Let me say up front that I have never used their services. As a matter of fact, I'm in a place where I'll never have an opportunity to use them. Even further, I'm expecting this review to be flagged and placed in the "not recommended" section. So, why am I writing? Because this business has been given two reviews that they don't deserve, whatsoever. The reviewers in question, two drug addicts, hatched what at least one of them thought was a fool-proof plan to finance their junkie lifestyle. One of them figured out how to gain access to their storage area and remove items, and make it look like a robbery. Then they would let the storage facility know that their storage had been burglarized, and the storage facility would pay them for the "stolen" items. But it didn't quite work out the way they thought it would, and we now have two angry reviews. So, how do I know that it was a scam? One of the reviewers is now an ex-roommate, who pulled the same scam on us- twice. He also made the mistake of complaining to a mutual friend, how he had to pawn items he stated had been stolen, later on. So my advice, is to ignore the two reviews, and use their service if you need storage services. read more

The storage facility was clean and mostly secure. The quality was ok. I did not care for the price increases though. However Holly and Layna were very cordial and professional anytime i would call or visit the facility. read more

Easy sign up, handy location, clean and easy to access with just a phone app. I was a tenant for probably 6 months and never once did I have to talk to a person - Super convenient. read more

safe, secure, user friendly and responsive! Plus my stuff stays safe. Thank you team!

Good place, reliable. They call you if your credit card expires or similar. They are easy to deal with. Drive-up lockers in various sizes.

"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Maya Angelou In the days, weeks, and months following our realization that our someone had been entering our storage unit over a 4 to 8 month period of time through the walls of the units adjacent to ours, after removing all of the screws and nuts and bolts that secured the walls in place, and stealing from us, one box of items at a time, neither the owners nor the managers of this facility helped us. In fact, neither the owners nor the managers returned our calls, though we tried calling numerous times and left messages pleading with them to call us back to discuss the break-in. During the three days that we waited for Rita to return our calls, the people responsible for stealing more than $12,000 worth of personal items from our unit could easily have continued taking items from ours as well as the other units, or perhaps they might have been captured on tape. But we'll never know, because the staff at Guardian chose to ignore our calls and requests to contact us. Instead, they made US feel like criminals for reporting the crime. When we finally cornered the onsite manager she was sitting her office staring at the wall while her daughter played on the computer beside her: clearly too busy to call me back. She was immediately defensive when I asked why she hadn't returned my calls; then she tried to deny that it was possible that someone broke into our unit, ignoring the fact that we were standing in front of her in tears, and more than $12,000 of our valued possessions were missing. You don't "just misplace" a kayak, two tents, a rolling suitcase full of camping equipment, three micronesian masks, boxes full of my husband's artwork, a box full of wedding silverware, copperware, pewter steins, a bass guitar, Fender amp, two priceless vintage accordions, a PA system, a box of my grandmother's hummel collectibles (she died when I was three), and more. When we did finally convince Rita to come with us and take a look at the unit, she wouldn't even walk inside to take a close look at the walls. As she stood there skeptically, challenging the validity of our claim even while I pointed at a gaping hole in the wall between our unit and the adjacent one, she made us feel like criminals. Thank God my husband had the poise to suggest to Rita that we change units and was calm-witted enough to talk her into offering us the current "move-in special" of half off, which she said "was only valid from now until we close today." That gave us three hours to move everything we owned...at night. Unfortunately, we still had to file the police report, so we couldn't take advantage of the offer. We filed a police report and a detailed insurance claim the day after we met with Rita and did everything we could to assist the police and insurance agents in their investigations. The policeman was sympathetic but not optimistic that he'd catch anyone. Luckily the insurance representative evaluated our claim, the photographs we took of the break-in damage, and paid us in full for the items we lost. That's lucky for us.....but not so lucky for the rest of Guardian's tenants. When I went back to my "old" storage unit a few days after we finally vacated it, I wasn't surprised that the door of our unit was still sitting wide open. The wall was still gaping open into the adjacent unit, where a deployed marine was storing his or her belongings. Someone could easily have slipped inside that unit in the days since we left it, but clearly Guardian's staff could care less. I think that negates anything the owner or manager could possibly say about their philosophy of safekeeping. Almost seems like an invitation, don't you think? Either that, or an inside job. read more

Great service, great location. It can be stressful when moving and especially stressful to leave your stuff in self storage. The team at this location put all of my worries to rest. The property is very clean and well lit and the security is excellent. I genuinely felt like the manager cared about my move and my concerns. I don't always need storage but when I do I will def come back to this location! Best spot in town! read more

My belongings have been stored with Guardian Self Storage for about 8 months now and I have only had very positive customer service experiences. The buildings are well maintained from what I can see, very sturdy and new looking with a good roof. The whole place is very clean. Rita the manager has always been polite and very helpful when I'm in a jam (lost my keys a few times, late on payment). It is my experience that the staff cares a great deal about their customers. read more

This business is both worthless and a hazard. It is stated in the manager's declaration that she lives on site and has experience in the industry. It is likely true that she indeed lives there and probably has experience in the storage industry, but the benevolence that her autobiography professes it NOT backed up with any actions. In fact, her refusal to help us and refusal to contact other renters immediately after a theft of our belongings from within HER building, show that she is as unwilling as one can be to take any responsibility whatsoever. Our lock was not picked nor broken during the theft, thus is it HER property and HER security which is the liability to renters. In the world I think I live in, that means she must step up and take responsibility. The definition of 'stored items' is, naturally, things that mean enough to you that you choose to NOT throw them away. If there is no liability by her or her company to provide some protection for your stuff in exchange for the fee you pay, than this is not really a storage facility, is it? Therefore, her promise of service is a lie. Do not rent a unit from Guardian Self "Storage". The only true part of its title is the word "Self": It means "you're on your own". read more

