I have had a unit there for many years.... Recently became ill... Judith is an amazing human being…read moreShe went above and beyond to help me keep my unit.... She actually called and checked to see how my treatments were going! She is amazing and truly cares about her clients!!! I am very grateful and so very thankful for Judith!!!! Kymberly Lee

What a wonderful staff at this storage facility. We had a family matter related to health issues…read moreand Judith Barron and staff went above and beyond to help our family. CubeSmart at 4815 Trousdale is more than a storage facility. It is a storage facility with excellent customer service!!! Amazing!!!

My experience here has been perfect. It's clean, well run, and it seems perfectly safe. The guy…read morerunning it is great. Prices seem fair, and they gave me a good deal on my second unit. You need to look for it, though, because it's tucked away on a side street in Brentwood.

Not sure how to give a storage facility a review, but these guys definitely deserve 5 stars…read more Wonderful to work with, good rates, easy to access. Save yourself some time and call Herb, he'll get you sorted out.

7 hours ago New Stop…read morecalling corporate about the 512 26th Ave N (off Charlotte Ave) in Nashville, TN location and send a complaint to the Tennessee Attorney General's office https://www.tn.gov/attorneygeneral/working-for-tennessee/consumer/file-a-complaint.html . I moved out of Extra Space Storage on Saturday, and the experience was terrible. The closest elevator, which, according to reviews has been out for months and they've done nothing about it, the elevator to my unit on the fourth floor was out of order, so everyone had to use one faraway elevator. That was not properly communicated ahead of time, and it made the move take twice as long as it should have. Because of that extra time and extensive walking, I had to pay around $400 to $450 more in moving costs. My veteran father was there helping me, but the walk was too far for him physically, so he had to sit outside in a chair because he could not keep walking back and forth. My 3-year-old granddaughter was also with me, and when the leasing agent left for an extended time without unlocking the bathroom, we had to go across the street to the fire station just to use the restroom. I emailed corporate and got no response, and I was told they are not going to do anything. This location should be held accountable for the inconvenience and cost they caused. I'm leaving this review so other people know not to just keep contacting corporate, but to also report issues to the Tennessee Attorney General's office.

Horrible location. Elevator accessing our unit has been broken for six months. Asked office…read moreattendant three weeks ago when it would be fixed and said "working on it an done this week". Asked again today (still not working) and said they were waiting on state inspection, should be "this week". Beware of intro offers, your rent will double once expired.

Great rates, excellent customer service experience signing up on line with the manger calling to…read moremake sure all went well. Nice clean facility with easy access 24 hours daily.

ASHLEY was my entire experience! She is absolutely a treasure of a soul. Not only could I feel her…read moresincere smile through the phone, the joy in truly helping others is felt. I called the general cubesmart phone number 3 different times and almost none of the representatives could answer the basic questions of storage specs. Once I was transferred to the manager (Sweet Ashley) of the facility I was interested in, I was blessed with the sweetest voice. Ashely was super knowledgeable and instantaneously knew all the answers to my questions and was willing to help me find the right storage that fit my needs. She secured my space with a reservation and in the most respectful way, let me complete my paperwork in the comfort of my own timing. If it wasn't for her, my stress level would be through the roof. Please promote her to the highest position possible. She is an asset to your company and deserves the best! Above, was my first review left on Google. Fast-forward a month later, just when I thought this storage location couldn't get any better, they literally over achieve with flying colors. Every single person on this staff team is a gem. They really are more than just a cubesmart facility, they genuinely care about their customers. A small incident took place at this location and the way this ENTIRE team handled it was impressively amazing! Their customer service is top tier, but their hearts are even greater. I don't think I'll ever go to a different place ever. They are friendly, caring, and honest people. The way that they rally behind their customers is admirable. There is no task too small for this group of amazing humans to handle. They're a bunch of heroes. Shout out to Aaron & Ashley who helped us move our things when they didn't need to. I know that was a lot of extra work you gems didn't have to do. You rolled up your sleeves without hesitation & made the transition run so smoothly. Julie, Judith Karen & Sineda, Thank you for always going out of your way to keep us in the loop with all the details. For the phone calls, the emails, the friendly voices on the other end of the line & for handling any situation that rolled your way. We appreciate all of you guys more than words can describe. We couldn't be more thrilled to return to your location in the near future. As an out of towner and states away, I am worry free when leaving our belongings with you guys. You're the bestest of the bestest! We adore you guys!

Kathy was very helpful and kind hearted! Amazing customer service! Definitely will tell my family…read moreand friends about this place!

Chris at the Brentwood location was amazing! He was very quick and efficient with getting us a…read moresecond unit and was happy to answer any questions we had! 10/10! :)

TLDR: Just call and ask if AJ still works there. If yes, go somewhere else. Otherwise the rest of…read morethe staff was great to work with. Rod at this location is fantastic. Truly. AJ, a female "manager" at this company is horrific. Truly. We ended up cancelling and moving out of a large unit that we rented just two days after move-in due to the harassing and unprofessional nature that AJ carried herself with. When my girlfriend and I were moving things in, she immediately targeted her. Unsure on if it was motivated by a "bad day" or some other prejudice. She was way too interested in the contents of what we were storing... why would an employee be so interested in what you are leaving unattended? Spoiler alert: it was tools and materials that wouldn't fit in our garage. Kind of the exact reason storage units exist. Next came the name calling and her aggressive conversation. It seemed an awful lot like she wanted to pick a fight. The final straw was meeting another customer who had a unit on the same floor as us. He said he had similar hostile interactions with AJ. He said that she has repeatedly yelled at him, sometimes with a microphone, and that apparently its a commonly known issue at this location. Rod - I hope whoever owns this locations sees this and puts you in a stronger position over there. Whoever is deciding to keep AJ employed.... mistake.

Saddened that my TINY 5x10 small storage unit skyrocketed in cost to now $87! Up $20 from last…read moreyear. I know it doesn't sound like much.... but this tiny space is NOT WORTH IT. I AM SUPER FRUSTRATED.