Absolutely the best care, with my poor background having the lucky place where I can get this kind…read moreof care, I'm tearing up, I can't day enough, thank you to all of you

After months of mystery shoulder pain I presented myself at this Lexington branch of BIMC for an…read moreEMG with Dr. Elizabeth Raynor. Here's the lowdown: this place houses a plethora of laboratories and diagnostic services. It has a large parking lot and is located on a main thoroughfare=convenient. There's a small cafe in the downstairs which is handy if you need coffee or a snack. The profiled water cooler, and nice accessible public restroom are lovely touches. My favorite part was the nice lady of the information counter who gave me directions to all of the above and told me where I was going, "adult services" upstairs. Not to be confused with " adolescent services" which is across the hall. I took an appointment here despite its distance from my home in dorchester because they had an appointment a month sooner than the more local boston branch of beth israel . Despite estimating over an hour for traveling 20 miles in rush hour, i still found that I was late. When i called to tell them that i was on my way but would be late, not only what is the phone answered by a real person on the second ring but she was quite nice to me about the fact that i was going to be late. I was seen as soon as i arrived. Throughout the procedure, which if you've ever had you know is quite uncomfortable ( this involves needles and electricity), i was treated in a professional, courteous, respectful and patient manner. Dr Raynor and her assistant both took time to explain what they were going to do before they did anything and verbalized just the right amount of reassurance and information. When somebody is stabling a needle into you and then transmitting electric current route to see whether your muscles work, it's very nice of them to tell you before they do it and when they're done. I will also add that the place was staffed by fashionable women with great hair. If it was closer to home i would have asked for a hairdresser recommendation but lexington is too far for me to go to get my hair cut.

Just visited after construction was done and went through a demonstration of the process. Very…read morefriendly and professional group. Fast and efficient for sure, and a hip looking space.

Well, I' about 90 minutes into the quest website and I still cannot work out how to place a patient…read moreorder. If this website was a high school project it would fail. Also, Quest must lose many millions in tests not ordered, quite apart from damage to patients who cannot be diagnosed in a timely way.

i sat there for over an hour with only 2 people in there. mind you, i showed up about 10 minutes…read morebefore my appointment and still sat there like a dumbass waiting for them to stop joking and laughing behind the closed window. I am never coming back here and I hope they get their shit together because that was awful. not even doctor's offices make you wait that long just for some blood tests. If i could give 0 stars I would.

Worked with this company for 18 years, and also had an MRI as well. They are the best!!…read more Dave

Their equipment may be aging or in need of a callibration…read more The Table was vibrating fiercely during the last half of study and loud enough to drown out the voice of technician throught the headphones - never heard a word they said. The repeated tactic of desk staff attempting to pre-collect a fee well in excess of co-pay by claiming they could "see in insurance computer system that my deductible had not yet been met" is a smarmy tactic. One that undermines the professionalism one expects from an extablished practice. This in an of itself will dissuade me from returning.

George is super friendly and great with explaining the services provided. I haven't gone anywhere…read moreelse for my car services but haven't felt the need to. They were kind enough to install my plates for free with my state inspection and I've only had to wait an hour for my oil change and car inspection (36). There was a cash price available if you have cash. Call to make appointments! They're always very busy and did have to turn away a walk in.

Upon coming here for a state inspection, I was greeted by the mechanic, he was sooo friendly and…read morewelcoming! I was expecting some attitude or some level of displacement, but nothing! I felt very confident being in his shop. I'm confident his work is going to be worth the money.

Hello. I have dealt with quest(ton) diagnostics more often over the last few years, now it seems…read morelike I one of their locations monthly. Uneven seems like a fair place to start. In South Weymouth, I got into a pi$$ing match with a couple of skunks who were short-staffed. I tried to be empathetic with the obviously overworked staff, I dissed Mgt, thinking they caused the logjam. Back & forth, next thing I know, she's done & telling me to leave, you know, before she stabs me again. Twice I was down to Cohasset, smooth as silk, just perfect. One other time, I though I could be a walk-in. I got forgotten about & fell asleep in the waiting area. Later, I just left. Just now I went to the website to book a blood work appointment for tomorrow for my doctor. I spent like 10-15 min creating an account, only to NOT be able to secure my need blood draw time. I have set online appt. for other times, at other times, no problem. They need to really get their act together. I'll see what else I can find, maybe I can do it to myself?