This place is great. It is spotless and secure. The staff can answer any questions you have. Highly recommended for your hi desert storage needs! read more

I have family who live in Morongo Valley, and I recently went out there for my aunt to give me a lot of personal items from my grandparents and my deceased mother. Things that most definitely would not fit in my little car, nor did I have the room to take these items too. I Was at a loss. Then my husband suggested we see if there was a storage we could get, and store the stuff there until I can get my siblings to come out with me to see what they wanted. Well I checked multiple facilities to be completely honest I lost hope in the human race, for how rude people were, especially since I was an out of townee! Its like to them I was short term, and had no friends to send there way! Well I was just about done, and ready to quit when I drove past this facility. I told myself last stop! I went inside and spoke with the manager Lisa, and she was beyond helpful! I explained to her my situation, and vented to her how much the people out here sucked. She told me that not everyone was that bad, and we joked around. She showed my a couple units, and was telling me the best way to go with rental. I told her I had no idea how long I was looking to stay and she said they are a month to month place. That I prepay for my month, rather then pay for my previous month. She did state they do not pro rate but again, that I was okay with due to the fact I prepay for my upcoming month. The facility was clean, and organized. She gave me multiple options, and never made me feel out of place. To be honest I was so excited that I may have actually found the storage place I wanted to work with. Well before I agreed to anything I asked her if I can get back to her when my husband and I talked over lunch! She said most definitely and gave us some great recommendations for great places to eat. After my husband and I ate, I decided to go on yelp, just to see the reviews and I was astonished at what people could say about this place and the management. I was so impressed at how the management was, that I couldn't see things like this happening. I am a true believer though, that things happen. I returned to Lisa after lunch and signed paperwork. I have a wonderful unit with a great price, and friendly staff! Lisa, has been so kind, and understanding with me! I must say the old reviews must have been either false, or someone who had an vendetta, because I am beyond happy to be storing here! If you haven't gone in personally to talk with someone I suggest you do so. People are malicious and post things all the time that aren't true. I am glad I went in before reading these posts, because it changed my whole opinion. And I bet it would change yours! I am happy to say this is hands down the best storage place I visited this past week! Thank you Lisa, and the staff at Storage Solution! read more

We have been customers of Guardian Self Storage in Yucca Valley for more than 20 years. The fact is...we have too much stuff. We rented one of the larger units for many years. Last Spring, we downsized to a smaller, indoor unit. We never had anyone break into our units. They can get dirty and dusty, but we do live in a windy desert. The rates have gone up over the last few years, but the management has upgraded the facility's security. There are other storage facilities in the Morongo Basin area, but we see no need to move. J & A read more

I would rate the experience as 4.5 but the roll-over doesn't allow the half. A single bad experience hardly negates all the positives. Plus side: Storage Solution of Yucca Valley was a life saver for my storage needs during the past 12 months. With little to no notice the business provided the space in the size of my choice, immediately; a friendly competitor down the street did not have the size I wanted, and frankly, didn't seem too interested in my business. When a second unit was required, again, there was no waiting time; both units were clean and swept free of cobwebs, dust, and trash. At no time did I feel the on-site manager was personally responsible for my goods; indeed, I would not want her to risk her safety just for a few sticks of wood & glass. The on-site manager was quite good with her people skills as well as the paperwork; she was experienced enough to answer all my questions and then some. She was especially helpful with the closing out, regarding the window of time for vacating the premises. One of the chairs was too big to take, so it was left for another person to pick up later, they never showed; she sent a tactfully worded email and assisted with clearing the chair out at no cost; I am grateful for this small favor since I was already 2,000 miles down the road. Negative side: The only serious frustrating experience was the occasion I was unable to get into the front gate during the regular posted day hours, some kind of glitch, so it was necessary to return later after work to get through the gate; a call to the home office was only useful to alert them to the situation but no help when it came to unlocking the gate. Later, the on-site manager apologized regarding the gate glitch, it was her son's graduation, an event she -justifiably - did not want to miss. This single incident over the course of 12 months represents a very small percentage in an otherwise overall good service record. Overall, Storage Solution of Yucca Valley along with the home office management was extremely helpful and courteous; all emails were timely, clear, and without ambiguity. Paula G. read more

Great place. Everyone in the office that I have dealt with has been extremely friendly and efficient and the place is Totally Secure I feel very comfortable and having things there. read more

I appreciate the professionalism and hardworking staff at Guardian Self Storage in Yucca Valley ,Ca. I used Guardian to store my belongings in between moves for a period of time and will definitely use them again if the need should arise. The staff is very knowledgeable in the ways to store your belongings and I appreciated the suggestions they offered me to get the most out of my space. The staff had an attitude of caring that I will never forget. read more

This storage place is the best in town. Manager lives on site providing extra security along with all the cameras. I value my things and storing at a place that puts the security of my stuff first is where I will be storing from now on.. Both of the sites are close to the military base to so it makes it very easy to access at all times.. Thanks again Storage Solutions you made it easy. read more

I am in the processes of moving my things out of my storage unit at the current moment because my storage needs are over after 3 months thank God.. I just want to post a little note to say thanks to Lisa for her help in staying after hours to help me be able to move in the day I needed to. This is the second time I have stored my things with this company. Once in 29 Palms and now here in Yucca Valley. I am very pleased with the service and with the very well kept facility the security on site with the cameras and the manager on site puts me at ease knowing my possessions are safe. Moving out for now with my things but if I ever need to store again with anyone it will be Storage Solutions in Yucca Valley or 29 Palms.. Thanks again for all the help Lisa your kindness helped me move out of my place quick and keep my stuff safe from loss... read more