I live in the heights and I was looking for a closer certified Suzuki outboard shop (had been…read moredriving 2 hours one way to the place where the boat was purchased) and found Uptown. I saw that they had excellent reviews so I decided to give them a shot. Was very pleased with the experience. Khurshed is a super nice guy and very knowledgeable about outboards. I'm very happy that I now have a quality mechanic that's only 30 minutes away instead of two hours and he does better work. Would definitely recommend

I was fortunate to come across Uptown after being let down by the place where I bought my boat…read more Kurshed was open, and honest and was able to assist getting my repairs done in timely and affordable manner. Will definitely be going back for all my service and repairs.

Horrible experience, From the warranty and promised to fix a part on the boat i purchased. After…read moregoing back to see about getting the work done they didn't honor it.

I purchased a boat, 2 years ago from LMC Marine Center, Houston, Texas. I had a warranty issue that…read morethe dealer knew about when I purchased the boat, but yet it took 14 months to fix, The Captains Chair. The most important chair in the boat. It is where the grandkids sit to drive the boat, but for 14 months mine didn't get that privelage. Also, A warranty issue on the deck, where the manufacturer stated it was a 40 hour repair job, LMC Marine Center had my boat for 149 days, where they left it outside, uncovered. When returned, to my driveway, it was not cleaned and the deck repair was cut with a Sawzall instead of circular saw, so David Zall, Service Manager at LMC Marine Center told me. Please do your research, as a purchase of this magnitude is important.

We had high hopes for this company. I'll start by saying that Scott was kind and genuinely…read moredetermined to get our cars fixed. He made multiple visits over five days to work on both vehicles, and his effort was appreciated. On the last visit, the owner came along with another technician, Nathen, who we were told had experience at Honda. Unfortunately, that's where the positives end. It quickly became clear that Scott was sent out before he was properly trained. He did his best, but several mistakes were made -- one being a wheel bearing replacement that never should have been done. Over a year later, we're still dealing with the consequences of that unnecessary repair. After his visits, our Honda (which only needed basic brake work) completely stopped running within a week. Discount Tire later found a large wrench left under the hood -- just one example of the sloppy workmanship we experienced. Communication was also a mess. We were quoted several different totals for the same job, told to hold off paying until a part arrived, and then suddenly threatened with vehicle towing for "non-payment." I kept records of every message because the company didn't. Adding to all this, the owner and Nathen displayed very unprofessional behavior while on their visit which I got a front row seat too thanks to the open bedroom window. Without going into unnecessary detail, let's just say Nathen was more focused on our back house neighbor and the possibility of some certain types of films playing out in real life...than on the job they were there for and hired to do. The takeaway: do not send untrained techs on jobs just because you're getting a lot of calls. You're risking customers' safety and trust. For anyone reading this -- a useful tip: if you've paid at least 10% of what's owed, a mobile mechanic cannot legally repossess or tow your vehicle. Know your rights. We paid well over that amount and plenty more afterward due to their mistakes.

Honest mechanics - 5 Star Service. I'll be going with these guys for all my auto repair needs…read moremoving forward. Thanks Scott! (2013 Genesis Coupe Repair)

Great guy that does great work! I drove 56 miles to take my boat to him on the recommendation from…read morea friend. Totally worth it!

Took my boat in to have a GPS wired direct and replace the radio. Ryan found and pointed out a few…read moreother issues with the electrical system. I had him repair them all. Upon picking up the boat he showed me the work and explained everything in detail. If you have any boat repair needs this is the go to place. Clean, great work and professional.

This place is my new go to for boat issues! Had quite a few fixes needed on our boat, and they did…read morethat and more! Mike was very good about explaining all he had done and how the boat will perform now after the work. And Kevin and Danielle were so nice and accommodating to me with communication via phone and email. All three were so helpful and informative on my boat needs. And they gave me lots of goodies, extra boat plugs, floating keychain, gas cap opener, a fresh shop towel, heck even a Gatorade upon leaving for my drive home. Will definitely recommend and great job to Kevin's!! You've made a new friend!

Kevin fixed the issue with my motor and it is running like a dream. Way to go, Kevin!read more

A Rough Start, But a Solid Finish -- They Made It Right…read more This is the first review I've written in years, and as a fellow business owner, I know how important reviews can be. Initially, my experience with Captain Kirk's was frustrating -- I bought a used 40hp outboard that had some unexpected issues, and I felt like no one was willing to take responsibility or help after the sale. I had reached out with concerns about a chipped fin on the lower unit shortly after picking up the motor, and at first, I was told there was nothing that could be done because it was a used item sold "as is." That was disappointing, especially since the issue wasn't disclosed beforehand, and I had been told the unit would be serviced before pickup. But here's where things turned around. After I posted my initial review, the owner of the company personally reached out to me. He took the time to listen and understand what had happened. He even offered to drive up to Fort Worth to pick up the outboard and give me a full refund -- which I thought was incredibly generous and unexpected. I told him I wasn't interested in returning it after investing time and effort, but I appreciated the offer. Most importantly, he acknowledged my frustration and offered to cover the cost of the repair. That showed me he actually cared about my satisfaction and reputation as a business. I'm not going to send him a bill, but the gesture meant a lot. In the end, I left feeling heard, respected, and valued as a customer. If you're thinking of shopping with Captain Kirk's, I'd say: go for it. They do stand behind their name -- just make sure both you and the team are on the same page about the condition of the product, especially when buying used. Ask questions, get things in writing, and don't be afraid to speak up. Despite the bumps along the way, my final impression of this business is a good one. I appreciate that they made it right.

After posting my review, Troy Kirk, the owner's son contacted me and listened to my experience and…read morecomplaints. He asked that I give him a chance to make it right. That was Monday. They called on today, Wednesday, and told me my boat was ready, instead of next week as I was initially informed. Thanks to Troy for his assistance, follow up and dedication to customer service!