I had purchased a Bernard gift card for a non-profit's fundraiser. New to the area, I needed a…read morebunch of miscellaneous hardware for the house. Much to my surprise, the prices were similar, or lower, for many items that I had purchased from a big box store on the way North. A complete surprise: at our home base building centers are way overpriced. These guys get it--they are competitive with a knowledge back-up. No need to wander aimlessly aisle after aisle searching for a gizmo or someone to give advice or a hand: not at Bernard's. Best yet is the service: they have experts in all areas of our inquiries. One stop shopping, these guys are great.

Shoutout to Charles and Scott for their knowledge and assistance that they gave us on building our…read moredeck. They were both wonderful!!!! We purchased all of our supplies from Bernard's and was extremely happy with the quality of the products. First time in your store and definitely not the last!!!! This is the place you want to buy from.

I am the maintenance manager at a local public school. The friendly people at this store in st…read moreIgnace are a life saver. A young man named Christian was especially helpful finding parts and getting things ordered over the phone. I would not be able to do my job if it was not for this store and the folks there. Thank you!!

Seriously these people are the friendliest people I have ever met! We broke a window in the cabin…read moreand the guy met me at the door and helped me get everything I needed. There was a girl there who was also just as friendly.

I was so disappointed to stop in and see no employers wearing masks. When I asked a young worker…read more I was told that the mask requirement was lifted in Michigan and only essential in grocery stores and medical buildings??!! Are we living in different states? Yet you have taped social distancing marked on your store floor (which nobody was bothering to obey) and plexiglass for the cashiers?!! Why bother?! You obviously care little for your customers or employees. Horrible example for the community. I am telling all my neighbors and friends to keep driving. Go to a hardware store that values both customers and employees!!

Mike and his staff are good people; they have an amazing variety of parts, hardware, and general…read moresupplies. You are immediately approached and offered assistance as soon as you walk into a department looking around. They are appreciative of their customers and the business we bring them, which is kind of rare in today's business climate. I feel fortunate to have them in town, and highly recommend them.

People here are nice and have good attitudes when working with people. Although small I feel as…read morethough they try their best to match the bigger companies which I really like. Overall a good experience.

Of all 5 staff working on the floor that I was able to identify not a single one was wearing a…read moremask. At the time each of them were working with customers who were also maskless.

They have a great selection of items. The service was great. They helped us find the right repair…read morekit for our hose. The prices were good.

Bought appliance from this store and appliance broke after two years of ordinary use. Warranty only…read morefor a year. Went to store to ask for help in repair. Clerk was unhappy that manager/owner was not there. Clerk attitude toward me was unhappy that I was there needing help for repair - not my fault that manager/owner wasn't there. Store clerk took my name and number and didn't know when someone would service appliance because it was starting summer with summer residents needing help. It's now been six weeks and no call. Questionable if I would ever buy an appliance from this store again. I am year round resident and even if I were a summer resident, I would not expect the clerk's attitude and lack of service by store.

It's not a place I typically shop, but the one and only time I shopped there the staff did an…read moreexcellent job in meeting my needs.

From the owner: Builders FirstSource is the nation's largest supplier of building materials and building products…read morefor builders, contractors, and remodelers, providing trusted products, industry expertise, and support for new construction, remodeling, and home improvement projects. Our Petoskey, MI lumber yard serves customers throughout Conway, Walloon Lake, Oden, Alanson, Boyne Falls and surrounding Michigan Area. We provide framing lumber and other essential building products to support residential construction and remodeling projects. With reliable service, convenient pickup and delivery options, and knowledgeable local expertise, we're proud to be known as builders' first choice.

i was called the n word by a staff member after he kept being very unprofessional just bad service…read morei could never imagine going again

Rivertown Do-It Center has give us personalized service for our many hardware/painting DIY home…read morerepair needs. So helpful, great advice and as an option, they'll keep track of your paint colors so you don't have to. Joe helped us this week with all of our painting needs, including contacting the paint manufacturer for a custom color translation from another vendor. Many thanks!

Fantastic people and products. I had a siding job in Sault, MI and needed a man lift to do the…read moresoffit and fascia. There were no places i could find in the SOO and this was the closest ( next closest was in Gaylord). The lift was pretty new and very well maintained. The people, equipment and supply's i bought there were all great and were all priced fairly. I wouldn't hesitate to do business with them again.

From the owner: Pickford Building Center services a variety of customers from agricultural to residential,…read moreinstitutional to commercial, contractor to the do-it-yourselfer. Pickford Building Center specializes in pole barn, garage, home and cabin packages customized to meet customers' needs. We also have one of the largest selections of floor covering displays in the area. Hardwood, vinyl, carpet, tile, whatever your material needs are, you are able to view them in our expanded Floor Covering Showroom.

Larry Stempky was beyond helpful. I had a home project go south and Larry walked me thru it and…read moregot me back on the right track!!

Very, very poor customer service!!!!! I purchased a Whirlpool water softener online through the…read moreGaylord store. It was delivered by FedEx within 4 days. However, it was delivered tipped on it's side (horizontally) which damages the internal components. I refused it and it never even was unloaded from the truck. The next day, I called the store to explain the situation. After much time spent on hold and being bounced from one associate to another, I finally asked for a manager. Again, many minutes of holding, I finally spoke with Paige and explained my situation to her. She took my order # and information and said that she would investigate and call me back. I waited patiently for 3 days, no call back!!! I then called the store again and was on hold for minutes again. She told me that I could purchase another one again or wait up to 10 days for a refund on my card, then purchase another one! I told her that I would not purchase another one, that I just wanted a new softener to replace the one that was shipped improperly. (FedEx's fault). Finally, I asked her to let me speak with someone higher up the management chain. After waiting on hold once again, I spoke with Gary. Explained everything once again and he assured me that he would look into it and get back with me. He offered compensation for the issue and I patiently waited once again. This was on a Friday, it's now the following Tuesday and I've heard nothing back from him! Getting a bit peeved, I called the store again. Another 10 minutes of being bounced around and put on hold, waiting to speak with Gary! Finally, a female associate said "he must be busy" and took my name and #, saying that he would return my call. 5 hours later and haven't heard anything again! I was in management with Kmart for many years and if I would have treated a paying customer this way, I'm sure that I would have received severe repricussions! I guess that I might have to turn to a source of media to get their attention and be treated properly! I've wrote everything down, so I can back up what I'm saying! Very poor management at the Gaylord, MI Lowes!!! They have had over $500.00 of my money since I ordered it!! STILL, NO RESPONSE OR RESOLUTION!!!! James Reish