Monday 7/22 I signed a contract with Battle Ground Mini Storage for unit number 404. Tuesday 7/23…read morearound 7pm I went to my storage unit, and found that there was a lock placed on the door, preventing me from accessing the unit. The office was closed. I called and left a voicemail. Wednesday, my plan was to ride my motorcycle to the storage unit, store my motorcycle in my storage and pickup the 20ft uhaul truck I reserved for an 8am pickup. I had already supplied my registration insurance for my motorcycle. Because a lock was placed on my unit preventing me access, I was not able to store my motorcycle, and forced to catch an Uber to pick up the uhaul. When I arrived to pickup the uhual the morning of 7/24 at 8am, after paying for the uhual and completing majority of the self check-in process, I found there was not a combination lock on the back of the truck. I looked all around the truck and inside the truck. I called uhual customer service, who attempted to reach the site manager. The site manager did not answer. I was then transferred to the schedule department. From there I was rerouted to Orchards location. Due to Battle Ground Mini storage not upholding their end of the rental agreement, I then had to take another Uber to the Orchard location. I arrived home at 9:30am versus my planed time of 8:30am. I hired movers through uhual to start at 9am. So I lost 30 minutes of moving time, as they were sitting waiting for me. I called the Battle Ground mini storage location and spoke to Emma. Emma advised a lock was placed on my storage unit by mistake from there their security team. She also advised she didn't know why the combination lock was not placed on the truck, and that my reservation was in the system for self check-in. As of today Emma is ignoring me. I have emailed Battle Ground Storage Unit on 08/13 and 08/19, and I have not received any response. This is the total cost I ensured due to Battle Ground Mini storage placing a lock on my storage unit causing me not to have access to my unit and for their staff not setting the combination lock on the truck: 1st Uber trip-$21.44 2nd Uber trip-$34.68 Movers: $47.50 Total $103.62 I would like to be reimbursed for $103.62. In addition, I canceled the storage right away, due to having to get a unit elsewhere and I was told I would receive a refund, for $44.84 for the unit, and I have not.

I found a great deal here, very clean, and good customer service…read more The facility is very safe and secured.

I have had nothing but excellent service when dealing with Royal Mini Storage. the place is top…read morenotch clean secure. no complaints. definitely recommend.

Over the years, I have greatly appreciated the services of this storage company. It is clean and…read morewell-organized, and the staff is fantastic. Their service is exceptionally professional.

I rented a storage unit from Principal Storage and the staff were really friendly and helpful. The…read moreprocess was also easy. The building itself is very clean and has security cameras everywhere. I will be comfortable coming here anytime, even by myself, because it is so well lit and secure.

Andrew is absolutely amazing. I purchased a storage unit back in June when I was moving back home…read morefrom 5 hours away. They are super accomadating. Let me pick up my key a day early since I had a long drive and figured I'd be back after they closed the next day. The storage units are clean, temp controlled. They have rolling carts to transport belongings around the building. I even once locked myself in the staircase (oops) and I called the front desk and Andrew was super kind and understanding and came and got me out right away. I only had it for a few months but didn't expect to have such a great experience and customer service from a storage place. Highly, HIGHLY recommend.

I have rented 2 storage units at this location (not to be confused with other nearby locations with…read morethe same business name-Additional Self Storage) and had exceptional service. The managers on site are friendly, courteous and efficient. The units were clean and dry and security is great. I can't say enough good things about the way they run the business and how customer friendly they have been. I will not hesitate to use this location again if the need arises.

The caretakers here are very helpful if you need anything and we have always been happy with this…read moreplace. Pretty straightforward. You pay for storage space you need and they provide it.

The place is clean and very secure. I've been renting a unit there for about 10 years already. I…read morerented another somewhat larger unit because I needed more space to rummage through my stuff to better evaluate what items to dispose of as it is filling the current unit I have. I haven't had any issues with personnel/staff and management, and they've been very helpful with my storage needs. From my point of view, I highly recommend them. Their prices are quite competitive and of good value in my book.

These guys were easy to work with. No hassle, just straight forward and meant what they said…read more I did see a charge of $15.00 tagged on for insurance which I didn't want. They called Uhaul and requested that it be taken off, which Uhaul did. Definitely recommend this place.

Great place to rent Uhaul trucks and vans of all sizes. This is the closes place to our home so…read moreit's super convenient. Nothing fancy to say. The folks were very nice and the check in and check out process is simple. This is my new got to place for renting Uhaul trucks.

We really apologize for this review being overdue, just got caught up with the day-to-day...but…read morenow, we want people to know who are looking for a stellar storage unit experience, please look no further. Do not hesitate to reserve your unit... This company is professional, honest, and all around awesome as storage units go. We've had several located in different parts of the US, and yes there is a difference. We desperately required a storage unit, possibly two, due to a huge move from over 1,000 miles away. Calling from our home town and not knowing where to start, I decided upon Ridgefield Mini Storage. As luck would have it, owner Erica answered the phone and was informative, understanding of our situation, and helpful. She immediately made us feel at ease, we decided to move forward with them. This is one of the best storage unit facilities we have ever used in terms of communication, genuine helpfulness, cleanliness, & safety. The front desk mgr Camille, is just as helpful. It's always a pleasure speaking to either of them. They both go out if their way to answer our questions and find solutions. They are both on the same page, that alone in regards to doing business these days, is definitely a plus! Being new to this area, not knowing the lay of the land so to speak, we have called about other things in general relating to moving & storage and assistance, Erica takes her time with recommendations and assistance as does Camille. We are very grateful that the stars aligned that day I called and put me in touch with Erica over all those miles... thank you very much for everything, we really appreciate it and look forward to continuing our business with you!!!

This storage facility is great. The office staff is super nice and helpful. The sign up and move…read morein process was quick.

I had a storage unit at this location for several years and was highly satisfied. The location is…read moreconvenient and the staff is great.

This storage facility is all about making the quick buck and disregarding everything else we have a…read morestorage unit with them life happening we were moving new jobs things got put off to the side went to go pay on our late storage which when he was late they told us that it's going to go up for auction or we can pay now almost $700 we're only 2 months behind that would be $280 plus a $50 in late fees so it goes from 3:30 to 689 that they want us to pay that's 100% markup I do believe it's illegal and it is not a safe and secure site

I had 2 units here. My rent increased multiple times a year. My last visit just after 6:00 pm on a…read moreMonday resulted in a sketchy van quickly pulling up behind me and therefore not having to enter there passcode thru gate. I tried to make it so they could not pass to no avail. I called the office which closes at 6:00 and got VM that said if they did not deem call to be an emergency that I would incur 100.00 fee on my bill. I hung up. Why would they want to deter someone from reporting something so scary. As a female by myself I felt extremely unsafe. For the amount they charge they should have someone in-site as long as the gates passcodes work. Tried calling multiple times and got not answer. Terrifying when I needed to access my unit this night. Can't wait to get out of there!