Poor food, unqualified staff, money hungry operations Locked…read moreout of living area at 8 pm One star is generous rating

Another nice new senior living space. A little underused right now, but they have a good social…read morecalendar already in place (this is how I judge these things), and although a little short staffed I'm impressed with the ones I've met. Good parking for residents and visitors, the grounds are green and pleasant.

Have friends that have a relative there and it's been a very poor experience. For the cost patients…read moredeserve so much more.

I would give this place zero stars if that were an option. The leadership is terrible. Major staff…read moreshortage--several times when visiting I pulled the alarm chord in the room and staff never showed up to help. I had to go find people to help me and no one was around. I also overheard staff members complaining about being overworked and management not caring about their concerns. The bottom line: avoid Silverado!

My father was in rehab here and it was a horrible experience. The people that work there don't…read morereally care about the residents. My father was supposed to be transported to dialysis two times a week and they messed up not one but two Saturdays in a row not sending him with the lift he needed to get into the chair for dialysis. The dialysis place was only 10 minutes away From Newcastle, so you think they would go back and get what they needed so he could get the medical care that was required. But instead, they let him sit there for hours until they could swing back and bring him back to their facility without having had dialysis. The fact that this happened a second Saturday in a row was completely unacceptable. Not only were we not able to get a baseline for two days a week dialysis, my father needed to step up and be on three times a week dialysis now. Thank goodness, we found a place in Oak Creek that actually cares about its residents. They are personable and treat residents there like people. The beds are thin and so uncomfortable that my father slept in a chair most nights. I would not recommend this place at all.

My grandma stayed at Newcastle and had such a wonderful experience! The staff is so friendly and…read moreyou can tell they truly care about the residents. And the residents always seem so happy and were so welcoming, it felt like a big family! There were so many things for her to do, from exercise classes to happy hours and socializing! They took such great care of her during her stay that she didn't want to leave!

After interviewing several caregiver agencies for my husband after a lengthy hospital/rehab stay,…read morewe finally found Assisting Hands. The staff was very proactive in finding the right caregiver to meet our needs and we were very pleased to have been assigned a caregiver who was compassionate, kind, and did a wonderful job managing my husband's changing needs over the past 18 months. The scheduling staff was very thorough and responsive to emails and calls. Home visits were scheduled periodically to check in on the dynamics between my husband and our caregiver. We recently terminated services only because my husband has progressed to the point that he no longer requires a daytime caregiver, but Assisting Hands was there for us in a time of great need and we were most appreciative for the great service!

Lack of care and inability to prevent theft from resident's rooms. Really disappointing considering…read moremy grandma is here and she can't speak or move to prevent anyone in her room. Her toilet was also broken for 4 months until they finally fixed it today. Great job Azura! Glad my grandma's toilet we've paid for since MAY finally works.

Our search for an appropriate memory care for my dad ended when we met the team at Azura. We just…read moreknew this was the right place. There is a positive energy with the team members here and they seem to try as hard as possible. My dad is not always agreeable to getting help with his bathing, medications, changing of clothes, incontinence, etc. but the team tries different interventions and makes every re-attempt at things as comfortable as they can for him. The home is clean, it smells pleasant, and it feels like home away from home. He started in the early memory class but then needed to move in full time when he no longer could participate and it was too difficult for his wife to take care of him at home. We have excellent communication because there are registered nurses, an assistant director and a good medical team that provide the care. The outdoor courtyard is a bonus. I visit once a month for a span of 2 days (living in Chicago), so I eat the meals, watch him in activities, and see how he is cared for.

My 95 year old mom's last 10 days at VITAS Inpatient Hospice Care at Ruth House in West Allis were…read morethe best they could have possibly been. Attentive nurses, aids and doctors, a homey setting, compassionate care and excellent communication. I wouldn't have wanted her anywhere else.

Vitas Healthcare staff were the best. They went above and beyond caring for my husband during his…read morebattle with ALS. They guided us through every phase of the disease and were there til the very end. I will be forever grateful to the love, compassion and support you gave us. You were the best decision I made for my husband's care. God bless you all. The office staff also also were very responsive to all my supply request. We had everything we needed for his care. I will recommend you to everyone I meet. Thank you