This was my third time at this facility and most definitely the last. I should tell my doctors to…read moreplease never send their patients to this location. Second time I was there waiting for service, I have noticed that they locked the door 15 minutes before closing time. I heard people coming up to the door to find it locked and leaving. So next time when I had to go back with my sick daughter for some lab work, I remembered them closing the doors early, so i went on the website to check they closing time, they were closing at 4:30pm. We can never come in the morning, so as soon as my daughter woke up from her nap (3:35pm), I grabbed her and rushed over to Quest location (about 10 min from my house). While parking my car at 3:55pm I asked my oldest daughter to run in and get in line. When i got the baby out of her car seat and went into the building, I found my oldest coming out, she said that the doors are already closed!!!! On the door there was a hand written note straiting that they close at 4 pm. But I was misled by the website and came on time for 4:30 closing! At that time there was a lady coming out and we walked in. Never have i had to deal with someone so ignorant and insensitive in a medical profession. We were exactly one minute late, I apologized and asked if they can please test my sick daughter. Explained the misleading website closing info (the nurse was aware of it, and said that she needs to tell "them" to change it). I pleaded, and she rudely refused. No heart, no compassion, no understanding especially toward an ill baby! In the past I closed my eyes on the fact that the rest room at the facility is not clean and is used as a public restroom for the whole building (my doctor in the building sent me to Quest to use the bathroom). Public restroom in the lab room 4" away from a lab station where they draw blood! I did not care waiting for up to 30 minutes to get my test done, I did not even care waiting for additional 20 minutes while nurse called my doctor directly! to find out how to do a lupus test he ordered (she did not know how to enter it into the system and could not find it). but this time was a true shock! I can understand anything, but terrible treatment at a medical facility. And with Mt Auburn Hospital literally right around the corner, why would I even want to go into this terrible destructive and unsanitary environment. I ended up going to Newton Wellesley (just happened to be driving by) and we had to wait for an hour, but people were so professional, nice and friendly especially toward children - that we actually had a good time there. As far as Quest goes - clearly they must train people not just draw blood, but to actually treat their jobs as a business - to treat clients with respect and strive to provide great service. As one hopeless location can completely destroy an image of a whole corporation, as in our case.

Natasha was amazing! As a nurse that places IV's in others all day long, it's embarrassing that I…read morecan often faint with blood draws (and they often have trouble with my veins). Natasha was quick and painless, got the vein immediately with no issues. I'd request her for every blood draw if I were able to :-)

I've never had a worse customer service experience in my life. Although the lady at front desk was…read morenice, the tech that drew my blood was incredibly belligerent, angry that she had to print the orders my physician had placed and berating me throughout the encounter. Go anywhere else if you can

Excellent service. The owner who drew my blood is very friendly and knowledgeable! I will…read morerecommend to everyone I know!!!

From the owner: Home Blood draw Services/ Mobile Phlebotomyread more

NOT SAFE for Elderly Patients Our visit to this MRI office…read morewas deeply concerning from start to finish. The front desk staff was extremely rude to my elderly mother and completely inattentive to patient safety. After her scan, she was left to walk out of the dressing room into a nondescript hallway with several locked doors--and there were no staff at reception or anywhere nearby. I'm grateful she didn't fall or injure herself before I spotted her looking through the glass window toward the waiting area. Healthcare professionals should absolutely know better and do better. The situation went from neglectful to outright disrespectful when my mother realized she had forgotten something in a locker. Again, no staff were present. We searched for help, knocking on several doors before the receptionist finally appeared, remarking that she was "on lunch" and asking what my elderly mother wanted--in a clearly patronizing tone. When I asked to speak with a manager, the staff member refused and said she would be "reporting" me instead. We left without recovering the item. Later, the same staff member called to say they found it but refused to give her name, ending the call abruptly with "Have a blessed day." This behavior is unacceptable and completely unprofessional. Elderly patients deserve compassion, patience, and respect--none of which were shown here. We will never return to Shields MRI.

I've been going to Shields in Framingham for the past 3 years for annual MRI. All the staff have…read morealways been very friendly and professional and I feel so comfortable with them. They have the newest equipment that are not claustrophobic and can scan you so much faster then the one at the hospital. Also, they run a very reliable schedule so you won't have to worry about delays for your appointment. I highly recommend this Shields site.

MRI -- Technicians had an unnecessary professional attitude…read more Made unreasonable demands & when complied with refused to do the MRI anyway. Patient was reasonably frustrated but nothing else. Staff chose to blame caregiver for patients attitude. Staff was unnecessarily antagonistic to a patient with stage four cancer & their refusal has throw off whole chemo schedule.

Quick, efficient and patient friendly from triage to booking. Just wished they were in-network with…read moremy BCBS so the MRI would be covered.