If you are looking for a place to take care of a loved one who needs assistant with their basic…read moreeveryday care..... THIS IS NOT THE PLACE. My mother has been at this location for 6 week and the lack of basic care has been so subpar. My mother's safety has been at risk since day one (See Pictures). The staff sees nothing wrong with how she is on the wheelchairs in the pictures. Staff that doesn't know how to use the equipment properly, she goes the whole day without being checked. When pushing her button for help it goes hours with out anyone coming to see what she needs. She was there for 5 weeks and was never showered once. Simple things like brushing her teeth everyday can not even be done regularly. The final straw was when my mom was having a bad day and was nonresponsive when trying to wake her up. The young lady giving her pills decided since she could not wake her up she would take the pills and shove them in her mouth. Then after shoving them in her mouth tried to give her water and because she could not get any water in her mouth decided to leave the water and walk out of them room. Leaving the pills in her mouth for the potential to choke. This facility only has one care and that is the money that is being paid by the families. Your loved ones best interest is not their priority. The worst part is the facility puts the blame on the family and does not take accountability for their staff and their lack of care and training. I had several meetings with the directors and nothing got better.

My Mom has been a resident for about a year…read more I had chosen NP for her because of the wonderful atmosphere and the comparable care services. BUT, after this year , I must say that your strengths are far beyond comparison. Here are several things that are an example of your stellar service. Mom enjoyed your pool for many months, telling visitors not to come at certain times as she could NOT miss her Aquatics class. (Not a single facility that I toured had a pool except you) Both PT, OT and the other support services have been so helpful in coming forward with suggestion of products and things that will help Mom, before I even knew she needed them. When Mom was beginning to show signs of decreased verbal skills, staff called, recommended and enrolled her in Speech Therapy Caregivers of all shifts are so willing to share things (both the good and the difficult) about Mom's habits, quirks and routines. It says a lot about their care and interaction with Mom. It is a comfort to myself and our family to know that they are aware of all this and share it as well. It speaks volumes of your caring staff. They know what movies she watches, what books she is reading, where and what she does on Wednesday nights (and ask about it), amazing! The Nurse has been spectacular. Prompt at addressing all of my many questions and concerns, she literally jumped out of her chair once and said " Let's check on that". She follows thru with so many little things and has many suggestions to help Mom and myself, as Mom continues to change and decline. The personal touch on a weekend I was out of town: She left me a phone message saying she was working the weekend, and was watching and assessing Mom. Just give a call if I needed anything or had questions. It is difficult for both the individual and the family to travel this path. All these examples of the personalized care that your staff provides Mom and in extension our family is priceless. Thank you to ALL of your staff. You should be proud of the service and care you provide. Our family couldn't have found a better home for Mom. Thank you

Poor food, unqualified staff, money hungry operations Locked…read moreout of living area at 8 pm One star is generous rating

Another nice new senior living space. A little underused right now, but they have a good social…read morecalendar already in place (this is how I judge these things), and although a little short staffed I'm impressed with the ones I've met. Good parking for residents and visitors, the grounds are green and pleasant.

After interviewing several caregiver agencies for my husband after a lengthy hospital/rehab stay,…read morewe finally found Assisting Hands. The staff was very proactive in finding the right caregiver to meet our needs and we were very pleased to have been assigned a caregiver who was compassionate, kind, and did a wonderful job managing my husband's changing needs over the past 18 months. The scheduling staff was very thorough and responsive to emails and calls. Home visits were scheduled periodically to check in on the dynamics between my husband and our caregiver. We recently terminated services only because my husband has progressed to the point that he no longer requires a daytime caregiver, but Assisting Hands was there for us in a time of great need and we were most appreciative for the great service!

Terrible management ! Lack of consideration for the…read moreresidents Over Priced Many safety regulations

Can I give negative 100 stars!?…read more My mother was there less than one month. Was locked in her room, undressed and fell. She broke her hip. This horrible facility wanted to brush it off and say it never happened. They are liars! They tried screwing me out of payment for a month she wasn't even there! Because of their negligence! Recent news shows tell you what kind of company they run. Do not let your loved one stay there. Pretty facility, abhorrent care! You're lucky I didn't sue your asses! I still may! You are a horrible facility. You just lock the residents behind locked LOCKED doors. Go ahead, tell me how this didn't happen. I dare you!

Lack of care and inability to prevent theft from resident's rooms. Really disappointing considering…read moremy grandma is here and she can't speak or move to prevent anyone in her room. Her toilet was also broken for 4 months until they finally fixed it today. Great job Azura! Glad my grandma's toilet we've paid for since MAY finally works.

Our search for an appropriate memory care for my dad ended when we met the team at Azura. We just…read moreknew this was the right place. There is a positive energy with the team members here and they seem to try as hard as possible. My dad is not always agreeable to getting help with his bathing, medications, changing of clothes, incontinence, etc. but the team tries different interventions and makes every re-attempt at things as comfortable as they can for him. The home is clean, it smells pleasant, and it feels like home away from home. He started in the early memory class but then needed to move in full time when he no longer could participate and it was too difficult for his wife to take care of him at home. We have excellent communication because there are registered nurses, an assistant director and a good medical team that provide the care. The outdoor courtyard is a bonus. I visit once a month for a span of 2 days (living in Chicago), so I eat the meals, watch him in activities, and see how he is cared for.

I needed help on short notice to find a caregiver to help my mom home from a two week stay in rehab…read moreafter an injury and Home Instead sent a lovely women for the day and everything went smoothly. I do not have longterm experience with this company so I do not know all the providers they use but they helped us out under difficult circumstances and it was great - I would use them again if need be !

The worst experience ever! I wouldn't recommend them to any one. The girls have very little if any…read moreexperience, they don't show up when scheduled, leave without finishing their work, which they sit and watch t.v. When you call to complain it only gets worse. We had to take turns being there with my parents because we couldn't trust what they would do. My parents were just so upset my 92 year old dad told them to leave!