door keypad was out of order and I was directed to the opposite side of the building from my unit. I went in the front door opened by the manager, went to my unit and carried out what I could in 1 trip then left. Broken equipment for entrance should be repaired or replaced immediately. we pay our high rent and we should receive high service!!

Bait and switch!! Read read read the contract!! While you are busy moving your belongings they are…read morehurriedly having you sign a contract without letting you know they can hike your rate significantly at their whim. My rate has tripled in less than a year. Another billion dollar company taking advantage of average people for their million dollar yachts and huge mansions.

I think it's easier to manage your reservation through the app, but i prefer stopping by in person…read more I've rented trucks from this location 4 times in the past few years for in town moves. Every person I've worked with has be competent and most are fun! This downtown location is usually busy, but I've never had to wait long. The staff makes check easy. If you drop off after hours, they send you a receipt the next day. Price is better during the week will have the best value.

I recently rented a 10' truck and received an email on May 20 with a pick up address of 1520…read moreLocust, Kansas City, MO. On my pick-up date, I waiting in line for 20 minutes. Once I got to the counter, the clerk told me that I had to pick up the truck at another location (3100 Main, Kansas City, MO). Since I didn't have a car (as I thought I was picking up the truck) I had to take an Uber the other site. When I arrived at the second location, there was another long line (20 minute wait). While in line, I received a call from U-Haul inquiring if I was still getting my truck since I was past the pick up time - the audacity. I ordered a dolley and it wasn't in the truck. I purchased a round lock for the truck and the cashier failed to tell me that it wouldn't fit on the truck's lock, so I had to purchase another one at Home Depot. There was less than 1/4 tank of gas in the truck when I picked it up.

Doesn't appear to be open for business. -- Disappointed. Phone not answered. Email kicks back.read more

If you want to shop/buy, the entrance is on the East side of the building. If you are directionaly…read morechallenged, that's the side closest to downtown KCMO. To drop off items to recycle, go to the KCK side of the building. I love that there is an organization that devotes its energy to recycling electronics and office furniture. They will take your electronics, and you can also shop around for computers and office furniture. Need a large filing cabinet? This is your place. If you are REALLY good at messing around with computers, this is the place to get a cheap one, or get some parts to do whatever with...art? When I need a new desk chair, I will probably be headed back down there. The employees were engaging and helpful. Just another reason to take an adventure in the West Bottoms.

AVOID…read more Unprofessional, cost over runs, poorly packed so all goods damaged... Writing this review so you can avoid being ripped off, messed around and heartbroken. Had the family heirlooms out for them, photographed, and itemized and got a bid... which they later viewed as an estimate--- they moved like snails, ran way over time for such a few items and it was not professionally packed. So when shipped 5 boxes- they arrived in fine condition but everything inside was broken or damaged.. heavy things were packed on top of fragile things. Many items - crystal and such were shattered and the company was not even apologetic and demanded the fees and invoked their .39 cent per pound default insurance as they did not offer more coverage. The cost of what could be repaired was $2500 dollars and we paid them $1900 on top and they gave us about 37.80 for repairs ! Decided to repack everything at additional cost as we had no choice as they would not repack or make good.

The guys were friendly and kind. They were careful with our things and never even bumped a wall…read more They did a great job with great attitudes!

Excellent storage facility never had an issue. The owner Jim Parsons is the nicest guy very helpful…read moreI do not want to leave the facility but just moved out of the area.

I am relocating to Overland Park Kansas in September. I called all around Johnson county for weeks…read moreunsuccessfully searching for RV storage. I had almost given up when stumbled on this newly opened location. I left a VM & were promptly called back by owner Jim. He pleasantly described the property layout and our various options. I then logged onto his user friendly website & immediately reserved one of his affordable 40' sites. A few days later I regretted not reserving one of the 50' sites. I contacted Jim & and he gladly modified my reservation to a 50' without any hassle. Knowing that I was moving to Overland Park from out of state, Jim spent time on the phone with me answering several questions I had about the area. Super nice guy willing to go out of his way to help me out.

Clean, lots of units, and even has e-pay for the washers. First time using a laundry mat in a long…read moretime and definitely will be using for blankets and other items when needed!

I gotta say this is a well maintained and clean laundry mat. I even past my local laundry mat…read morebecause it dingy un kept and the operators watch you like your going to break their machines. The operator here is friendly and willing to help all. It keeps me coming back.